Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aqua Doc Lake & Pond Management has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aqua Doc Lake & Pond Management

      10779 Mayfield Rd Chardon, OH 44024-9323

      BBB Accredited Business
    • Aqua Doc Lake & Pond Management

      255 Enterprise Dr Lewis Center, OH 43035-9418

    • Aqua Doc Lake & Pond Management

      3101 Exon Ave Cincinnati, OH 45241-2547

    • Aqua Doc Lake & Pond Management

      8302 Ball Ground Hwy Ball Ground, GA 30107-3963

    • Aqua Doc Lake & Pond Management

      427 W Dussel Dr Ste 172 Maumee, OH 43537-4208

    Business ProfileforAqua Doc Lake & Pond Management

    Pond Supplies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/30/2004

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    AQUA DOC is a full service aquatics company, specializing in lake and pond management, water gardens, fountains and aeration systems.

     

    Products & Services

    Lake & Pond Management 
    Lake Monitoring Services
    Water Gardens & Ornamental Ponds
    Fountains
    Aeration
    Fish Services
    Cattails
    Stormwater Management

    Business Details

    This is a multi-location business.

    Find a Location

    Aqua Doc Lake & Pond Management has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aqua Doc Lake & Pond Management

        10779 Mayfield Rd Chardon, OH 44024-9323

        BBB Accredited Business
      • Aqua Doc Lake & Pond Management

        255 Enterprise Dr Lewis Center, OH 43035-9418

      • Aqua Doc Lake & Pond Management

        3101 Exon Ave Cincinnati, OH 45241-2547

      • Aqua Doc Lake & Pond Management

        8302 Ball Ground Hwy Ball Ground, GA 30107-3963

      • Aqua Doc Lake & Pond Management

        427 W Dussel Dr Ste 172 Maumee, OH 43537-4208

      Headquarters
      10779 Mayfield Rd, Chardon, OH 44024-9323
      BBB File Opened:
      6/17/1999
      Years in Business:
      41
      Business Started:
      1/1/1983
      Business Incorporated:
      1/17/2002
      Accredited Since:
      4/30/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of Pesticide Business License for this business, issued by Ohio State Department of Agriculture. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Ohio State Department of Agriculture

      8995 East Main Street

      Reynoldsburg OH 43068

      (614) 728-6250

      Fax: (614) 4664346

      http://www.ohioagriculture.gov

      BBB records show a license number of ODA Core, 3A Commercial for this business, issued by Ohio State Department of Agriculture. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Ohio State Department of Agriculture

      8995 East Main Street

      Reynoldsburg OH 43068

      (614) 728-6250

      Fax: (614) 4664346

      http://www.ohioagriculture.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Stat Integrated Technologies, Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. John M. Wilson Jr., President
      Contact Information

      Principal

      • Mr. John M. Wilson Jr., President

      Customer Contact

      • Mr. John M. Wilson Jr., President
      Additional Contact Information

      Fax Numbers

      • (440) 286-1300
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/17/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I contacted this business for an issue with my pond. They were quick to send an expert to help me with my issue. During the assessment, I was told I’d be contacted with a quote for a resolution of my problem that was found during the assessment. I waited several weeks and heard nothing. I reached out and was told they’d reach out the the tech that did my assessment. I was told I’d “hear back shortly”. I heard nothing for several weeks and reached out again. Again, heard nothing for several weeks. It’s nearing the end of summer and the time to complete the job is nearing an end. I waited a long time to have this company do the job based on their credentials. My wait was in vain. I’ve heard nothing back from them. I’ve not even been given a reason for the delay. I had them come do an assessment and was given a “game plan”. Here I am several months later with no fix to my issue.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John I

      1 star

      12/10/2021

      I was a customer of Aqua doc for approximately 18 months. I owned a nd that was in pretty rough shape. Initially the pond started to look better as the water meal and duck weed was being treated by Aquadoc. However they did not do anything for the planktonic algae that spread throughout the entire water table. I continued to ask about this and our rep said he did not know what it was and could not figure out how to get rid of it. I spoke to his boss who had me take pictures and "diagnosed" the problem through 3 cell phone pictures. Worse yet I watched my rep come out and all he ever did was add dye to the pond. Never tested the water, stopped treating the water after the duck weed was gone and pond ended up looking worse than when they started. So for 8 months they were accepting my payments, but not ding anything. I ended dropping the service nd they still continued to bill me despite doing literally nothing. I switched to a different company who actually tested my water and told me I had planktonic algae throughout the whole water table. After roughly 6 weeks the pond looks better than it ever has before and I could not be happier. I would strongly discourage anyone from using Aquadoc as they are full of excuses and empty promises. John I

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.