Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my son brought his car in for repair on 7/29/2022 for an engine problem they are giving him the run around about fixing it one time they told him the car was fixed he went up to pick it up when he got there then thy told him it wasnt fixed it should not take five weeks to fix a car and my son needs his car

  Business Response

  Date: 09/02/2022

  Hello,
  
  North
  Coast Auto Mall appreciates the Better Business Bureau’s communication in
  helping us resolve any customer service issues. We regard customer service as
  the focal point of our business and are committed to maintaining exemplary
  support and service for our customers.
  
  This
  customer brought the vehicle to our service department on 7/28/2022 for engine
  concerns. The customer had a previous diagnosis regarding the timing chain at a
  separate repair shop before coming to **** *******. We inspected the vehicle
  and replaced the *** ********, *** oil control, performed an engine flush, and
  changed the motor oil. The check-engine light on the vehicle was not present
  after these repairs. However, we assured the customer that if the check-engine
  light were to become present again, we would investigate the issue further,
  which the customer agreed to. When the customer came to pick up the vehicle,
  the check-engine light was on upon starting the vehicle. We inspected further
  and determined the vehicle needed another engine. We filed the claim with ***,
  the customer’s warranty provider, but for the claim to be approved, the
  customer was required to show documentation of regular maintenance on the
  vehicle. Once the receipts showing services performed were provided and submitted,
  we were informed by *** that there was a gap in the mileage regarding oil
  change documentation between 55,000 to 75,000 miles. We informed the customer
  that if the receipts were not produced then this claim would not be approved.
  As of now, we have been waiting on the customer to provide the proper
  documentation that the warranty provider needs. 
  
  At this time, we believe all customer concerns have been
  addressed. If any questions remain, please contact us with the information
  listed below.
  
  Best Regards,
  North Coast Auto Mall
  Customer Service Department
  ************

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from them on 4/2/2022 the vehicle transmission went out on me in July 2022. I did but the Vehicle as is, however they knew the transmission was bad and the sales person didn't offer me a service warranty that covers the transmission and trying to keep my money and is not offering me anything else. Plus their service dept. number voice mail was full over a month (June2022 and part of July 2022. I left voice mail and did not receive a call back or voice mails.

  Business Response

  Date: 09/02/2022

  Hello,

  North Coast
  Auto Mall appreciates the Better Business Bureau’s communication in helping us
  resolve any customer service issues. We regard customer service as the focal
  point of our business and are committed to maintaining exemplary support and
  service for our customers.

  This vehicle
  was in good working condition when it was purchased by the customer. When
  selling this vehicle, the approved loan amount would not allow for an extended
  service contract purchase. This vehicle was towed to our facility on August 4th.
  It was noted that the transmission fluid was very dark, and the transmission
  was also stuck in gear. Despite the inability to obtain a warranty, the
  customer was not satisfied with our offer to assist on cost of repairs.
  Unfortunately, the repairs will be at the expense of the customer. We apologize
  for any inconvenience this may cause.

  At this time,
  we believe all customer concerns have been addressed. If any questions remain,
  please contact us with the information listed below.

  Best Regards,
  North Coast Auto Mall
  Customer Service Department
  ************

  
  

  Customer Answer

  Date: 09/04/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Jacqueline Newson
  
  
  
  
  
  
  
  
    The business has not contacted me about an repair agreement and the vechile was not in good condition when I bought it. I have learned that other people have bought vechiles from that has transmission problems only after three months of having the car as well bedford location and your Brookpark locations.  You have my number and the finance come has already said for you to give my money back and the dealership has done nothing but give me the run around about my money.  Nothing is solved and you have not contacted nor left a message on my phone .

  Business Response

  Date: 09/13/2022

  Hello,
  
  North Coast Auto Mall appreciates the Better Business
  Bureau’s communication in helping us resolve any customer service issues. We
  regard customer service as the focal point of our business and are committed to
  maintaining exemplary support and service for our customers.
  
