Complaints

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• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RC homebuyers contacted me when I was looking for options in selling my home. They presented a wrap program, and we signed a contract to close on the house at the end of September, with them assuming the mortgage and paying us $10000 at closing. At first **** communicated well, but as time went on he stopped communicating. He gave excuses why we couldnt close in September, October, and now is refusing to communicate at all. He changed his terms of closing after the contract was set. He told us after he delayed our closing that we wouldnt close until he found a different buyer. That was not what we agreed to in the beginning.

  

  Business Response

  Date: 01/24/2025

  As I had explained to Ms. ********* we decided to VOID the contract due to the following reasons:
  
  1) Seller left the property in an unreasonable, uncleanly manner
  2) Communication in order to coordinate with a cleaning company, showings, etc. was very and far in between.
  3) It was explained thoroughly that yard maintenance and any upkeep would be of the sellers responsibility while we worked to get the property listed. 
  
  None of these things happened unfortunately and as I had explained to them back in September, the contract is Void and we are no longer in contract. I have attached a copy of the voided contract, of which the Townsleys have a copy of.

  Customer Answer

  Date: 01/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22850315
  
  I am rejecting this response because: 

  There was no communication about the resolution or voiding of the contract. We made attempts for cleaners to go to the residence, and when they failed to show we asked for the business to help connect us with reputable companies to do the cleaning etc. The business said he would help connect us and then stopped communicating with us. There was no discussion about terminating the contract, or what the terms of canceling the contract would be. The business showed poor ethics in business. He failed to list the property despite telling us the home was listed on the *** and his people were working on it. We had to reach out any time we wanted an update or support. There was zero formal dissolution of the contract.
  
  Regards,
  
  ****** ********

  

  Business Response

  Date: 02/03/2025

  Good Afternoon,
  
  I have received the previous customers rejection based on the information I provided. In my initial response to the prior customers claims, I uploaded a copy of the purchase and sale agreement that clearly stated the expiration date of said contract. The customer was extremely unresponsive when it came to necessary actions needed to properly fulfill our end of the agreement. We in turn voided the contract at the date of expiration, per the contract, because of these insufficiencies.
  I do not believe myself nor my company should be held liable for these actions. While assisting and providing solutions to our clients is our priority, we were unable to fulfill any requests due to the clients unwillingness to respond to communications.

  Customer Answer

  Date: 02/20/2025

  22850315
  Good afternoon;
  
  In response to  the company stating our contract was over at the end of September I would like to respond with text threads of the conversation regarding the property where **** led us to believe we were still in contract working on selling the home. He did not tell us at any point that our contract was over or that he was not working to sell our home. He did not put the lock on our door until October. I have attached the screen shots showing he continued acting as an agent selling our home after the end of September.
  
  Thank you,
  ****** ********