Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having problems just getting anything done with this company. I currently rent underneath they're management and it's taken over a year to get work done that was promised to me before even moving in. Then I have been taken for a run-around about why my monthly rent went up when I've never missed a payment or anything even though what has been signed in the lease wasn't provided. An when I tried addressing these issues with management I can never get a call back nor a honest response when I call from a different number and they actually answer. Now the newest thing is my lease was up for renewal; so when I addressed the issues again (like not being able to even open windows because they're sealed shut or i had to spend around $600 on a/c units that i was told were suppose to be part of the unit, but then I was told again by management it's part of the lease a year later when it came to signing a new one. Okay, cool I told them ill sign as long as i can get a new a/c but i dont understand why my rent is going up and they told me they had no control over it still but they would credit my first month $150 (even though i spend way more over the year just on a/c and heat issues). My wife and I signed a new lease when these new repairs got addressed and most of them were done. Now when i go to pay it says i dont have a lease and I'm month-to-month with them and I have to pay MORE in rent?? So when I texted and tried to call I get no answers for weeks. I finally get someone to answer today on my lunch break and the woman on the phone is snobby, treating me like I'm and idiot just for asking whats going on with my lease? She tells me they can't find my new lease even though i legit signed it while on the phone with her and my wife and got contacted from them about a new lease? Then when I tried to call and text I get hung up on and no reply anymore? But I'm expected to keep paying more for rent with no answers and not being able to use my place of rent? Please help

  Business Response

  Date: 07/09/2025

  The A/C unit was replaced, the resident chose to purchase two other A/C units for the bedrooms, with a cost to the tenants of approximately $600.00, they were not in the unit at move-in. 

  All residents rents are being increased, not just this tenant.

  The lease renewal was not fully signed by both occupants, repeated emails and reminders were sent via email, through out software Appfolio.  We show record of the emails being opened, but the lease was still not signed.  Per the lease renewal letter sent to everyone with an upcoming lease renewal offer, the occupants were automatically set to the month-to-month rental rate.

  HPM offered to renew the lease for one-year at the one-year rental rate, the residents have not replied to the offer, to date.

   

• Initial Complaint

  Date:01/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting from hpm properties for 3 years moved in 12/04/2020 I had nothing but problems with hpm properties I kept getting health department of violations that were false from a neighbor harassing me all the time made police reports Hpm properties try to evict me of 2022 and then finally dismissed it February 7, 2022 then in July 2023 I had gotten another 30 day notice, and I needed to vacate in which I did and I fully moved out by August 2023 and now I’ve been trying to find a new place to rent and I can’t cause comes to find out I had an eviction on my record of 2022 from Hpm properties which doesn’t make any sense because I will still residing with Hpm properties a year after the eviction was filed through them, I’m asking for this to be off my record

  Business Response

  Date: 01/18/2024

  The tenant resided at a property managed by HPM Property Management, an eviction was filed in January, 2022.  The eviction was dismissed by HPM, since the tenant paid the balance due.  The eviction was filed with the court system, so it will show on the tenant's record.  This is something they will have to go through the courts to have expunged.  It has nothing to do with HPM. 

  The health department issues were caused by the tenant not cleaning up after their animals, they allowed the animals to urinate and defecate on the porch, and would not clean it up.  The neighbors called the health department from the odor that was permeating from the urine and feces.  We had to give the tenant a 30-day notice to vacate, at the end of their lease, as they would not abide by the health department orders, by cleaning up the area.  

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a house through section 8 and they inspected it twice and said it passed inspection and it was ok to move into. I go to the house and sign the lease within hours there are roaches and mice crawling around the house in my daughters toys (had to throw away). Roach eggs and poop in toilet paper in 1 day.!I told them I no longer want to live here they said they’re taking $350 from my deposit and I have to pay rent and utilities until they find someone else. From my impression by law the house has to be habitable before it is allowed to be rented which it was not. I am a single mom with 2 young children and feel taken advantage of. There putting the house back on the market today with roaches still in there and are going to allow people to walk through id hate for someone else to have to deal with this issue but all I wanted was out of the lease and my money back the house was misrepresented. They seem to have no sympathy and don’t care about no ones well being by allow people to move into a infested house.

  Business Response

  Date: 12/11/2023

  The property located at 3318 11th St had undergone Section 8 inspection and City Code Inspection.  Both inspections past without issue.  HPM had rent ready, maintenance, and inspections technicians in/out of the property for weeks.  No sign of bed bugs, roaches, or mice was communicated to the office.  The tenant started moving items into the property and reported roaches on her property.  The tenant refused to move in.  It was explained to her that she would be forfeiting her security deposit and that she had signed a lease, which is a legal binding contract.  Per that lease, the tenant is responsible for paying the rent and utilities until another tenant is found.

  HPM did have pest control inspect and treat for bedbugs, mice, and roaches.  They did report no evidence was found of anything.  

