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Business Profile

Invisible Fencing

Invisible Fence Co. of Dayton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After meeting with invisible Fence® Brand to install a new fence around our property, we were told that we could use the current line that surrounded our property, but we would need to upgrade to a new, much more expensive box for the garage. Since the installation, we have had approximately 10 issues where the line in the ground was “broken”, causing the alarm in our garage to beep constantly. We have had to call the company to come out and fix the line for all of these occasions. Each time, our yard was destroyed by the company looking for the issue. Our yard being destroyed was overlooked due to the fact that we were not charged by the company. Although we were told that the line did not initially need replaced when we spent nearly $2000 getting the initial set up, we have seen that proven to be false. The line has been replaced by invisible fence brand at least THREE times where it is currently broken, however, they want to charge us $200 just to send someone out to see if that is the issue. This company is criminal in telling customers that if they pay approximately $2000 upfront, they will have a working fence, when in reality they will to contact the company at least a dozen times per year in order to actually have a fully functioning fence. I feel as though I have been taken advantage of and lied to throughout the entire process. When I asked for somebody to come out and diagnose the issue, they insisted that they charge my credit card ahead of time and would not send someone out unless I gave them a valid credit card over the phone, which also seems criminal.

Invisible Fence Co. of Dayton is NOT a BBB Accredited Business.

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