Complaints

This profile includes complaints for Jeff Wyler Eastgate Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jeff Wyler Eastgate Auto Mall

  1117 State Route 32 Batavia, OH 45103-2380

• 

  Jeff Wyler Eastgate Auto Mall

  PO Box 345 Batavia, OH 45103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, 2025 I decided to trade my pickup truck for a **** ******** at Jeff Wyler Eastgate Used Car Store. Test drove the vehicle, all was well. Then came time to talk numbers. After a little back and forth we agreed on a purchase price for the Jeep, and a decent trade-in price for my used pickup. I signed for the $29,000 for the Wrangler but when the salesman James W******* took it back to his managers, he added about $9,000 worth of extras that I had no desire to have, such as pulse brake lights, a GPS tracker, some interior protection, and a few other miscellaneous things. I went and spoke with one of the sales managers a couple days after the transaction and he said there’s simply nothing they can do. Do NOT buy from this shady business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7, 2025, I took my **** ********* ********* **** (purchased new with an extended warranty) to Jeff Wyler Chevrolet for an oil change and tire rotation. The technician failed to secure the rear lug nuts, causing the tire to nearly fall off while I was driving the next day. Since then, the truck has had a noticeable vibration, but the dealership insists there is “nothing wrong.”
  
  They also told me a rotor was bad, but refused to cover it under the extended warranty, calling it “normal wear and tear”—even though the vehicle is just a year old.
  
  Additionally, an active recall could not be completed during my visit because they didn’t have the necessary equipment, and I was asked to return later—further wasting my time.
  
  As a loyal Chevy customer for 20+ years, this experience has been extremely disappointing. I was considering buying a new ***** or ********, but now I’m questioning whether to remain with the brand.
  
  Desired Resolution:
  
  Full inspection by a GM-certified mechanic (not affiliated with Jeff Wyler)
  
  Confirmation of any damage caused by the loose tire
  
  Warranty reconsideration for the rotor
  
  Completion of recall repair
  
  Written confirmation that my extended warranty remains intact

  Business Response

  Date: 07/15/2025

  Thank you for taking the time to share your concerns. We sincerely apologize for the experience you had during your recent service visit at Jeff Wyler Chevrolet.

  
  Regarding the issue with the improperly secured lug nuts, we take this matter seriously and are deeply sorry for any inconvenience or concern this may have caused. Safety is a top priority, and we understand your concern about the potential impact on your vehicle. Our technicians did complete a full inspection and completed a balance of all four tires to address the vibration you reported, and conducted a test drive which showed no abnormal vibrations at that time, we want to ensure your peace of mind.

  
  To support you further, we welcome and encourage you to take your ********* to any other GM-certified dealership of your choosing for an independent inspection. While most dealerships perform inspections as a complimentary service, we are willing to cover up to half an hour of labor at the standard rate (up to $100) if there is a charge for this inspection.

  
  With respect to the rotor concern, we understand your frustration. However, please note that brake components—including rotors—are considered maintenance items and are only covered under the manufacturer’s warranty for 12 months or 12,000 miles, whichever comes first. Another Chevrolet dealership can also evaluate whether any exception may apply while you are there for the inspection of your vehicle.  Extended warranties generally exclude wear-and-tear items unless otherwise specified.

  
  As for the recall work, we regret that the required equipment was not available during your initial visit. Finally, we want to reassure you that your extended warranty remains fully intact and unaffected by this situation.
  We appreciate your longstanding loyalty to the Chevrolet brand, and hope to restore your confidence. If you need help locating another GM-certified dealership or have any questions about next steps, please don’t hesitate to contact us directly.

   

  Alison W*******

  *****************************

  Fixed Operations Director Eastgate Automall

  ###-###-####

   

   

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 14 days before June 28, I attempted to purchase a used ****** **** from Jeff Wyler and placed a $2,000 deposit. I was told the financing would approved, and I drove off the lot under the impression that the purchase had been finalized.
  A week later, I received a call informing me that my financing had actually not been approved. I was told I would need to sign a new purchase agreement with a higher loan amount. I felt blindsided and misled. I brought my sister with me for support, and together we decided to return the vehicle. She made it clear that I was under no obligation to accept new terms, and that I no longer agreed to the conditions being pushed on me.
  The dealership acknowledged that the deal was not finalized and accepted the return of the car. They promised that my $2,000 deposit would be refunded within 3–5 business days.
  Then on July 11, despite not owning the car and never signing a finalized agreement a car payment of $738 was automatically drafted from my bank account via AutoPay Plus. This was a clear breach of trust and a misuse of my financial information.
  Since then, I have called the dealership. Each time, I was treated rudely and dismissed. When I finally spoke with a lot attendant named Brad, I was told that management refused to speak with me, and that the deposit delay was due to an “accounting error” a detail that was never communicated to me. Brad also claimed that the AutoPay issue was my responsibility, which is both false and inappropriate..
  Jeff Wyler Eastgate:
  • Allowed a customer to drive off the lot without financing finalized
  • Failed to refund a $2,000 deposit in a timely manner
  • Enabled an unauthorized $738 payment for a car that I do not own
  • Refused to let me speak with a manager to resolve the situation
  • Provided unprofessional and misleading communication
  
  Desired Resolution:
  • Immediate return of the $2,000 deposit
  • Immediate resolution of the unauthorized $738 AutoPay Plus withdrawal

  Business Response

  Date: 07/24/2025

  We apologize that this experience has been less than expected.