  This vehicle’s repairs were quoted at roughly $5,465.77. We
  have offered the customer $1,500 for labor. The customer declined our offer to
  assist with repairs. This will leave the rest of the amount due to the customer
  to pay. We apologize for any inconvenience this may cause.
  
  At this time, we believe all customer concerns have been
  addressed. If any questions remain, please contact us with the information
  listed below.
  
  Best Regards,
  North Coast Auto Mall
  Customer Service Department
  ************

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* ******* reserve in December of 2021 and had a trade. I carried forward $650 from my trade. I liked the car and decided to trade. My fiancé went to smoke while I did all the paperwork. Everything went very quickly. Sign here sign there initial this. Well there was a page about the car being in an accident and having structural damage that I had to initial. I do not remember it being explained to me and I had no idea what structural damage meant. I don’t even remember talking about it quite honestly but they did show me where I initialed. The finance manager had no initials showing it was explained to me. When we went to leave we noticed the right front led light around the headlight was out. They said it was under warranty and we could bring it to any ******* dealer. They acted like it was a bulb. My car had been in dealership 4 times since purchase. The last place had to trace all the way back to the main electric and replace all that. They said it was tedious. I was frustrated so while my car was out I went to a local dealer and test drove some cars. They did a pull up of my vin to try to give me estimate for trade. This is where I learned that the ****** showed structural damage. They said it would bring the value down about 10000. I looked up title to the bank that they sent upon my purchase and it had a clean title. I called Huntington that financed the loan and they know nothing of structural damage. I went back after my fiancé talked to **** and ****** both managers and they said I could trade it back in. They wanted to give me 6000 less than what I owed and said it wasn’t due to the damage. A few days later someone else contacted me and said that yes the value was because of the structural damage so both ****** and Allen lied. Now I’m stuck with a car that I owe more than it will ever be worth and they pulled a fast one on both the bank and I. They have done nothing to make it right. No integrity.

  Business Response

  Date: 09/01/2022

  Hello,
  North Coast Auto
  Mall appreciates the Better Business Bureau’s communication in
  helping us resolve any customer service issues. We regard customer service
  as the focal point of our business and are committed to maintaining
  exemplary support and service for our customers.

  We ensure that
  each customer is provided with full disclosure regarding a vehicle’s recorded
  history prior to purchase. Part of this process requires the customer to sign
  and initial the vehicle’s most up to date ****** report included in the Retail
  Purchase Contract. A copy was provided to the customer that indicated that the
  vehicle had structural damage.

  NCAM is willing
  to sell or trade the vehicle back to the dealership if the customer remains
  unsatisfied. The customer would be required to place a down payment in order to
  obtain a new vehicle.
  At this time, we believe all customer concerns have been
  addressed. If any questions remain, please contact us with the information
  listed below. 
  
  Best
  Regards,
  North
  Coast Auto Mall
  Customer
  Service Department
  ************

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not sign or initial a ******.  My fiancé would have brought the issue up at that time because they present the ****** out front not at financing.  I do have a paper they made me initial about it being in and accident and that there was structural damage as I stated but I also stated that wasn’t explained to me as what structural damage meant and I didn’t know.  The finance manager did not initial that page and the signing was so quick .  I don’t even remember any of that to be honest.  My fiancé wasn’t in the room at signing with me.  O when we found out we called and my fiancé talked to **** that told us to come back and they would buy it back or trade it in.  And as stated previously they are giving me the value for my car with the structural damage.  So of course I would need a down payment for a new purchase because I now have negative equity in the vehicle.  The bank knows nothing about this either so why is it ok?  I also saw another complaint from a customer with the same issue.  They are dishonest.  They got us there and it was a total different story then they told my fiancé.  ****** even talked to **** and said they would work it out and we got there and not the case.

   

  then the next week I get a call from an **** who claimed to be higher up yet and said he wanted to look at get a second opinion on the value of my car and try to help.  He looked and came back and said yes that is the value of your car AND IT IS BECAUSE OF THE STRUCTURAL DAMAGE.  He said that’s bringing down the value and apologized for them lieing.assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ******