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Cleveland Water and Fire Restoration has 1 locations, listed below.

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    Customer ReviewsforCleveland Water and Fire Restoration

    Water Damage Restoration
    View Business profile
    View Business profileBBB accredited business

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    6 Customer Reviews

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    • Review from Maddie W.

      5 stars

      08/07/2023

      We worked with Brian ********* from this organization. He and his team were amazing. Professional, Organized, Caring and Kind Great Job Guys!!!
    • Review from Krystal V

      1 star

      05/17/2023

      This company is not a good company. They were called out to my house by a plumber and came to my house to assess the situation and take pictures to file the claim through my insurance company. I had told the employee that I was still unsure what the insurance was covering and that I didn’t want them to do anything besides take pictures and stuff for the claim and I would let them know once the insurance tells me what they will cover. They arrived at my house around 7:30 pm and I texted the project manager TJ at 9:30 pm the same evening telling him insurance was not covering it and to stop any sort of work that they were planning on doing. They laid plastic down on two stair cases and brown paper in my kitchen and then chose to set up a dehumidifier against what I told them and are now trying to charge me over $2900. They refuse to listen to the fact that the charges are false even though I have the communication records and are now sending threatening emails to put a lien on my house unless I pay. This company is horrible and I would not recommend them to anyone.

      Cleveland Water and Fire Restoration Response

      05/18/2023

      Hello Krystal, thank you for your review. I understand your concern and wish to get this resolved as it does not represent our company and the high standards that we have set. Our team has been attempting to reach you numerous times to go over the invoice without success. We are by no means trying to charge for work we did not do, and if there are items on the invoice that are a mistake then we would like to get them removed so this can be resolved as soon as possible. Part of our collections process is placing liens which unfortunately happens when we are unable to make contact and come to a reasonable agreement. We do not wish for this to happen, and we are awaiting a call from you to come to a solution. Please reach out to Travis to schedule a phone call with our team: (440) 552-3726. Thank you!
    • Review from gary c

      5 stars

      05/17/2022

      STEVE WAS WONDERFUL TO WORK WITH. YOU CAN HEAR THE SINCERITY IN HIS VOICE . YOU COULD TELL THAT HE REALLY CARES FOR HIS CUSTOMERS. I CALLED ON FRIDAY AND EXPRESSED MY CONCERNS ABOUT THE AIR QUALITY IN ONE OF MY RENTAL UNITS. HE CAME MONDAY FOR AN INITIAL EVALUATION AND RETURNED TUESDAY TO PERFORM THE NECESSARY TESTS. VERY FAST AND AFFORDABLE. BELIEVE ME IT TOOK A LOAD OFF OF MY MIND TO KNOW THAT MY TENANT WAS LIVING IN A TOXIC FREE ENVIRONMENT. THANK YOU STEVE!!
    • Review from Irina M

      5 stars

      09/01/2021

      The team was very prompt, efficient and explained every step of the process. They kept our house safe and clean while handling the water damage. We are very pleased with the project and would definitely hire them again. Thanks for a job well done!
    • Review from Diana F

      5 stars

      07/08/2021

      We experienced a flood in our home, within one hour of calling to Cleveland Water and Fire, a team was at our home. We felt we were in good hands, the team explained every step that would take place and did an awesome job to help restore our damaged home. Excellent job and crew!
    • Review from Francina S

      5 stars

      06/29/2021

      This is a great company! I had a flood in my basement and they came and knocked it out; They both completed a great, clean , wonderful job. The guys that came to clean & sanitized my entire basement Larry & President. They also supported me through such a difficult time (which was not part of their job). At a time like this you couldn't ask for more than the comfort, kindness that they presented. Very professional, knowledgeable of their work, kind individuals. This company, from the Secretary (Trisha), Owner, and the employees are very patient, concerned while working for you!!! I would back them up in a heartbeat, Thank - You Kindly, ******** *

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