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Find a Location

Pristine Clean has 1 locations, listed below.

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    Business ProfileforPristine Clean

    Pressure Washing
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.76/5stars

    Average of 97 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/11/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Pristine Clean is a full-service power washing company that offers house washing, roof cleaning, concrete washing/sealing, and deck/patio cleaning with a professional uniform, beautifully branded box truck, and state-of-the-art equipment. Techs call before and after the service. They walk each customer through the job, providing description and detail to the work provided.

    Business Details

    Location of This Business
    1090 W Bagley Rd Ste 103, Berea, OH 44017-2960
    BBB File Opened:
    3/20/2018
    Years in Business:
    14
    Business Started:
    1/1/2010
    Accredited Since:
    10/11/2011
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ken Wilson, Owner
    Contact Information

    Principal

    • Mr. Ken Wilson, Owner

    Customer Contact

    • Mr. Ken Wilson, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I hired Pristine Clean to power wash entire property and concrete and seal concrete. The same company did the same job a couple years prior for us and did a great job. This time however they did a horrible job, including damage. They came out on May 15th 2023. A crew of 2 men showed up and said the job would be done in 1 day. (impossible). Throughout the day the 1 worker looked upset. **** the lead worker at one point said the worker was overwhelmed and threatened to quit several times and that they wouldn't be finished in 1 day. I pointed out several areas that were missed or done poorly. I pointed out damage to the corner siding, **** took a picture of damage and said he would send to a supervisor and told me I would need to turn in estimates. I never heard from a supervisor.I also called customer service same day and no one called back. He said he fixed an area that was missed but he did not. I paid my window washer to clean siding properly. Our house was going on the market and pictures were being taken in less than 2 weeks. **** came out the next day by himself and said the other worker quit. Looked at the final job and it was horrible. Called ****** the salesman and he said he would send out ***** or **** (supervisors). ***** came out on May 23. Took pictures said they did a horrible job and would be calling it in to a supervisor and I would hear back same day. I did not. I called ***** on May 26 said I never heard from anyone. He said sorry someone would call. Called ****** 2 more times and he said **** would call NO ONE EVER called. Our house sold in a day and we have moved. I will not pay them.
    Read More

    Customer Reviews

    97 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William B

    5 stars

    04/23/2024

    Professional, efficient and effective. Thorough and friendly. When “weeping “ streaks appeared the next day, they came back to brush and rinse. They took care to not harm the flowers and plants. Very satisfied.

    Local BBB

    BBB Serving Greater Cleveland

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