Business ProfileforFinn Tire and Automotive

I took my vehicle in to have the rear shocks replaced. Please keep in mind ***** acknowledges that he charges a premium due to the quality of their work and warranties. During the initial assessment, ***** told me he’d charge me 3,800 to replace the entire rear suspension with two tires. Now whether I needed the entire suspension replaced, at this point, I no longer trust *****, so I don’t know. During this time, he also tried pressuring me into replacing the entire suspension system (an additional 2800 worth of work) despite me telling him I’d rather not and to address my original concern only. Fast forward, I pay my 3,800 bill and take possession of my car. After a few days, I hear a metal clunking noise in the rear when I go over bumps. I call ***** and he asked me to bring my car back in. After a day or so ***** calls me and says that the noise is the right passenger side control arm bushing and it’s causing the control arm to have too much play which is causing it to hit metal on metal. In addition to telling me about the bushing, he again tried to pressure me into replacing all of the front suspension which again would have cost an additional 2,800. Following my gut because of what he was describing and what I was hearing/experiencing did not sound right, I decided to take my car to the dealer and pay for an inspection of Finn’s work. I do not mind paying a premium for good customer service. After the dealer inspected the vehicle, I was told that the knocking came from rear sway links that were loose from the original company that repaired my shocks. For safety reasons, the dealer did not want to touch it. After receiving this information from the dealership, I sent it to Jerry on 10/4/22 and returned my car to him. This time he acknowledged that someone had stripped the screw that attached the sway link. I expressed my dissatisfaction with having to pay another company to tell me what was wrong with the work I paid him 3,800 for.