Business Profile

Gun Dealers

Range USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Overall disappointing experience compared to my previous experiences buying here.

Came in on 7/24 and looked at a G30S. Really liked it, wanted to kick it around. Today 7/26 I called in to verify it was still in stock. Confirmed it was, so I took a long lunch to come in to buy it.

On Tuesday the price was $546. Today it was now $579.99. This is evidenced by the attached price tag to the gun I brought home today showing the lower price. If this was due to a previous sale, there is/was no signage or notations on the price tag to show it was a sale price.

Additionally, it was my understanding, per the attached that with my Premium membership it would be 5% off. Based upon this, combined with the previously advertised price, my actual purchase price should have been $518.70. I already left work, went home to get a proof of address, drove in, and sat through the 4473 - I didn’t have the time to dispute the price in store.
Business Response
Date: 07/25/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau.

To address your concerns point by point:

1. Premium Membership Benefits
The Premium Membership includes a 5% discount on ammo and accessories only. As shown in the image you provided *********.png), it clearly states: “5% discount on ammo and accessories**,” and the footnote clarifies, “**Discount cannot be combined with sale prices.” Firearms are not included in the Premium Membership discount—only Elite Members receive 5% off firearms, and only when the firearm is not on sale."

2. Glock Pricing and Sale Tag
For about a year, all Glock models were on sale at MAP pricing. The specific Glock in question was included in that promotion at a sale price of $546.00, as shown in image *********jpeg. However, that MAP pricing promotion ended in June 2025. It’s likely that the store inadvertently left the old toe tag on the firearm after the sale ended, which can occasionally happen.

That said, your receipt (********.jpeg) reflects the correct and current pricing at the time of purchase which is also noted online here: *************************************************************************************************************************** . While we acknowledge the mix-up with the toe tag, the sale pricing was no longer valid, the correct pricing was on the firearm label/price tag/sticker and no further adjustment is available.

Please also note the pricing and promotional disclaimers posted in-store and in our Terms & Conditions:
“While supplies last. No special orders. Limited quantities available and vary by location. Sale offers cannot be combined with other discounts or previous purchases. Promo codes cannot be stacked. Local firearm and ammunition taxes may apply. Sale offer end dates vary. Used guns are excluded from the sales tax event.”

For future support, we encourage you to reach out directly through our Support Page* ************************************ Or visit our Help Desk: *************************

Thank you again for your time.
Initial Complaint
Date:07/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I am submitting this complaint regarding Range USA. I have been attempting to cancel my membership with them for over three months without success. Despite multiple calls and online ticket submissions, I have continuously received the runaround and vague responses, with no resolution.

I have clearly and repeatedly requested that my membership be canceled. Not only have these requests been ignored, but I have also continued to be charged for the past two months. I believe I have been more than patient, but this situation has now become unacceptable and frustrating.

For context, I have been a long-time member and have even purchased a firearm from Range USA. However, I have not visited the store in over four months. I originally decided to cancel my membership to help save for my growing family, as I have a child on the way.

Additionally, I was informed that multiple accounts had been mistakenly opened under my name, which further demonstrates a serious lack of professionalism and administrative oversight on their part.

I am requesting the following actions:

Immediate cancellation of my membership, effective immediately.

A full refund for the last two months of charges, as I had already requested cancellation during that time.

Confirmation in writing that my account has been closed and that no future charges will be made.

This business has demonstrated extreme unprofessionalism and a complete lack of responsiveness, requiring me to call multiple times without resolution. I am requesting that the BBB assist in resolving this issue promptly.

