Complaints

This profile includes complaints for Millennium Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Millennium Management has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Millennium Management

  27800 Cedar Road Beachwood, OH 44122

• 

  Millennium Management

  6240 Stumph Rd Parma Heights, OH 44130

• 

  The Village on South Carpenter

  1474 South Carpenter Rd Brunswick, OH 44212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a week ago a leak happened in my bathroom and the ceiling was cut out from the damage. I have no had a hole in my ceiling for over a week, my bathroom smells of mildew from the water damage and the only answer I get is oh whenever the contractor can “get to it”. Lazy unprofessional. Who has ONE contractor for an entire building with 7+ floors of apartments.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company kept my security deposit upon vacating the premises due to smoke & soot damages.
  
  I was permitted to smoke in my apartment. Management refused to perform a walk thru so that any repairs could be made by my son in law such as painting.
  
  They claimed that I burned candles which caused soot. I never burned candles here.
  
  There furnace caused the soot and they refused to make proper repairs.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment got denied was entitled to my money back I paid them in June they said they mail me the check on July 18 2023 here it is September and I still don’t have my check They said I need to pay them 35 pillars if I want them to reissue it because they have to void that check out

  Business Response

  Date: 09/26/2023

  I am General Counsel for ******* **********. The above-referenced
  complaint has been referred to me for response.
  The facts are as follows: On June 14, 2023, ********** ***** applied for
  residency at ******* **********. On June 17, 2023, Ms. ***** was advised she did not meet *******'s rental guidelines and she
  had not been approved for residency. On June 20,
  2023, ******* began contacting Ms. ***** to request a forwarding address to
  which her deposit should be sent. On June 28, 2023, Ms. ***** finally provided
  a forwarding address. On July 18, 2023, ******* mailed Ms. ***** her refund check. On August 3, 2023, Ms. ***** called asking when
  the refund check was mailed to her and she was advised it was mailed on July 18th. On August 15, 2023, Ms. ***** called to state she had still not received the refund
  check. *******'s representative advised her of the
  address to which the check had been mailed and she confirmed that was the correct address. Ms. ***** was then advised that
  the check had not been returned by the post office
  so the only thing that could be done was to stop payment on the check and issue a new check to her. She was further
  advised that *******'s bank would charge a $35.00
  fee to stop payment on the check and that amount would
  be deducted from the refund due to her. Ms. ***** refused to agree to
  the $35.00 deduction.
  ******* stands ready, willing and able to mail a new refund check as soon
  as Ms. ***** agrees to the $35.00 deduction.
  I trust this fully responds to Ms. *****'s complaint. Should you have any questions regarding this matter please feel free to
  contact me.
  Very truly your
  Fred *. C*****

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ********** *****
  
  
  
  I reject this response because I should not be penalize for something that I had nothing to do with the problem if the check has not been cashed or returned then that means the check is still out there somewhere I gave them 299 dollars and I should get what I gave plus how do I know that they mailed it out also how do I know that they dont't have the check I am the one that should not be losing anything they have more money then I do  I just want what is due to me 299 dollars
  
  
  
  
  
   

  Business Response

  Date: 10/02/2023

  I have reviewed ********** *****'s response to *******'s answer to her complaint. Essentially, her response is, "why should I have to pay
  to stop payment on a check I never
  received." The simple answer is, items placed in the U.S. mail that are
  not returned to sender are presumed delivered. The
  check sent to Ms. ***** was not returned. As such, the presumption is, it was
  delivered. Although, Ms. ***** will respond:
  "how do I know they put it in the mail?" ******* has documents
  showing the check was mailed. While this answer
  will not satisfy Ms. *****, there is nothing more ******* can add.
  Very truly y
  Fred *. C*****

  Customer Answer

  Date: 10/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ********** *****
  
  
  
  What  is ******* I applied for ****** apartment if the company haven't received the check back then it must still be out there because I never received it to cash and the company knows that it hasn't been cash because it would have been cash through their bank. I feel like the company never sent the check out and that is what the post office is saying midland don't want to pay for a voided check that is on their part I don't have anything to do with the check being deliver or not I am a client that gave midland 299.00 dollars in cash and I should get my 299.00 back. Im trying not to go to court for 299.00 but I will if that what it takes 
  
  
  
  
  
   

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a security deposit to this company for residence and was charged an additional $1000 after moving out for damages from cat urine in the carpet. I didn't pay it as these charges are grossly inflated, maliciously so in my opinion, and they have now sent me to collections to hurt my credit.
  
