Complaints

This profile includes complaints for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Universal Windows Direct

  24801 Rockside Rd Bedford Hts, OH 44146-1962

  
• 

  Universal Windows Direct of Philadelphia

  403 Elmwood Ave Sharon Hill, PA 19079

  
• 

  Universal Windows Direct

  2555 Lord Baltimore Dr STE K-l Windsor Mill, MD 21244

• 

  Universal Windows Direct of Philadelphia

  4001 Westfax Dr Spc 4005A Chantilly, VA 20151

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2025, I contracted Universal Windows Direct (**** **** ********* ****** ****** **** ********** ** *****) to install more than 20 “custom-built” windows at my home. Today, (August 18, 2025) they delivered and began installing defective and poorly finished windows, with sloppy caulking, uneven seals, visible gaps, and substandard craftsmanship (see attached photos).
  
  I contacted the company and shared some of the images of the defective products. They acknowledged the issues and promised replacements. However, given the extent of the problems, I have little confidence in their competence, transparency, or ability to deliver quality products. The situation has caused me unnecessary financial stress, and I am concerned that other homeowners may also be misled into paying for what is marketed as premium work but is, in reality, substandard.
  
  Desired Resolution: I request full replacement of all defective windows, proper reinstallation by qualified technicians, and written assurance that warranty and quality standards will be honored. There should be a reduction in the product costs, reimbursement for the lost/wait time for the reinstallation. I also believe the BBB should be aware of this pattern of misleading sales practices to protect other consumers.

  

  Business Response

  Date: 08/21/2025

  Thank you for the information regarding Complaint ID #********.
  We appreciate the opportunity to respond and want to assure the customer that
  we are committed to both our products and our warranty. Upon being notified of the
  issues, our team promptly reviewed the concerns and worked directly with the
  customer. We have agreed to reorder all 27 windows and ensure that they will be
  installed by our trained and experienced installation team. The customer spoke
  with our Regional Operations Manager on 8/20/2025 and we will continue to stay
  in communication until the installation is complete. All products and services
  remain covered under our warranty, and we are confident the replacement and
  reinstallation will resolve the customers’ concerns. 

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Although I received a call with assurances from the business, I am yest to receive a specific date and time when the new installation and replacement of substandard products will take place. Without the date/time when the new install will be done and lacking any physical product to inspect for standards and product quality, I must reject all claim that this issue is resolved.
  
  
  
  Regards,
  
  
  ***** ****
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 09/03/2025

  Thank you for the response regarding Complaint ID: ********. We
  fully understand the customers’ concerns and want to reassure them that the order
  of their product has been placed. We are unable to provide an exact
  installation date and time until the products arrive at our warehouse. This is because
  we rely on manufacturer shipping schedules, which provide us with estimated
  lead times rather than firm delivery dates. Our standard ETA for windows is
  approximately 8-12 weeks. Once the windows are received, they go through a
  quality inspection to ensure they meet the proper standards. Once that is complete, our
  scheduling team will reach out to confirm the installation date. We
  remain committed to completing the project in full and will continue to provide
  updates as soon as new information becomes available. Thank you for the opportunity to respond. 

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Considering the months of passed since we initiated this contract, and the poor quality of the products initially sent to us, it is imprudent for us to wait another 8+ months for the manufacturing, inspection, delivery, and installation. Itis prudent for the company to expedite the order/processor release us from this contract, so we can find a more suitable, competent and professional contractor  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** ****
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 09/09/2025

  Thank you for the response to Complaint ID: ********. We
  understand the customers’ frustration with the timeline for their project. We
  want to assure the customer that their windows are in production, and we are
  currently anticipating delivery and installation from the end of September to
  early October. Our team is doing everything possible to expedite this and
  complete the project as quickly as we can. We remain committed to fulfilling
  the contract and ensuring the customer receives the quality products and
  installation they expect. 

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I am prepared to wait to receive the windows, examine them for quality, finesse, and presentation, and ultimate professional installation. However, until those things are satisfied, I am unable to accept this complaint as being resolved. I am optimistic and patient, but from May to October is a long time to be bonded to a 'nonperforming' contract.  
  
  
  
  Regards,
  
  
  ***** ****
  
  
  
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had problems with the patio door since it was installed. In April 2025 we placed another service call because the door warped. They sent someone out after I sent pictures and measured for a new door. I called a few weeks later and was told a new door was ordered and it would take 4-6 weeks. Checked on the status of the door today and was told no door was ordered and the only thing showing was the service call in April.
  