Thank you for your assistance.
Business Response
Date: 07/16/2025
Hello *** ****
Thank you for reaching out to us
through the BBB!
Please take a moment to review the
response to your ticket through our website. If you are having trouble locating
our response, please follow the steps below.
Thank you!
To locate
information on your ticket:
1. Log in to
your account at www.rangeusa.com.
2. Click on the
silhouette icon at the top right corner.
3. Select Help
Center.
4. Under Ticket
Status, select Review Tickets.
Here, you’ll find all your ticket submissions, including the ticket
number, subject, date submitted, and last response date—this may help you
locate the email in your email application.
If you still need assistance after
reviewing the response, please reply to that email chain through your email
application. Otherwise, you can find helpful resources in our Help Desk here: ****************.
If you have a new issue and need our assistance, you can submit a new support
ticket here: ****************.
Clarification Regarding Your Membership and Class:
We’d like to recap and clarify the communication history regarding your class and membership, as this has already been explained across several support tickets:
Ticket #****** (04/15/2025 @ 9:45 PM EST):
You submitted a request regarding a class scheduled for 04/16/2025 at our ********* location.
We replied to inform you that the class had already been rescheduled from March to April, and this was the only adjustment on record. You never responded to this ticket. There was no mention of a membership.
05/27/2025:
The ********* store submitted a request on your behalf, stating you claimed to have contacted us 3+ days in advance. However, your original message was sent the night before the class at 9:45 PM EST, which does not meet our reschedule policy.
Despite this, we provided a one-time courtesy refund for the class.
Ticket #****** (06/11/2025 @ 12:26 PM EST):
A store associate contacted us about your account, noting that there were two email addresses for you in the system:
********************* (correct)
******************** (incorrect)
The incorrect one had an active membership. We merged the accounts, updated the email address, and informed you that your membership was still active. Again, there was no response from you.
****** Review (07/09/2025):
We saw your review and used that information to locate your account. Since we had still not received a response to our previous communications, we canceled the membership on your behalf, refunded your last payment, and sent a confirmation email. Please disregard the membership’s end date listed in that email, as the account was shut down in full to process the refund.

Final Notes
At no point prior to June 11 did you contact us about your membership. We have no record of a support request, email, or call regarding it, nor did you respond to any of the communication we sent in reply to your submitted tickets.
Please understand that we are unable to assist if you do not engage in communication. We have provided multiple courtesies to resolve this matter in good faith and beyond our stated policies.
At this time, no further action is needed. This issue is considered resolved.
Customer Answer
Date: 07/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have made multiple attempts to cancel my membership, including documented phone calls and complaints. During my interactions with both a manager and a sales representative, I was informed that I would not have been able to cancel even if I had tried, due to the existence of two accounts being created in error.

Despite not using your services, not entering your facility, and spending over an hour attempting to resolve this issue, I continue to be charged. This situation reflects a lack of accountability in your system, and it has caused unnecessary inconvenience.

Given these circumstances, I request a full refund for the last two months as I did not utilize any services, and I expect my membership to be canceled immediately.

Please confirm in writing once this has been processed.

Thank you for your prompt attention to this matter.

Regards,

**** ****

Business Response
Date: 07/16/2025
Hello *** ****,
Please re-review our response to you through the BBB. All information has been noted and provided to you.
Thank you
Customer Answer
Date: 07/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am writing to formally reiterate my request for the cancellation of my membership and a refund for the past two months. Despite multiple attempts over the past two months to resolve this issue, I have not received any meaningful support or resolution.

To be clear, I have not used your facility or any benefits associated with my membership for over four months. Additionally, as shown in the attached screenshot, my account had no active services or required actions as of June 1st—clearly indicating I had been attempting to cancel since that time.

At this point, I believe a refund for the last two months is not only reasonable but the minimum acceptable outcome, considering the circumstances and the flawed nature of your cancellation process.

Regards,

**** ****
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a *********** ***** ** online from Range USA ****** for in-store pickup. When I returned to the store less than 24 hours later to return the item due to a clear manufacturing defect (stripped mounting screws that made the product unusable), the store manager, Matt S., refused to process the return. He acknowledged the defect but told me to deal with the manufacturer directly, despite the fact that the item was never used and was returned immediately.

I remained respectful and attempted to resolve the issue reasonably, providing documentation including photos of the defect and proof of purchase. Instead of offering a resolution, the store sent a final message stating they would no longer communicate with me in any way.

