Complaints

This profile includes complaints for Abbott Electric, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Abbott Electric, Inc.

  1935 Allen Ave SE Canton, OH 44707-3605

  
• 

  Abbott Electric, Inc.

  610 S Tuscarawas Ave Dover, OH 44622-2346

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint re: invoice ****** 1/18/2023
  Security light not working.
  Abbott Electric demands customer credit card number to book appointment. They'll bill card regardless of customer satisfaction with service. Service fee was about $120.
  When electrician arrived, I showed him I'd purchased a dusk/dawn security light with light sensor from ****** Cost was over $100 with tax.
  He suggested I look at bulbs he brought with him. There were approx. five bulbs to pick from. He showed one that was similar to original bulb. He suggested that we use light fixture already on the pole instead of my new purchase and save installation time.
  I considered his suggestion and agreed we should use existing fixture. I would return my new fixture to Lowes.
  
  But now I've received the bill and find he billed me $222, about twice as much as the new security light that I bought from Lowes. I feel like I was conned. I should have insisted that he use the new light that I already purchased.
  
  Labor fee was also higher than expected. Abbott was already charging over $120 for the electrician to come to the house. Was he paid by the minute? Quarter hour? I feel the electrician logged on extra time to stretch his bill. I saw him lower the bucket truck and look for something that he supposedly dropped. I came out of the house and tried to help look for missing bolts/screws. We searched, then he revealed that he had the same kind of screws stocked on the truck! Why were we searching for lost screws/bolts if he already had them in stock? Minutes added up as we searched and now it seems like an excuse to add labor time on the bill. Labor billed $363, took longer than necessary.
  
  Total bill $585.
  I feel Abbott Electric overcharged.
  They have my credit card number and will use it to pay bill whether I complain or not.
  To sum up: Electrician came out, used bucket truck to install new outdoor light bulb.
  Not a difficult service call.
  I won't recommend Abbott to anyone else.

  

  Business Response

  Date: 04/21/2023

  This correspondence is sent in response to the complaint letter sent by ****** **** regarding a residential service call which we completed at her home on January 18, 2023.

  Ms. **** contacted us on December 29, 2022 and scheduled a residential service call to troubleshoot a security light that was not working that was installed at a height of 20' off the ground near a gravel driveway.  We confirmed with her at that time that the fixture would require us to use a bucket truck to reach the fixture and reviewed our service rates and billing process with her.

  On January 18th our electrician called Mr. **** to let her know we were on our way.  Our electrician was unable to reach Ms. **** so he went to her home to wait for her.  He tried to call her again and knocked on the door, no answer so he continued to wait for her.  The only reason I mention this is because we didn't charge for any of the waiting time.

  Our electrician worked on the fixture and found that the metal halide bulb was not working.  He advised her that he could rewire the fixture and use an LED bulb that would use less energy and solve the issue.  The customer agreed with our electricians recommendation so he completed the work.  Upon leaving, he again reviewed what he had done with the customer and secured her signature on his work order acknowledging the satisfactory completion of the work described above (see attached copy).

  On April 17, 2023 we received a payment from the customer for the full amount that we billed along with a note outlining the same complaints that have been raised in this BBB complaint.

  It is our position that our electrician performed the work necessary to fix the issue that the customer originally called about. 

   

   

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ****** ****