  Issues with this door have been going on for over a year. I want the door replaced before winter comes.

  

  Business Response

  Date: 08/08/2025

  Thank you for the information regarding Complaint ID#********. We apologize for any frustration this delay may have caused. The replacement product is now ready to be scheduled for installation. A team member from the Customer Experience Department reached out today to schedule the appointment, and we were able to speak with the homeowner to get them scheduled. We look forward to completing this work. Thank you for the opportunity to respond! 

  Customer Answer

  Date: 08/19/2025

  Consumer notified BBB that the issue has been resolved.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th called to get estimate on a repair then couple days later told need to send picture did that now as of July 22 haven’t got estimate yet very poor customer service

  

  Business Response

  Date: 07/25/2025

  Thank you for the information regarding Complaint ID #********. After a review of the customer’s account, our records show that the pictures were requested from the initial conversation. Requesting pictures is the standard procedure we have when we create estimates for service items. After receiving the pictures, our team took time to properly review the repair and create an estimate. We apologize for any inconvenience this may have caused. The estimate has now been sent to the customer via email, and we are currently awaiting their response to move forward. We appreciate their patience and are available to push this order through once the customer reaches out to accept the estimate. 

  Customer Answer

  Date: 08/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  *** *******
  
  
  
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 27, 2025, I entered into an agreement with UWD to replace several windows in my house, and opened an account with ******** for a 12mo interest free loan through UWD and put $500 down.
  I decided the next day that I wanted to cancel the contract. The cancellation form was signed, dated and mailed on Saturday, June 28, well within the 3 business day grace period. On Monday, June 30 I emailed my sales representative and informed him that I was canceling the contract, along with attaching a copy of the signed cancellation form.
  A few hours later, UWD attempted to charge my ******** account, which I declined via the text message I received from ********. Later I learned that all that did was create a case; it did not prevent the charge from being made. ******** contacted me and said they were working on reimbursement from UWD.
  No measurements were made and therefore no windows were ordered. I informed UWD by phone when they called to schedule measurements that I had cancelled the contract and they said they would start the process of reimbursement.
  It is now July 19 and I still have not heard one word from UWD regarding when I will be reimbursed the $500 down payment or have my ******** account credited.

  

  Business Response

  Date: 07/24/2025

  Thank you for the information regarding Complaint ID #********. We have reviewed the customers’ agreement and their account. We would like to thank the customer for their patience as we worked to resolve their cancellation request. We want to confirm that their account with ******** has now been refunded, and their down payment of $500 has also been reimbursed to their original MasterCard. Additionally, our Sales Manager will be reaching out to the customer directly to confirm the cancellation. As they submitted their cancellation request within the 3-day grace period, there are no penalties or fees associated with the cancellation. We apologize for any confusion or delay and appreciate the customer considering Universal Windows Direct. If they have any further questions or concerns, the customer can call our Customer Experience phone line, ###-###-####. Thank you for the opportunity to respond.  

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID 23623832, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to replace couple windows at the house. We found universal windows direct, Almost a week ago they were supposed to install the new windows, but they brought the wrong size windows (way smaller than what we have now), long story short they want to install these smaller windows inside the old windows, some how retrofit the old windows and get these in. We were never told or explain this. We were expecting window replacement. Now we can not get a hold of them to see when or if they are bringing the right size windows. Oh yeah do not do fall for the loan deal with them, they charge you with the loan on day one, 8 weeks before they're supposed to deliver the windows. Now we have a loan and no windows.

  

  Business Response

  Date: 05/15/2025

  Thank you for the information regarding Complaint ID #********. We had the chance to review this homeowner's account and their agreement with us. We understand their confusion around the windows that were sold to them, and were able to work with them to bring about a resolution that gets the homeowner their desired outcome for how they want their new windows to look. We have to process some paperwork with the customer to finalize these changes, then will work to reorder the windows for a total tear out style installation. We appreciate their willingness to speak with us today, and we look forward to getting this resolved as quickly as possible. Thank you for the opportunity to respond! 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Universal Windows put in my patio door with a sliding screen. When the sales man came out he guaranteed me that the life time warranty would cover my screen door if the dog damaged it. We'll the dog damaged my screen and Universal Windows wants to charge me 149.00 for a service charge which they finally waved but they want to charge me for the new screen 204.00. I was lied too and feel I should not have to pay anything
  Omar the sales man guaranteed I would never have to pay
  I just want then to do what's right when asked to talk to the owner customer service Arianna told me that she was as far as I could go. Arianna left me a message on May 8th 2025 stating that they will keep my service call opened until July 1st if I had a chage of heart to get my screen replaced for the 204.00. She stated she had a call to sales and it is a training experience
  Again I should not have to pay for my screen to be replaced due to their sales Nan clearly telling me my door is guaranteed for life no natter what happens to it I could have went with another company cheaper. Thank you

  

  Business Response

  Date: 05/09/2025

  Thank you for the information on Complaint ID *********. We have
  been working with this customer directly over the last couple weeks to address
  her concerns, and appreciate the chance to provide follow up here with the BBB
  as well. While we understand that things can be said at the time of sale, we
  ultimately have to go off of the terms of the Lifetime Warranty which states what
  is outside of the warranty coverage. This includes defects resulting from abuse,
  misuse, neglect, vandalism, or acts of nature. The customer’s dog running
  through and ultimately damaging their screen would fall into this previously
  mentioned list that is not covered under the warranty. However, that does not
  mean we cannot assist, there would just be a charge for the replacement screen.
  This is the information that we provided to the customer. We are happy to keep
  this quote open for them should they like to move forward with a replacement
  screen. Thank you for the opportunity to respond. 

  Customer Answer

  Date: 05/09/2025

  I was lied to I have tried to attach all paper work and it will not let me attach anything. I was lied to by the sales man he said I would never have to pay anything for replacement no matter what happened. I asked him what if the dog did something he said it was covered how else can I send paper work since it will not attach to your files 

   

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract on 8/26
  Windows were installed in October
  At the time of the window installation, the installation crew left nails all over our home which was a hazard to us and our pets. Did not mention anything about it.
  One of the windows was the wrong size and had to be remade because it did not open or close.
  One of our screens were ripped at the time of installation and also needed fixed.
  Replacement window was brought and still did not fit and neeeded to be remade again, no replacement screen was brought.
  Called and was told there are no notes regarding the screen and after speaking with 3 people the order for the screen was submitted.
  December window and screen finally replaced
  March 2025 we notice the screen for the front and side windows are not secure, we palce a call to universal windows and they send out a tech. the tech comes out and says thats how their windows are made and the screen doesnt latch in. He brings up some sort of cap that can be installed but universal windows refuse. March 2025 the city comes out to inspect and fails the permit and installation of windows due to faulty screen and universal windows refuses to fix the issue and tells us theres nothing they can do. i do not feel secure in my home with a screen that doesnt latch in because its an accessible window and we have pets that can escape. universal windows has done nothing to rectify the situation on the product that we have a lifetime warranty on. customer service is dismissive and disagrees with every statement i make. no resolution and refusal to cooperate on universal windows end

  

  Business Response

  Date: 03/25/2025

  Thank you for the information regarding Complaint ID
  #********. We appreciate the chance to respond, as we have actively been working
  to address the homeowner’s concerns with their screens. We had our technician
  out to inspect the screens and they determined that they are within tolerance to
  be able to operate. What this means is that there will always be a small gap on
  each side of the screen, which is what allows the screens to be removed from
  the opening. After this visit, the homeowner alerted us that the City had concerns
  with the screen operation that was preventing them from signing off on the
  inspection of the project. Upon hearing this, we worked diligently with both
  the homeowner and the city to coordinate a visit to the property between all
  parties so we could be sure to address any concerns right on spot. This visit
  ran yesterday, 3/24 and was successful.
  We appreciate the chance to work with this homeowner
  and hope they will contact us in the future should they have any other service
  needs! Thank you. 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased approximately 38 windows and one sliding door from Universal Windows Direct in or about April of 2023. We purchased the front, side windows and slider first and then purchased the back windows. We had a different salesman for each purchase. Installation of the front and side windows took place approximately on or about August 2, 2023. When those windows arrived they were incorrect as the grids in the windows were wrong. However, the windows were installed and the correct windows were reordered and replaced at a later date. While we have had several issues with how the windows were installed (such as the awful caulking job that was done on the outside and little fixes here and there) the main issue that we have had since December of 2023 is the air that is coming in through pretty much all of the double hung windows (approximately 25 windows). Since December of 2023 we have had numerous technicians and installers came back out to try and fix this issue. After numerous attempts of trying to actually speak with someone in upper management I spoke with a Joe (Regional Manager - based out of Louisville, Kentucky) on 2.5.24. Joe indicated he had read up on the issue and wanted a technician to come out to remeasure the windows to make sure this issue of air coming in was not caused by a manufacturer error. On 2.20.25 John (a technician) was out to do the remeasure. He indicated that all the measurements were correct (he also could feel the air coming in) and he would be in contact with Joe to discuss and someone would get back to us on what can be done to correct the air issue. As of March 6, 2025, I have heard nothing from Universal Windows. Brand new windows should not have air coming in them. We have spent a SIGNIFICANT amount of money on brand new windows and have been more than patient in trying to get this issue resolved (almost 2 years). We want this resolved without having to take this further and file a lawsuit.