I am requesting a full refund for the defective item. I believe I was treated unfairly and that the business failed to honor basic customer protections. This experience reflects poor customer service and a refusal to take accountability for a product they sold in non-working condition.
Business Response
Date: 06/21/2025
Thank you for reaching out to us
through the BBB!
Please take a moment to review the
response to your ticket through our website. If you are having trouble locating
our response, please follow the steps below.
Thank you!
To locate
information on your ticket:
Log in to
your account at www.rangeusa.com.
Click on the
silhouette icon at the top right corner.
Select Help
Center.
Under Ticket
Status, select Review Tickets.
Here, you’ll find all your ticket submissions, including the ticket
number, subject, date submitted, and last response date—this may help you
locate the email in your email application.
If you still need assistance after
reviewing the response, please reply to that email chain through your email
application. Otherwise, you can find helpful resources in our Help Desk here: ****************.
If you have a new issue and need our assistance, you can submit a new support
ticket here: ****************.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The business’s response does not resolve my complaint because it fails to acknowledge that the product I received was defective upon opening, with stripped screws that rendered it unusable. I returned to the store in less than 24 hours, with all original packaging and documentation, to request a refund based on this defect.

Instead of honoring a return for a clearly faulty product, the store insisted I contact the manufacturer, and only later offered a return with a 25% restocking fee—despite acknowledging the defect. Under the ******** Consumer Fraud and Deceptive Business Practices Act (*** **** ***/), applying a restocking fee to defective merchandise is considered an unfair business practice, even if a general return policy is in place.

The item was not mishandled or used and was returned in original condition. Their refusal to issue a full refund or offer a proper exchange is both unreasonable and in violation of ******** consumer protection laws.

I reject the solution provided and continue to request either a full refund with no restocking fee, or a full exchange for a working product without penalty.

Regards,

****** *******

Business Response
Date: 06/24/2025
Hello
Thank you for reaching out to us
through the BBB!
Please take a moment to review the
response to your ticket through our website. If you are having trouble locating
our response, please follow the steps below.
Thank you!

To locate
information on your ticket:
Log in to
your account at www.rangeusa.com.
Click on the
silhouette icon at the top right corner.
Select Help
Center.
Under Ticket
Status, select Review Tickets.
Here, you’ll find all your ticket submissions, including the ticket
number, subject, date submitted, and last response date—this may help you
locate the email in your email application.
If you still need assistance after
reviewing the response, please reply to that email chain through your email
application. Otherwise, you can find helpful resources in our Help Desk here: ****************.
If you have a new issue and need our assistance, you can submit a new support
ticket here: ****************.
Customer Answer
Date: 06/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am rejecting the business’s response because it does not resolve the issue I reported. The core problem was that I returned a defective product (*********** ***** **) within 24 hours of pickup, and despite this being well within a reasonable return window, Range USA refused to issue a refund. Their response simply directs me to check a support ticket, which I have already reviewed. It does not offer a resolution, refund, or any accountability for selling me a product that was defective out of the box (with a stripped screw that made it impossible to install or use).

What I expected was for Range USA to either:

Accept the return and issue a full refund, or
Offer a meaningful solution, such as facilitating a manufacturer return themselves instead of putting the burden entirely on me.

Instead, the company continues to delay and deflect without addressing the actual issue. Their customer service has made this unnecessarily stressful and has not honored basic consumer expectations. For these reasons, I am rejecting their response.

Regards,

****** *******

Business Response
Date: 06/26/2025
Thank you for reaching out to us
through the BBB!
Please take a moment to review the
response to your ticket through our website. If you are having trouble locating
our response, please follow the steps below.
Thank you!
To locate
information on your ticket:
Log in to
your account at www.rangeusa.com.
Click on the
silhouette icon at the top right corner.
Select Help
Center.
Under Ticket
Status, select Review Tickets.
Here, you’ll find all your ticket submissions, including the ticket
number, subject, date submitted, and last response date—this may help you
locate the email in your email application.
If you still need assistance after
reviewing the response, please reply to that email chain through your email
application. Otherwise, you can find helpful resources in our Help Desk here: ****************.
If you have a new issue and need our assistance, you can submit a new support
ticket here: ****************.
Please note that, per your statement in your email indicating you are involving the Attorney General and legal counsel, we previously responded that we are no longer able to engage in direct communication regarding this matter.
As stated in our prior response—provided again below for your reference on 06/20/2025 @ 1:37 PM EST to your email address:

Hello *** *******,
Thank you for reaching out to us.
All relevant information has been provided to you promptly and respectfully. Due to the nature of your most recent response, we will no longer be engaging in further communication regarding this matter.
Please note that we have documented all correspondence, including the photo and this conversation. As referenced in your message, we will await contact from either the Attorney General or your legal representative.
Thank you.
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On may 6th 2025 I have proof showing I canceled my membership with range USA to prevent from getting overdrafted because of a new bill I canceled within the time period that I needed to (10days)before having to pay for the membership witch would be on 5/16/25 they still charged my account on 5/16/25 when I reached out to get this resolved I was told they have no record of me logging in on or around them days and was not willing at all to dispute the charge refund me or anything my argument is that I haven’t logged viable proof plus I didn’t use the membership date I canceled the first time I haven’t got to the range in months yet their still not willing to help now I’m short on my bills when I shouldn’t be I have done my part and everything I need to do they just aren’t willing and it’s not like they policy says no refunds is this something you can help with ?
Business Response
Date: 05/22/2025
Hello *******,
We are supplying you with the same information provided to you in your second ticket submitted to us today, 05/22/2025 @ 8:40 AM EST. Our reply was sent to you at 8:53 AM EST 05/22/2025.
Thank you.
Hello *******,
As noted in the ticket sent to us on the 17th, we showed that you never canceled the membership. We also provided you instructions on how to properly cancel your membership. Please review that email for those details.
The photo you submitted has no time/date stamp and shows that you had an error when you processed this cancellation, whenever this was attempted: (attached photo)
Looking at your security log, we show that on 04/05/2025 you added a new payment at 5:18:28 PM EST ending in #****, and then didn't log back in again until 05/22/2025 at 8:36:04 AM EST to cancel with the reason: Finances.
The image noted above with the error code looks like you just had our website open on a tab and attempted to process a cancellation. Please note, there is a 30 minute no activity timeout on our website. That is why that error code populated. Unless you can provide the cancellation confirmation email you received with the time/date stamp for whatever day this image is from... our policies regarding refunds on memberships will hold.
I have included them below for your reference along with our policy information regarding memberships in general.
thank you!
Thank you for being a valued member of Range USA!
We’re sorry to hear that you’ve decided to cancel your membership. Your request has been processed on 05/22/2025 @ 8:36:04 AM EST, and we can confirm that your membership has been successfully canceled through your account. We truly appreciate the time you spent with us as a member.
Membership information is always available in our stores—on our in-store TVs, at each register, and online for your convenience.
Please note that your membership will remain active for 30 days from your last billing date, and you will not incur any further charges after that period.
If you are requesting any refunds, please provide the cancellation confirmation email you received before those charges were applied. We do not issue refunds for membership charges incurred prior to the time and date on the cancellation confirmation.
We encourage you to review our terms and conditions for detailed information about our policies and procedures.
Thank you again for your support, and we hope to see you again in the future!
POLICIES & TERMS OF PURCHASE
MEMBERSHIP CANCELLATION POLICIES
All memberships are Non-Transferable & Non-Refundable.
Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.
Initial Complaint
Date:04/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally had a membership with them and upon not using it as much as I thought instead of cancelling it they had a pause feature that would charge you 4.99 a month while all of your benefits were gone you could start back up at any time. I was tired of seeing the 4.99 come out because it was well over 7 months since I had had a membership so back in January I went into the store to cancel the membership outright. I was told that the request was sent up and here it is in April and I’m still getting charged. I went to the website and logged on and it doesn’t even say I have a membership and the page but I have reoccurring receipts for 4.99 going back months. With no way to cancel the system doesn’t show I have a membership so they are just stealing from me and I can’t cancel! This is not right. So I’m hoping to get help
Business Response
Date: 04/07/2025
Hi, ******.
We canceled your membership per your request today. It appears to be the first time you reached out to us regarding this issue. You can cancel your membership by pressing the cancel button at Rangeusa.com any time. We see that you were already aware of that since you did cancel your previous membership via our website in May of 2023.
Our membership cancellation policies have been copied below for your reference. Please note they do specify that in-store associates are not capable of canceling your membership.
POLICIES & TERMS OF PURCHASE
MEMBERSHIP CANCELLATION POLICIES
All memberships are Non-Transferable & Non-Refundable.
Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

They claim you can cancel your membership online but the page is bogus it didn’t even say u had a membership to cancel yet I was being charged. I went in the Akron store to cancel it back I January after I was charged. I I’m only requesting a refund for feb march and April. Because it should have been cancelled then.