  This has all been handled
  accordingly. Her down payment was refunded to her on July 15th. We reached out
  to AutoPay on her behalf on 07/14 for them to stop her bi-weekly payments and
  reimburse her the payment they took out. 
  
  She purchased the vehicle knowing
  the approval she wanted to use was pending, she chose this approval because it
  was a much lower interest rate. When that approval got declined, we told her
  she could resign with a different bank; it would be a higher rate, but we
  discounted the products she purchased in order to make her payment similar to
  the other approval. Her amount financed actually went down with the new
  approval. She refused to take delivery of the vehicle at that point, however.

   Also, our
  AutoPay rep got back to us and said they never took a payment from her account because
  she revoked them on the first debit so they could not take money out. I also
  have that in writing from their rep.

  Should you need any further information, please let us know.

  Thank  you,

  Matt S********

  General Manager

  Jeff Wyler Eastgate Used Cars

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, April 23, 2025, I purchased a **** ***** **** ** from Jeff Wyler Eastgate Automall. Unfortunately, the dealer failed to disclose that the vehicle is under the **** Battery Limited Part Warranty until 08/06/2031 and EV Component Limited Warranty until 01/01/2026. The ***** ******** that the dealer sold me states clearly that the buyer has thirty days to cancel without penalties of any kind; and any manufacturer warranties apply BEFORE the ***** ******** provides coverage of any kind. Lastly, the dealer is refusing to give me my Memorandum Title, which is required to put plates on my car (per **** State Law).

  Business Response

  Date: 05/08/2025

  Customer purchased the vehicle on April 23rd and we have started to process his title work and he will receive memo title before 45 days. Customer completed a cancelation of product form and we are processing the refund and will send to bank to reduce his loan amount. Complaint will be removed when he gets the memo title as well as he verifies the reduction in loan amount after his bank gets our refund check.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I still do not have the memorandum title; without it, State Of **** Law forbids me from registering/putting plates on the car. Also, my total loan balance does not reflect that the dealer canceled the extended warranty. The dealer needs to furnish me the memorandum title and cancel the extended warranty immediately. Until that happens, I will remain dissatisfied. Since there are numerous BBB complaints stating that the dealer does not furnish titles to buyers, I am not accepting excuses as to why I do not have the memorandum title yet. Lastly, since the dealer did not disclose at time of purchase that the car is under two of the manufacturer's warranties, there is definitely demonstrated a pattern of dishonesty.
  
  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 05/15/2025

  Extended Service Contract. I explained the cancellation process and
  the time frame on that. Titling. I explained that we are waiting on the **** ****** ***** to expedite the title and until we receive, we are unable to provide him with the necessary documents to proceed with licensing.  I am going to have corporate let me know when the memorandum
  is complete and he would like to come pick it up. He seemed satisfied with my explanation before we ended the call.

  Thank you,

  Cassie M******, Sales Manager

  Jeff Wyler Used Cars, Eastgate

  Customer Answer

  Date: 05/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  To proceed with obtaining the Memorandum Title, I had to contact the **** Attorney General's Office. Although I have obtained the Memorandum Title and now properly registered my vehicle, Jeff Wyler has NOT canceled the extended warranty within their promised time frame. I gave proper written notice to cancel the warranty (Jeff Wyler's Product Cancellation Form) over three weeks ago. The purchase contract gives me the right to cancel the warranty within thirty (30) days of purchase. I am tired of Jeff Wyler's dishonesty, excuses, and poor cooperation.
  
  
  
  
  Regards,
  
  
  
  ****** ****
  
  

  Business Response

  Date: 06/19/2025

  To follow up.  The extended service contract has been cancelled, and the refund check was sent to ** ****** ***** 6/4/2025.
  

  Thank you.

  
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The fact that I had to contact the **** Attorney General's Office to obtain my Memorandum Title, and that I had to file a BBB complaint to cancel the warranty, is unacceptable. I will be leaving Jeff Wyler a one-star ****** review.
  
  
  Regards,
  
  
  
  ****** ****
  
  

• Initial Complaint

  Date:04/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the dealership and financed a **** *** ***** ** ****. I was taken back to finance, the only thing we discussed (briefly) was GAP. I was told it came with the contract. I then seen my financed amount was way HIGHER than it was supposed to be. I reached out and left multiple voicemails and email. I then found out costguard was added to my contact, which was never discussed. To date I am still unaware of what they just added without my permission. I left voicemails for the manager in the finance department with no response.