  

  Business Response

  Date: 03/13/2025

  Thank you for the information regarding Complaint ID #********. We had the chance to review this customer's complaint and their account history. We spoke with them today regarding their concerns with the air infiltration on their windows and have set up a visit with a member of our Senior Leadership team to help us get to the appropriate next steps for this homeowner. We believe we now have an open line of communication with this homeowner, and look forward to continuing that and to our upcoming visit to bring about a resolution for them. Thank you for the chance to respond! 

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to Universal Windows Direct (UWD) last year. A sales person came to our house and gave us a quote. We decided on a different type of windows not offered by UWD. We contacted the salesperson and told him we were going in a different direct. A different representative from UWD called us and we explained.
  Now 3-4 months later UWD keeps calling my wife and my cell phones around 5pm multiple times a week. She is working and I am unavailable. No message is left and when we try to call back the office is closed. We already have new windows, but are still in their call queue and it is borderline harrasing. We'd like them to stop. They were already told.

  

  Business Response

  Date: 01/31/2025

  Thank you for the information regarding Complaint ID #********. We would like to extend an apology to this homeowner if they felt overwhelmed by our outreach, as that is never our intention. We had a chance to review their account internally, and it has been updated so that communication efforts will cease. We appreciate the chance to bring about a resolution for this homeowner. Thank you! 

  Customer Answer

  Date: 01/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/14 I purchased windows from Universal Windows. I purchased windows for my bedroom which have a half round window above. I was told by salesman and technician that came to measure that I did not have to replace half round.
  The windows were installed in March.
  On December 11, I had a major water leak in the bedroom. I called Universal and a repair person came 12/18. He said it was from the half round window above. I explained that I was told that was not a problem when I bought the windows. He said it's not a Universal problem.
  I have tried, after numerous phone calls to get someone to look at problem and tell us a solution. I am not asking for a free window, but I do feel I should get a break on installation. So far, Universal doesn't want to be involved.

  

  Business Response

  Date: 01/13/2025

  Thank you for the information on Complaint ID #********.
  This is a prior customer of ours, located out of the Philadelphia office. This
  market is no longer accepting new orders, and that is why we cannot sell them a new
  window as they have requested. We are committed to and standby the lifetime
  warranty on the products already installed. We apologize that we are unable to
  work with them on a new sale. Thank you for the opportunity to respond. 

  Customer Answer

  Date: 01/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I bought the windows from Universal I depended on their expertise in this matter.  My husband asked the salesman and the expert in measuring if the half round window above the windows being replaced needed to replaced also.  They said no.

  Our bedroom windows never leaked.  They were being replaced because they were hard to open and close.  I think when the new windows were installed the seal on the half round must have broken because now it leaks if it is raining hard.  

  I called Universal to replace the half round window.  I said I would pay for the window but I think I should get a break on the installation fee because I would have replaced it if I was told it would be a problem.

  I have called local window people now that Universal has washed their hands of the problem and I haven't had a response since it is only one window and I'm sure it will be quite expensive since it is only one.

  When I called Universal, I never received any answers until they received your letter from the Better Business Bureau.  I urge you not to recommend this company.  Customer service is non-existent.

  They say will back their lifetime warranty, so why can't they install a half round.

  I believed the salesman, he was very good at selling his product.  Now I'm left with a lake in my bedroom if it rains hard.

  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ***********