Business ProfileforFix-It With Fred

I dropped my vehicle off at Fix it with Fred on 5/24/2023 at 7:50am. The guy I spoke with name was Ty *****. He came out, took pictures of my car and said that my car was all checked in and that he was going to call me when they are done running test. I said ok that’s fine. A couple hours go by and I called up there, spoke with Ty once again, asking him how things were going and he told me that everything was fine, engine and transmission but they couldn’t quite figure out why it was having the rough idling and stalling issue so they were going to keep testing. At 5:29pm, I called and spoke with Ty and asked him if they were going to keep my car and that’s when he told me yea because they couldn’t figure out what was going on, I said ok no problem. Not one time during the conversation did he mention about any fees. On 5/25/2023, I go to the shop to check in my car. As I’m standing at the desk talking to Ty, I asked him if they ran any test on my fuel and he said no because my car starts up and I’m like ok. So I’m asking him what test have they ran on my car because it’s been 24hrs and they still didn’t know what was wrong. Now, Ty tells me that 2 different mechanics thinks it’s my engine and the other thinks it’s my transmission so when I Beckham questioning him about what he spoke about the day before and how now it’s either or is when Ty began getting irritated. I told Ty that I would like to take my car elsewhere to get it looked it and that’s when he stated that I could take my car for 184.39 and I’m asking what is that for and he said for the test they ran. I pay the 184.39, get my car and leave. I then take my car to another mechanic and he puts his scanner on my car and immediately knew that all 4 cylinders was blown and I had a cracked motor mount. I called Fix it with Fred and once again asked what test did they run and he couldn’t tell me so my mechanic proceeds to explain what he found and Ty hung up the phone. Very unprofessional