Regards,

****** **********

Customer Answer
Date: 04/08/2025
I added a payment I made when I went into the store that month I purchased some ammo when I asked them to cancel.
Initial Complaint
Date:03/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday 3/29/25 just before 4pm me & a friend had walked into Range USA in ******** **** I walked into the line to use the range you’re store leader began to integrate me on how I looked mad & I had a attitude which I was fine then he told me I couldn’t use the range.
Business Response
Date: 04/02/2025
Hi, *****.
Thank you for reaching out. We see that you have also contacted us by phone and through Range USA's ticket system. We are looking into this issue and will contact you when we have more information. If you have any other questions before then, please reach out via Range USA's ticket system. We apologize for any inconvenience.
Initial Complaint
Date:03/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2025, I traded in two of my own firearms towards a used firearm that the store was selling (valued at about $450). I asked the salesperson if used firearms are tested for functionality, and was assured all firearms, Including the one I was going to trade for, are tested. Today, (March ‘25) I finally had a chance to use the firearm I traded for, and was met with a rifle that was not properly functioning. The same day, I drove to the store and presented this problem to management. Of course, per their rules, they don’t accept returns of firearms, but it was revealed to me that on top of that, it was admitted that the rifle was never actually tested for proper function before I acquired it. On top of not even entertaining the idea of making things right, they actually admitted to me that they never held up their original end of the deal that the rifle was properly tested. So now I’m stuck with a $450 improperly functioning firearm that doesn’t work after I was promised that it would. It’s not entirely clear what the issue may be but to diagnose would cost me extra between a gunsmith and the parts needed. The rifle is also not made anymore so getting it repaired may be a difficult task on its own.
Business Response
Date: 03/23/2025
Hi, *******.
We're sorry to hear you're having difficulties with a used firearm you purchased at our ************ store on 2/11/25. Range USA's return policy limits all returns/exchanges to 30 days. Unfortunately, this return was not requested or brought to our attention until 3/22/25 which is outside that timeframe. Additionally, firearms (both new and used) are not eligible for return. Used firearms are always sold as they are, and Range USA offers no guarantees with them. We recommend contacting the manufacturer for repairs, or if that is not possible you should contact a qualified gunsmith.
The terms from your receipt are reprinted below:
All firearms and ammo purchased online or in-store are not eligible for return.
General Merchandise can be returned up to 30 days with receipt.
A non-refundable down payment of 25% on all layaway purchases,and a restocking fee of 25% on all abandoned delays (including the IL required delay)
A non-refundable 25% restocking fee applies on all ecommerce purchases.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Range USA membership expired on 2/20/2025. Request cancelling membership renewal on 2/20/2025, but still charged the renewable membership ($49.99) for next month, Contact customer support, and customer responded stopping membership renewal has to be request 10 days prior to the next charge. However, this 10 day prior to the next charge/membership cancellation policies was neither mentioned during membership sign up, nor available from their website. Requesting Range USA to refund the membership charge on 2/20/2025 ($49.99) due to unclear and uncommunicated membership cancellation policy.
Business Response
Date: 03/01/2025
Hello,
Thank you for reaching out to us through the BBB!
As we stated on the phone when we spoke on 02/28/2025, membership information is always available in our stores—on our in-store TVs, at each register, and online for your convenience.

Please note that your membership will remain active for 30 days from your last billing date, and you will not incur any further charges after that period.

We do not offer refunds for membership charges incurred prior to cancelation. If you are requesting a refund, please provide the cancelation confirmation email you received before those charges were applied.

We encourage you to review our terms and conditions for detailed information about our policies and procedures.

Thank you again for your support, and we hope to see you again in the future!

