Business ProfileforWright-Patt Credit Union, Inc.

We have a total of eight accounts open with Wright-Patt a mortgage of $140,000, a second mortgage of $ 90,000, four car payments totaling $1155 and a personal loan of $900 and the credit card account totally $12,000 which I have explained to the credit card department that we are unable to make payments on these unsecured loan; however, explained we are trying to save our home and cars which requires access to online banking to make payments as needed as the customer is not a 24hour center. The supervisor of the department stated I am bulling her by requesting access and not making a payment to the credit card account and that I am capable of making payment to her on my loans and refused to provide access to online banking to make other payments then disconnected the call. I explained we are in the process of filing bankruptcy and my attorney advised not to pay the credit card accounts only what will be reaffirmed which is the other loans. These practices are abusive and unfair as no one has called me in an attempt to have a conversation - I think my husband was called; however, he works during the day at a call center and I work from home capable of answering the phone. I did receive an email but as I explained before to the representatives, I don't have the money for the credit card accounts only the secured loans I need to survive and make ends meet. They are rude and do not want to help with the situation trying to strong arm the consumer to pay what they are unable to pay and if you cannot pay you cannot have access to online banking no matter how many accounts you have with the company... I need help, please.