Business ProfileforJohnson Home Improvement Services

I hired Johnson Home Improvement to install and grout a porcelain tile floor and backsplash in my kitchen. What a mistake! The floor is not flat. When I asked Mr. Johnson if the uneven tiles could be reset, he explained that they could not because resetting one tile would affect each successive tile. When I showed my disappointment, he asked me, “How do you expect me to fix this”? Mr. Johnson stated that I purchased unstraight, made in China tiles that weren’t the greatest. Although untrue, if Mr. Johnson had concerns about the quality of the tile, why didn’t he raise this issue with me? This was unscrupulous on his part. It is more likely that the floor is not flat because he did not use the leveling system wedges in over 90% of the tiles to keep the tiles even. In addition, Mr. Johnson did not grout underneath my appliances. He also did not install the HardiBacker board per manufacturer’s specifications; therefore, voided my warranty on the product. Mr. Johnson installed this floor his way and admitted that he did so regardless of warranties. Be aware! The backsplash was not grouted even though it was part of the contract. Mr. Johnson ran out of grout after telling me on day one that I purchased enough. He then increased his quoted price because he would have to return to finish the job. As if that’s MY fault? Unfortunately, we ended up in small claims court. To cut to the chase, Mr. Johnson showed up with two attorneys. They wanted an expert witness. I had compelling photographs showing how badly my floor was installed as well as the unfinished grouting, so I decided not to pay the exorbitant price of an expert witness. That decision cost me in the end. I was awarded no damages towards the cost of the tile and grout, plus the cost for another contractor to tear up this mess of a floor. This was a complete kitchen tear up and redo. It involved cabinet makers and installers, countertop fabricators and installers, drywall installers, electricians, and plumbers. All their work was done with care and knowledge. They were all pleasant and easy to work with. The final step was my floor. Mr. Johnson’s shoddy work and lack of customer service skills put a huge damper and financial setback on an otherwise successful renovation.