Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Handyman Connection to do a kitchen renovation project that started mid-January and as of mid-May they still have not finished the project. The initial install went smoothly wbut when it came down to the finishes of the project, we were left with very sloppy results.
  We brought these to the owner’s attention with a punch list of items that needed to be redone and were reassured that everything would be fixed. The original workman was sent back on 3/18 and continued his shoddy fixes leaving things worse off than when they started. On 3/25 we once again voiced our disappointment with the unacceptable work and demanded a different workman. The second workman was sent on April 10th agreed the work was done poorly and made most of the fixes.
  After most of the work was done, two tasks remained to complete the project: to send an electrician to troubleshoot a new outlet and to come back paint the ceiling texture that did not match the ceiling paint. After days of waiting for a response, the electrician did come out 5/8 and determined the issue but came unprepared to do the actual fix, was told he was scheduled to come out on 5/15 and would be there at 10am. I was also told by the owner she would arrange for the workman to come out and finish the painting.
  On 5/15 I had not heard anything by 10:30 and when I reached out I was informed that the electrician wouldn’t be out until later in the afternoon. When I asked about the workman coming to paint, I was asked to re-send the photo and that they could squeeze me in this afternoon. When I advised they were the ones to provide the ceiling paint as we had likely already paid for it when the original workman did his work) suddenly the workman couldn’t come until the next day, despite repeatedly informing the owner I was in the office on Thursdays and could no longer keep rearranging my work schedule after doing so a lot to accommodate their team throughout this months long process.

  

  Business Response

  Date: 05/20/2024

  The work was completed on 5/15/24 which included installing a dedicated outlet for the new stove and touching up a small area on the ceiling where the paint did not match. I do apologize for the inconvenience of arriving several hours later than originally planned. There is an $850 balance on the project. I am requesting the homeowner pay $300 of that t cover the time for the electrician and I will waive the remaining balance.

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  After advocating for myself Handyman Connection resolved the outstanding options and left us with a fantastic kitchen. While offering to discount the balance we insisted on paying in full for the work was done as promised despite the delays.
  
  
  
  Regards,
  
  
  
  ******* *******