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Business Profile

Patio Enclosures

Dacraft MFG Factory Direct

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2024 paid $15,000 waited approximately 2 months for Pella screens. Electric quit working 1 month ago and still not working although they sent out workers 3 or 4 times. The electric line they used is buried in cement at entrance of garage. That electric line should not have been used. They only put in 2 patio doors when we paid for 3 and only 3 electric outlets put in when we paid for 4.

    Business Response

    Date: 08/14/2025

    We received $12,000 in 2024 as payment for the materials and work
    performed at Mrs. *******’ home. We did not receive $15,000. Since our company
    does not manufacture Pella screens, we are at their mercy and have had no
    control over the 2 months it took them to make the screens. The electric was
    repaired and working prior to the complaint and is currently still working.
    Mrs. ******* is concerned that it will quit working. I assured her that it
    should not be a problem, and if it did stop working, we would certainly fix it.
    I’m not sure what else we can do as far as there being two doors instead of
    three. A desk belonging to Mrs. *******’ son was in the room we built for her,
    and he requested that we not put in the third door during installation. He said
    that he wanted a solid wall instead of the door. I offered to have our company
    come back and install the door, but Mrs. ******* told me to leave it the way it
    is. Regarding the electrical outlets, they do have 4 outlets (3 inside and 1
    outside). I told Mrs. ******* if she has any other issues to give us a call and
    we will address them. I’m sorry for any misunderstandings. 

    ***** *** ***

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024, I contacted Dacraft to inquire about having a patio cover put over our deck for ~$9800. There were some delays due to scheduling issues, however they were resolved, and the materials were dropped off on July 23rd and the work was "finished" on July 24th.
    Here is where the issues begin. I am required to obtain a permit through my city, and it was supposed to be handled per the contract, but when the inspector came out on August 19th , I was informed the cover was not installed according to the provided blueprints provided by Dacraft. The owner of Dacraft was informed immediately the same day and said it would be taken care of. On September 19th, yes still awaiting resolution, the installers were putting another patio cover up two houses down. I walked over and told them of the issue, and they said they were aware, but did not have the wood to complete the job. The installers informed me that they would return with the wood to complete the job, but they did not return to my house to complete the installation upon completion of the other house. I have been trying to have this issue resolved and just want a solid answer on when it will be remediated, but I can’t get a straight answer as of October 17th.

    Business Response

    Date: 10/17/2024

    The installer that did this installation became injured recently, and has now been cleared to work. The installer has the materials to finish the job and plans to complete by week's end (10/19/24)

    Customer Answer

    Date: 10/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business responded adequately and remediated the issue. Fairborn permit office inspected today 10/22 and provided approval.



    Sincerely,



    ***** ******

Dacraft MFG Factory Direct is BBB Accredited.

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