  I believe this is a scam being run by the company. I know it doesn't cost anywhere near $1000 to recarpet an apartment and I shouldn't be additionally charged outside of the security deposit. That's what the security deposit is for, to cover damages.

  Business Response

  Date: 09/06/2023

  Dear Ms. *****:
  
  I am General Counsel for Oakwood Apartments. The above-referenced
  complaint has been referred to me for
  response. The facts are as follows: Mr. ***** leased an apartment at Oakwood for the term June 1, 2022 through May 31, 2023.
  Pursuant to the terms of Mr. *****'s lease, he was
  required to give a 30-day written notice if he did not intend to renew his lease. On May 9, 2023, Mr. ***** provided a notice of
  his intent to vacate. Although the notice was dated April 14, 2023, it was not
  delivered until May 9th, less than 30
  days before the end of his lease. Per the terms of the lease, because Mr. ***** did not provide the required notice, he was
  responsible for rent for the month of June 2023 which he did not pay. A copy of
  Mr. *****'s Notification Of Intent To Vacate is attached.
  
  At the end of Mr. *****'s tenancy, his apartment was inspected by
  Oakwood's Property Manager and by Best Karpet
  Clean, a Professional Carpet Cleaning Company. Both concluded that the carpet was urine-stained, could not be adequately
  cleaned and had to be replaced. Attached are a
  copy of the Best Karpet Clean assessment of the carpet in Mr. *****'s apartment and three photocopies of the back of Mr.
  *****'s carpet showing that there was so much urine
  in the carpet it permeated through the fibers and stained the backing. The carpet was replaced and Mr. ***** was charged a
  prorated amount reflecting the usable life of
  the carpet that was lost as a result of the damage caused during his tenancy. Attached for your reference are copies of the
  bill to replace the carpet and the carpet proration worksheet.
  
  Because Mr. ***** obviously had maintained a pet in his apartment that he
  did not report, thus violating the terms of his lease,
  he was also charged the non-refundable pet fee and
  pet rent he would have been required to pay had he reported he had a pet in his apartment.
  
  While Mr. ***** claims the charges against his security deposit are a
  "scam" being run by Oakwood, the only scam
  here is Mr. *****'s failure to report he was housing a cat during the term of his lease and to pay the required fees
  for having a pet. Mr. *****'s complaint has no merit.
  
  I trust this fully responds to Mr. *****'s complaint. Should you have any questions regarding this matter please feel free to
  contact me.
  
  Very truly yours,
  Fred *. C*****

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  The cat in question was not my cat but my rommate's cat that he did not give me any warning of before bringing in the apartment. Furthermore, the security deposit was $500 from each of us totaling in $1000 which would have covered the majority of the exorbitant price to replace your carpets. That's what a security deposit is for, after all. To cover damages. There was no notice that additional charges would be placed on me outside of the security deposit to cover damages, I would say it was intentionally hidden from me as this is entirely outside the norm for renting. This is a dishonest business practice. If I did this kind of thing in my line of work I'd never get hired again. I only ask the charges be placed fully on the owner of the cat who damaged your carpet. You have all of his information to do so, kindly leave my good name out of the messes he made, which were PLENTY more until I decided to come back and check the apartment and clean it top to bottom before leaving because I thought it was the respectable thing to do, despite myself not being the one who made these messes. Had I known there was cat pee I would have cleaned it too. The apartment was left in FAR WORSE condition by him, and I took responsibility for it anyways. The fact that I was charged extra outside of the security deposit in the face of my efforts to clean the apartment to the best of my awareness is dishonest, sneaky, and deceitful. To be sent to collections over it like I'm some freeloader is an insult on my name.

  
  
  Regards,
  
  
  
  ******* *****