Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

KDK Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKDK Mitsubishi

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.15/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    42 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/29/2021

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer

    Products & Services

    Cars , Trucks , SUVs , Crossovers , Motorcycles , Trucks, SUVs, Crossovers, Motorcycles

    Business Details

    Location of This Business
    1700 Pearl Rd, Brunswick, OH 44212-3408
    BBB File Opened:
    3/31/2021
    Years in Business:
    4
    Business Started:
    12/6/2019
    Business Incorporated:
    12/6/2019
    Accredited Since:
    4/29/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    1:00 PM - 4:00 PM
    Business Management
    • Mr. RJ Elser, General Manager
    • Mr. Phil Klima, President/Broker
    Contact Information

    Principal

    • Mr. RJ Elser, General Manager

    Customer Contact

    • Mr. RJ Elser, General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 460-3713
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    42 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We just learned that the vehicle we purchased from KDK was sold to us with the wrong sized tires (tires are too small for the vehicle). We learned this only because the ABS, 4WD and other warning lights came on to indicate there was a problem after we put the spare (correct sized tire) onto the vehicle… The warning lights came on, the car pulls to the right and there is a thumping/grinding noise when we drove the car. We called KDK and they were defensive saying they bought the car from an auction and don’t check tires (they were brand new when we bought the car and cannot know whether it was sold to them that way or if they put the wrong sized tires on it before we purchased it). We asked them to look at it and assess the damage and he hung up on us. We’ve spoke to ******* tire and ******’s and both said that the tires never should have been put on this car as it could cause damage and one indicated that it is unlawful and both said it is unsafe to drive the vehicle with tires that are too small. A quick google search indicates: If you were in an accident that could have resulted because of tires in the wrong size, the seller could be liable. Selling vehicles with incorrect tire sizes is a form of negligence that puts your safety and your life at risk.
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley S

    1 star

    04/01/2023

    My husband and I DROVE 13 hours today! We were promised a rust free super clean truck! We put a deposit on it and made the drive! Upon arrival we were absolutely sick to our stomachs!!! This 2016 F250 was rusted very badly! Had a serious wiring issue that causes the lights and signals to malfunction. The passenger door wouldnt shut all the way and the interior was DESTROYED! we asked for multiple pictures and I have screen shots of what the Saleman told us! It was the worst experience ever! Please steer clear of this lot! I know this isnt their fault, but on our way back we got stuck on the interstate in a tornado coming into southern *******!!!!! STEER CLEAR OF THIS LOT!!!! Then the finance manager came out with a attitude and says what do you want me to do about it. I was in tears at this point and asked for my deposit back. Which I havent received yet! STEER CLEAR OF THIS LOT Could anyone at all get me in touch with the owner of this lot??

    Local BBB

    BBB of Akron

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.