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Business Profile

Pain Management

Pain and Spine Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My provider chose a date and time for a follow up appointment. It turns out that I was going to be out of town. I called 3 times to change my appointment and I was put on hold and nobody ever picks the line back up. I was then out of town and received an appointment reminder so I called and finally was able to speak to someone. Even though it was more than 24 hours before my scheduled appointment I was told that I owe a fee. It was not my fault and they will not let me schedule an appointment nor speak to my doctor. I have been going here every month for over 6 years. Never have been late or missed an appointment ever. I called again to make an appointment and they will not let me speak to my doctor or call me back. This is not proffesional at all

  • Initial Complaint

    Date:11/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to this specialist for 8 years. Walked into my appointment on 10/25/24. Front desk informed me I was released from the office due to too many no shows . I said what ? I never missed ANY appointments. I thought they had me mixed up with someone else ? The manager grabbed me and took me to a back room . She proceeded to tell me and show me the dates that I had missed. The dates I had missed on their end were dates that they had scheduled for the next month which were on a Monday . I work Mondays so whenever they give me that day I have to reschedule but I do that before I even leave ! So they’re not taking out that Monday date that they rescheduled! When I went back on my scheduled appointments in my history of appointments they are all on a Monday which I rescheduled. They were not taking out that Mondays appointment. This happened 7 times this year ! When I was in the office with the manager, she asked me to get all my prescription dates and my appointment dates together and they’ll fix it when I did. Nobody got back to me. They said I was just released to the office for no-shows then a letter was sent to me by them saying that I could come on an emergency appointment within 30 days so I thought I would make the appointment and talk to them then, then the front desk said my last appointment was a wean off appointment!?. They couldn’t make me an emergency appointment which is a lie. Talked to the Dr I see under the main Dr and he said you didn’t miss any appointments and I said I know . And I told him that the last appointment was evidently a wean off and he said what are they talking about? The main Dr will not even let me show them proof. The manager will not take my calls , So now my records will show released from office due to no shows which is a lie ! You can’t even make this up it’s so ridiculous.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Withholding my medicine without explanation... Medicine that I need to survive...Been taking Morphine for many years... Paraplegic for 48years... Wheelchair bound...Going thru withdrawals which could lead to my fatality..

Pain and Spine Center is NOT a BBB Accredited Business.

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