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Business Profile

Gun Dealers

Tactical Solutions Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for Tactical Solutions Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tactical Solutions Group, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased on 8-10-2023. First used 2-22-2024. Product fell apart on first use. Contacted on 2-23-2024, again on 3-2-2024, again on 3-8-2024. No answer to my messages. Cannot call as they have removed their phone numbers.

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on n 11:/1 and got order confirmation email. Item is now 12/14. Item has never been shipped, contact form on website does not get replied to, no phone number available, and email address on website comes back undeliverable. This may have been a legitimate business at some point but now it is nothing more than a scam website. Looking at other reviews this is a recurring theme with this business. Authorities need to be contacted as this business is practicing theft.

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/29/2024 3:56 AM This email confirms that your order was received at Tactical Solutions Group LLC. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order. Thanks for using Tactical Solutions Group LLC.

      So Far Been a Over a Week and No Contact from Vendor or Ship Notification. Phone Number Listed Here is Not valid and No Response to Email to Vendor. After Reading Reviews, I Figure Time to Post Here.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/16/2024 TSG-27582 (View Details) $339.00

      Have requested eta multiple times via their web site. NO RESPONSE!
      NO PHONE NUMBER LISTED ON SITE!
      Number found on web is NOT VALID!
      No way to contact obvious SCAMER!

    • Initial Complaint

      Date:09/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve done business with TSG many times in the past several years and only have had minor issues like they forgot an item when they shipped me my order but rectified it. But now all of a sudden I placed 2 separate orders one on 09/05/24 and 09/10/24 one for $140.00 and the other for $167.85. These order have both stayed in the “NEW” category. I have contacted them through their own contact form and have received no response. I then looked up any phone numbers and all the numbers listed online including the number listed on their FFL and none
      are in service. This is very alarming especially after seeing so many other patrons filing complaints here at the BBB. Why would they not have shut down their payment system? Or at least put an alert on the website? This is absolutely ridiculous. Seeing the jump in my two order numbers that span over five days shows that quite a bit of other people have placed orders as well and no doubt are experiencing this same issue especially after seeing on this site that this has been going on since the beginning of the year. How could they continue to take our money? I would like to have my money back ASAP since my items are obviously not coming and I needed them a while ago.

    • Initial Complaint

      Date:09/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my order or even been able to contact them either by phone or email. It has been 16 days.

      Customer Answer

      Date: 10/15/2024

      BBB received a call from the consumer stating that he had contacted the Beavercreek Police Department and an officer went out. The owner ended up mailing the part to the consumer that afternoon and he has received the part he ordered. 

    • Initial Complaint

      Date:06/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order#***-***** I ordered 2 side charge upper recievers, and was charged accordingly almost a month ago and would like to know why my items were never sent to me. Plenty of time has passed as I have recieved many other parts from other places much farther away from me and recieved them without issue and in a timely manner. I have tried multiple times to contact them about this to resolve it, but there is no working phone number, and my emails continue to go through, but have not had any response at all. It has been almost a month since the order was placed now. I've ordered from them in the past without issue, but this order has really set me back, and continues to be a thorn in my side. I only want what I paid for!!

    • Initial Complaint

      Date:03/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from website on 08/08/2023, have called many times and left messages always referred to "shipping department" and hung up, merchandise was never received, order appears on website as new

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from tactical solutions . Their phone and emails are no longer working. Money was deducted from my account . At this point I’m sure the company is closed . I want a refund

    • Initial Complaint

      Date:03/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a DPMS AR10 lower back in early February. Product said in stock when I ordered but after it said out of stock. Theres no number to reach them so I’ve sent at least 8 messages to them with no response. Item was never shipped and I’ve asked for a refund at least 4 times. No response. From other complaints I’ve read this place is stealing peoples money left and right and getting away with it. I want my money back!
      Order number ***-*****

      Business Response

      Date: 03/25/2024

      I DISAGREE WITH THIS COMPLAINT 110%. i HAVE ATTACHED THE PROOF OF THE ITEM BEING ON BACK ORDER WHEN HE PLACED HIS ORDER WITH US. i SPOKE TO HIM ON THE PHONE ON AT LEAST 1-2 OCCASIONS AT WHICH TIME HE WAS RUDE. WE SHIPPED HIS ORDER AS WE TOLD HIM WE WOULD ON THE DATE PROMISED TO HIM.  I HAVE ALSO ATTACHED THE TRACKING INFORMATION SHOWING THE ITEM HAS BEEN DELIVERED VIA USPS PRIORITY MAIL TO THE ADDRESS THAT WAS REQUESTED ON THE FFL DEALERS LICENSES. WE ARE WORKING TO GET BACK TO EACH CUSTOMER AS QUICKLY AS POSSIBLE BUT SOME FILE REPORTS LIKE THIS AFTER ITEMS ARE DELIVERED.

    Tactical Solutions Group, LLC is NOT a BBB Accredited Business.

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