  The complaint stated the house was being shown for rent, it has not yet been put back on the market, as we wanted to inspect and treat for the issues.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th, 2023 my ceiling started leaking in my dining room due to a leaking toilet from upstairs i immediately called HPM to let them know about the condition and was told I would have to wait until Monday, May 22 because this wasn't an emergency. We'll come Monday, the ceiling fell and there was plaster and mold everywhere in my dining room. So they sent a mantaince man out to fix the toilet ONLY. He said he doesn't do dry wall and they would have to send someone else out which left a huge wet hole in my dining room that eventually started to cause gnats. And I don't mean just one or two gnats I'm talking I bought multiple gnat traps, I even had ******** come to spray only for them to tell me that unless the hole is closed they will keep coming back. Which they did, so today is September 12th, 2023 and yes I still have a hole in my dining room ceiling, a I still have gnats. It's so bad my children can't even sit at the dining room table to eat because of this. I notified HPM on multiple occasions (5/29/23, 6/23/2023, 7/9/2023 & 8/28/2023),about this problem, and nothing have had no communication from them until they decided to send me a rental renewal telling me my rent was increasing. How can my rent increase when nothing is being fixed or ½ completed. I have been in this house a year and have multiple problems, electrical problems, window problems, and so much more and I always paid my rent on time. Only to be told my rent is increasing with no explanation. I shouldn't be afraid to sign a lease agreement for another due to poor living conditions but I'm a single mother of two children who just wants to make sure my kids have a safe and clean home to come to. But this isn't right.

  Business Response

  Date: 09/27/2023

  A leaking wax ring was the cause of the issues. This leak was repaired
  on May 5th 2023.  The ceiling was temporarily left open to dry
  up enough to seal it. The tenant was difficult to schedule at first, then we
  did schedule to repair it. Upon this work all the windows in the unit were
  replaced. Some screens were left out temporarily. As the techs were repairing
  the drywall, they installed remaining screens and sealed the rest of the windows.
  Additional work orders such as blinds and trim were also
  completed. There are no outstanding work orders from this unit.

  We do have photos of the repairs, but are unable to get them attached.

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted hmp about leasing Property they have posted. 30 minutes before the showing in contacted by the person showing the property. Kyle ******* We confirm meet time and about 10 minutes pass. I'm already at the property and he texts me again about an apparent eviction on my record. I asked for proof of this since I don't have an eviction. He used stark **** to type in Mark ****** and found another person living at an address that isn't mine (**** ******** **) was being evicted. 1st this isn't me. I'm Mark ****** *** Court files need to be accurate with that. 2nd he is using an unreliable source with nothing to prove its actually me. No date of birth or picture evidence. He canceled the showing and refused to pick up his phone. Only text he that he was sorry for his mistake. In order to apply for the property I have to pay for an application and background check. Why would I even attempt if I had an eviction. Horrible staff and very unprofessional.

  Business Response

  Date: 05/15/2023

  
  The prospect was scheduled to view the property on May 2nd,
  however after conducting an audit on the ***** ****** **** ****** *** ************, the prospect's name appeared in
  the results associated with an eviction. I contacted the prospect to inform him
  of the cancellation of the showing. At that time, the prospect responded that
  he did not have an eviction and asked for proof so I text him that I emailed
  him and sent him the link that showed the eviction related to the name that
  signed up through our showing application. The prospect did not use his full
  name and explained that the name I saw was someone else so I apologized for the
  inconvenience and offered to send a reschedule link in which he
  declined to reschedule. I was at another showing when the prospect called
  so I was not able to answer his call. I received a text the next day after the
  complaint was filed from the prospect asking more questions about HPM's
  background check process. 
  
  We represent our owners and have to do our due diligence to make
  sure the prospects can meet the Qualification Guidelines for the approval
  process. Please see attached text message receipts.
  
  
  
  

  Business Response

  Date: 05/16/2023

  There were no attachments to be sent. 

  Thank you

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  While searching the SAME site your company uses. ****** ****) You can see that after spending very little time you can piece together all the information. The eviction is for a Mark ******* ******* Who was born in the 70's. Instead of showing negligence and incompetence by using a third party site while ALSO charging clients for a background check, you should just stick to the professionals and use the background check with all the correct information. While saying you're at another showing the same time you were supposed to be at the one for us shows that you were just looking for an out to clear your schedule. My contact with you that was ALSO ignored was to see if you rent from your company while having a foreclosure on your stark **** page. 
  
  Regards,
  
  
  
  Mark ****** **

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live under another unit unit Q initially I thought the people on the lease were the source of the problems but they're not they're subleasing to another young lady who is in the unit doing something extremely unsanitary that's fumigating the apartment the smell is so foul I cannot breathe I also have reason to believe that this individual is leaving waste and unsanitary items in front of my unit after I leave please help me to resolve the matter if you can

  Business Response

  Date: 12/05/2022

  Complaint ID: ********
  
  HPM has spoken to all parties involved in this dispute. 

  
  Ms* ***** is under eviction for non-payment of rent.

  
  This is a dispute between two residents at the same
  building.  Each tenant is complaining
  about the other, to the point that police have been called.  The police have investigated the claims and
  have taken no action against either party.
  As the property management company, all we can do is call
  the police when two residents are having issue with each other.

  
  

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial security deposit was 610.00. They sent me the disposition letter which stated I would get a security deposit of 510.00 back which is 100 short. They are also trying to charge me for an electrical socket that was out of the wall when I moved in and became worse after 5 years of water damage and mainly never fixing anything. They will not answer the phone or return my calls.

  Business Response

  Date: 09/02/2022

  Good afternoon,

  
  

  In response to the complaint filed #********.

  
  

  The complaint states HPM shorted the security deposit by $100.00.  HPM took over management of the property in December, 2021.  HPM received an updated lease from the previous management company stating the tenant paid a deposit of $510., which the tenant signed.  We had no knowledge of another older lease stating the deposit paid was $610.00, until the complaint was filed.  We are happy to refund the $100.00 to the tenant.

  
  

  If you have questions or concerns, please do not hesitate to contact me.

  
  

  Thank you,

  ****** *****

  HPM Property Management

  Customer Answer

  Date: 09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  **** *********