Business ProfileforCommunity Foot Specialists

I visited Community Foot Specialists on January 10, 2024, to be fitted for a set of orthotics. I was asked about payment. The doctor told me that "either way" (using insurance or not), the devices would be $500, and that I would need to pay a $250 deposit, which I did. The MA told me that they would call Anthem on Friday regarding insurance. I asked that she call me with the results; I received no call. On February 8, the office called to schedule an appointment to pick up the devices. I asked about insurance. She told me that she did "not have access to that information"; I'd need to speak with someone else. She left a message asking that they return my call. On Monday, February 12, I received a call from Gracie, who informed me that a PA was not required for the devices; however, the insurance would only cover the devices "once you've met your deductible." I explained that my deductible had partially been met, and that the devices would easily meet the rest of it. She kept repeating what she had told me initially. Eventually she said that someone in billing (*****) would be better able to answer my questions; ***** never returned my call. At my next appointment, I again asked about insurance. *******, the office manager told me that because I had already chosen the "self pay" option, billing insurance was not possible. When I told her I had never made that decision, she called billing, and then asked me to sign several documents, one of which was partially handwritten. I called my insurance company, and after speaking with them, refused to sign the documents, as I had already signed an acknowledgement of the practices financial policies at my previous visit. ******* told me these were "CYA" documents; I reiterated my refusal to sign them. She then called billing and asked me to speak with *****. She was rude, unsympathetic and offered no additional information or solutions; I ended the call, then left the practice without the product and without the deposit.