Reviews
This profile includes reviews for Joyce Windows, Sunrooms & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 388 Customer Reviews
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Review fromRyan O
Date: 11/19/2025
5 starsWe love our new breezeway walls by Joyce! ***** and the install team were great. They were prompt, great communicators, and made sure we were satisfied with their product. We will definitely consider Joyce for our future projects.Review fromVernon B
Date: 11/16/2025
5 starsGreat communication, reasonable price, fast installation. Its been a month now and *** had zero issues! **** was great!Review fromChristine M
Date: 11/14/2025
5 starsWhat a phenomenal company! We looked at and priced front doors from a couple companies, but Joyce had far better pricing, better selections and quicker install times. We learned they are a family owned company that has been in business for many many years. Their sales staff as well as their installation Staff personnel were all phenomenal to work with and very respectful. I highly recommend this company and we will certainly use them again in the future for other doors, windows & siding that we will be needing!Review fromDebbie M
Date: 11/14/2025
5 starsThe entire experience has been wonderful from my salesperson ****, very knowledgeable, helpful and took the time to answer all my questions! ******* the shower installer did an excellent job, friendly, knowledgeable and cleaned up when job completed. I would highly recommend!Review fromJoshua J
Date: 11/14/2025
1 starI want to share my experience with Joyce Factory Direct so others can make an informed decision. I requested basic documentation about the plumber they used for my 2020 bathroom renovationspecifically the contractors name, proof of licensing, and permit information. As a landlord in ****************, this isnt optional; plumbing work in rental units must be done by a registered Master Plumber, and homeowners can be fined if a contractor doesnt pull the required permit. The *** argued that master plumbers were not necessary for the work.Joyce Factory couldnt provide a permit number or any proof that a permit was ever pulled. They told me they dont keep the documentation and placed all responsibility on the subcontractor. When I asked for the subcontractors name, I was told they only knew him by a nickname (Chick), the manager who knew his real name no longer works there, and their CRM migration lost the details. They couldnt provide any documentation that he was a Master Plumber. For a company performing regulated plumbing work, this felt extremely unprofessional and concerning.Worse was the tone and behavior of the Vice President of Operations. When I mentioned I would leave a negative BBB review about the improperly installed drain, which was out of warranty, he responded aggressively, saying he would welcome a BBB complaint. Later, when I said my updated BBB claim would "hold more weight", in light of not providing proper documentation, he accused me of "bullying". I also think potential customers should know that ********************************************* offers discounts in exchange for 5-star reviews. While promotions are allowed, they create a misleading picture of true customer satisfaction.Overall, I was left uneasy about the legality and oversight of the work done and frustrated by the lack of professionalism. I urge others to proceed with caution and ask specific questions about permits, licensure, and who is actually performing the work in your home.Review fromJennifer S
Date: 11/14/2025
5 starsI had windows installed by ***** and ***. Joyce windows was very professional and did an amazing job installing my windows. ***, the manager drove out to my house and made sure all was well with the project. For all that was done, I would recommend this company time and time again. Thanks for making my house safe and sound.Review fromBrian Z
Date: 11/09/2025
5 starsThis company is exceptional, the installer s , ****** and ***** were amazing, clean, efficient and friendly, a pleasure to work with people that respect their work, and people's homes, they did a beautiful job of installation of my front entry door, couldn't be happier, TY ************
Joyce Windows, Sunrooms & Baths
Date: 11/11/2025
Thank you so much for your wonderful review! Were thrilled to hear that you had such a positive experience with ****** and *****, and we will share your kind words with them. Enjoy your beautiful new door and thank you for choosing Joyce!Review fromPatricia A
Date: 11/05/2025
5 starsThe ***** crew did an outstanding job on my bathroom shower. It is beautiful and Im very pleased with the workmanship. I would definitely employ them again.Joyce Windows, Sunrooms & Baths
Date: 11/07/2025
Thank you for sharing your feedback! Were happy to hear that you love your new shower. The ***** crew will be so happy to know they made such a positive impression. Thank you for choosing Joyce!Review fromLonnie C
Date: 10/30/2025
5 starsThe install team ******* was great. Worked in the cold drizzle rain to complete the install. Had some unseen problems and one window sill was constructed 3/8 th inch crooked on one side and the install team worked to level and cut j channel so the window and surround was even and level.
Thank you to ****** install team and Joyce windows.Joyce Windows, Sunrooms & Baths
Date: 11/03/2025
Thank you for the thoughtful review! We’re so glad to hear that Tyler and his team went beyond to ensure your installation was completed with care and precision. Their dedication to quality workmanship and customer satisfaction truly represents what we strive for. We appreciate your kind words and thank you for choosing Joyce!Review fromMarianne D
Date: 10/29/2025
5 starsFrom sales to installation, everything was great! ***** and **** were so professional and cleaned up very well after. Love the new window!Joyce Windows, Sunrooms & Baths
Date: 10/31/2025
Thank you for the wonderful feedback! We’re so happy to hear that you love your new windows and it’s great to know ***** *** ****** professionalism and care made such a positive impression. We truly appreciate you choosing Joyce!
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