  Business Response

  Date: 05/08/2025

  We spoke with customer and apologized for the confusion and invited her in to view the video of the products being explained to her and her signing. We also explained that the products she purchased are able to be canceled and she can come in and we can process that for her.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** ******* ******** from Jeff Wyler 3/2025. Was given a 45 day temp tag that expired 4/8/2025. Still have not received the title to get permanent tags. Called corporate and was told they were working on it on 4/3/2025. Today is 4/9 and still nothing from corporate. Eastgate store will not even talk to me. Now I'm driving on expired tags and making payments on a car I can't drive legally. Cost was $27000. I see why they have a D- rating. Wish I would have checked the BBB first!

  Business Response

  Date: 05/27/2025

  This complaint has been resolved.  ********, memo title, overnight today to customer.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, I have my **** *** towed in for engine failure. Today is April 4. I have yet to receive a phone call from Jeff Wyler Kia about the status of my vehicle. I have made several calls and was informed someone would call they have not. I understand they may be busy but all I request is a update on the status of my car.

  Business Response

  Date: 04/14/2025

  Dear *** *******,
  We sincerely apologize for the recent lapse in communication regarding your vehicle. I did attempt to reach you by phone to help resolve this matter but was unfortunately unable to connect.

  
  Upon reviewing our records, I do not see an open repair order for your vehicle at our location. To assist you further and ensure we can promptly diagnose the vehicle, could you please give me a call at ###-###-####. If you could provide the address where the vehicle was towed or let us know who the keys were given to, that would be very helpful.

  
  We appreciate your patience and look forward to resolving this as quickly as possible.

  Alison W*******

  Fixed Operations Director

  Jeff Wyler Eastgate Auto Mall

  ###-###-####

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a car we wanted in the used car department. ***** was the only one buying the car but had problems getting it financed because it was a older model.fill8ng out paper work and he started ****** if she was going on the loan. Answered No just *****. The salesman kept going in and out of managers office to try to work something out. Salesman asked me for my social security number so he could get payoff of the truck we was trading in that was only in ******** name. Salesman comes back out and has another man with him.
  This guy was trying his best to sell a car to us and ***** says to the salesman I'm Done trying thanks but I'm just done. We was already there for 4 hrs. So we leave and on the way home ****** Phone kept getting messages from were they ran her credit with 6 different banks without no permission from ******. We are very angry because it was only ***** buying the car and the salesman was told that when he was filling out the application.Dec 14th was when the credit was run.craig called the salesperson and told him what happened and he said it must of been a mix up and ran ****** credit. The whole deal was a joke. ***** told him he wants all those hard inquiries off my credit and salesman said yes they will do that but will take time. Today is Feb. 15th and still on ******** credit report. She is getting very angry and going to go to the next step and hire a lawyer if we have to. Jeff Wyler had no business running ****** credit.

  Business Response

  Date: 02/22/2025

  We reviewed this issue and have contacted our office to have ******** inquiries from Jeff Wyler removed. It can take roughly 30 days or so to be removed. We also contacted the finance companies to ask for their removal since ****** isn’t on the loan. We apologize for this misunderstanding and we are working to resolve. 

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *** ****** ********
  

• Initial Complaint

  Date:01/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car yesterday where they gave me a price for the vehicle and added a bunch of “extras” on the price. After asking what they were I declined all, except the extended warranty that was supposed to be 100,000 mile warranty. It was an additional $1890. The car is only a 2023 and has most of its 3 year 60,000 mile warranty in place. They took forever to get the ready and shuffled me between 3 different… after reviewing the paperwork today the 100,000 mike warranty that I purchased is only a 6,000 powertrain. They also did not give me a copy of if the initial agreement with the numbers and they added the price of the warranty to the price of the car. It is not the price we agreed on… the warranty is NOT included in the paperwork. They gave totally lied and misrepresented what we agreed to…. I want the 1800 back. I do not want the warranty at all now!!!! Shane on them… they are taking advantage of people.

  Business Response

  Date: 01/27/2025

  Customer is in communication with the finance department. She purchased Wyler Certified not an Extended Service contract. Cassie has talked to her and she said she would remove complaint.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeff wyler has a promotion going right now $97 down every one approved who has a job your job is your credit I work for doordash I make over $1,000 a week I gave them four months of check stuff and bank statements to prove that just from my dad I make $1,000 a week I was told I needed cosigner regardless of their credit that has a job so they can use their income instead of mine because they don't do door dash that's not what the ad said bien didn't say if you work for doordash don't apply it said your job is your credit $97 down every one approved well I have not been approved and I really think that somebody ought to get this higher up food chain because when I asked for a manager to speak to to find out why when I have I actually told him I can bring two years of bank statements to prove I make $1,000 a week from door dash and have for two years