POLICIES & TERMS OF PURCHASE: ****************
MEMBERSHIP CANCELLATION POLICIES
All memberships are Non-Transferable & Non-Refundable.
Member’s accounts will continue to accrue monthly membership fees until explicitly canceled by the Member. Member understands that the Store will under no circumstance cancel an account on behalf of the Member and that the Member is responsible for giving appropriate notice to Customer Service.
Month-to-month memberships may be canceled provided a ten (10) day notice prior to next monthly due date to stop a charge from generating.
Range USA reserves the right to cancel the membership of any person for any reason. If such cancellation is made due to violation of Range USA policies, violation of terms of this Agreement, or due to damage rendered by Member or Member’s guests.
Member agrees to pay monthly dues on time, to include notifying Range USA promptly if the credit card information used for automatic payment changes, or to be charged a declined payment fee and/or a late fee per delinquent payment.
Customer Answer
Date: 03/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Requirement of cancelling membership 10 days before membership was never explained in store. Neither can be found online. What was communicated by the sales representative is "you can cancel anytime you want". Cancel request was submitted at the end of the membership, but next month membership is still charged. Request immediate refund of improper credit card charge.

Regards,

********* *****
Initial Complaint
Date:02/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on their website using a promo code they emailed me. When I was checking out, it showed the promo code as applied, and my items discounted. After ordering, I see that I was charged the full amount. When I noticed this, I contacted the company for resolution. They refused to do anything about it. When I asked for them to waive the restocking fee, or credit me the difference, they refused. Upon further testing, i sew that the coupon doesn't work on ANYTHING it's supposed to, providing a discount of "0%" When it's supposed to be 10%, but it shows as being applied. This is a very sneaky and potentially illegal tactic, and has ensured i will NEVER do business with them again.
Business Response
Date: 02/23/2025
Hi, *******.
The item on your order (************) was discounted from 12.95 to 8.99 from 1/31/25 - 2/23/25 as part of a sale. The promo code you added to your order (**********) does not apply in addition to other discounts. All of Range USA's promo codes are subject to that restriction. This was stated in the email containing the promotional code and also at rangeusa.com with the following disclaimer, which is featured below all of our promo codes: While supplies last, no special orders. Limited quantities available & vary by location. Sale offers cannot be combined with any other discounts, offer or previous purchases. Promo codes cannot be stacked. Local firearm and ammunition taxes may apply. Sale offer end dates vary.
The final price was clearly displayed to you at the online checkout before you chose to place your order. No attempt was made to deceive you.
We do hold a 25% restocking fee in the event of canceled orders. We process and ship orders in good faith as soon as they are placed. In this particular instance, the shipping cost of 800 rounds of ammunition is not insignificant, and we must attempt to recoup that loss now that you have decided to cancel your order.
Initial Complaint
Date:02/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business set me up with a membership to quote on quote save me money and neglected to tell me that it was an automated payment system
Business Response
Date: 02/15/2025
Hello Mr. ******,

Thank you for reaching out to us again.

To clarify the details of your membership purchase: On 04/13/2024 at 2:22 PM EST at our ***** ****, TX location, you signed up for our Premium Membership at a rate of $49.99 per month. On the same day at 2:23 PM EST, you received an additional receipt for your Range Maintenance Fee ($6.00 for 12 months), along with discounted items including Walkers Foam Earplugs (5 Pk, 10% off), a Second Shooter (normally $12.00 per hour, 100% off), and 1 Hour of Range Time (normally $24.00 per hour, 100% off) for a total of $11.36. I have emailed you copies of both receipts (Subject: “Range USA - Confirmation of Receipts”) to ensure your card information remains secure.

Upon purchasing your membership, your account was created and you received two emails: one welcoming you to Range USA with instructions for setting up your online account, and another detailing your Premium Membership benefits—including the fact that membership fees recur monthly. This information is also prominently displayed in our stores, on our website, and in our Terms & Conditions.

For your reference, here are the key points from our Terms & Conditions regarding memberships:
All memberships are non-transferable and non-refundable.
Monthly membership fees will continue to accrue until you explicitly cancel your membership. (Please note that the store cannot cancel an account on your behalf; you must notify Customer Service.)
Month-to-month memberships require a 10-day notice prior to the next monthly due date to stop additional charges.
Range USA reserves the right to cancel a membership for any reason, including violations of our policies or this Agreement.
Members agree to pay monthly dues on time, and it is your responsibility to update us with any changes to your credit card information.
We have emailed you directly with further details, and once again, thank you for reaching out to us.

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