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  Asset IQ, LLC

  1126 Old St. Rt. 74 Batavia, OH 45103

• 

  Asset IQ, LLC

  278 N. 3rd St. Williamsburg, OH 45176

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** ****** tractor for $56,000 from this company.
  
  The value was determined based on the mechanical report that was provided the company.
  
  The tractors been delivered and has a major issue in that is has no brakes whatsoever.
  
  This is a major and very costly repair. The entire rear axle must be removed the tractor cab jacked up and brand new wet disc brakes installed after draining all the hydraulic fluid. It is thousands of dollars of costly repair not disclosed on the report of the machine I do not believe the seller was intentionally trying to defraud, but what I asked. but when I asked if it was in a flood, I was told no now the mechanic has found sand in the engine and found the fuel system has been replaced indicating that it was in a flood.
  
  The machine simply isn’t worth $56,000 and its current condition, and I would like to return the machine and receive a refund.
  
  I did not agree to buy this machine in an “ as is where condition in” condition, nor did I sign any statement to that effect there is nothing on any of the invoice that I had received from this company
  
  I bought this machine in good faith, depending solely upon the report that the seller provided
  
  there was no mention of either of these two things, that there was no brakes functioning on the tractor, ( that the tractor was in a flood previously ) in that report.
  
  I am a bee farmer, and I use the tractor every single day to move round bales, and feed my herd of black ***** cattle.
  
  If this tractor is worth what they feel is worth, they will have no problem reselling this machine in this market. I will gladly accept my refund and purchase a tractor from the local dealer. At this point please encourage the seller to do the right thing and process a refund for my $56,000. Thank you for your help.

  Business Response

  Date: 11/08/2023

  6/14/23 ******* ******* contacted our office inquiring about Asset IQ tractors for sale.  Information was sent on (12) ****** tractors.
  
  8/28/23 ******* did inquire about a 2*** ****** ** ******** which was located in ******* whether it was in a flood. I responded that this tractor was pickup in Illinois and I was not informed that this unit was in any flood or in water.  This was not the tractor *** ******* purchased. This maybe a confusion on his part.  Email attached (Aug. 28th).
  
  6/14-9/13/23 Several emails were exchanged regarding different tractors but *** ******* agreed to purchase a ****** ** ******** for $56K including delivery with no warranty, as is.  Emails attached (Sept 18th 7:03 p.m., Sept 18th 9:23 a.m., Sept 14th 3:37 p.m.)
  
  9/14/23 Invoice sent as attached.
  
  9/20/23 Received payment from *** ******* by wire transfer.
  
  Summary:  Asset IQ had the ** ****** ******** inspection completed by a professional which has been doing business over 30 years (brake inspection attached).  *** ******* was offered to view the tractor before purchasing and was aware this tractor was located in ******* (Email attached). *** ******* was never offered any warranty and all items were purchased as is where is with no refunds (Email attached). *** ******* accepted the ** ****** tractor on 9/26/23 (BOL attached). All communication was clear and no refund will be offered.
  
   

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  
  
  
  Texts from diesel mechanic:
  
  
  “It was in flood water at one point.   The main transmission drain plug had been out of it in the past all the other plugs hadn't been touched.    There are about 5 plugs under there just to drain the transmission.     
  
  
  Had water in the oil.   The lowest point was the housing for the front wheel drive and probably a quart and a half of water came out before the oil did 
  
  
  It's had a fuel pump, fuel solenoid, and fuel rail put on it since new.   
  
  
  Do you know what the last owner used this tractor for?
  
  
  Finding sand around where the starter is and they couldn't clean it good.   It was in a flood somewhere”
  
  
  
  
  
  
  ****************************************
  
  
  Above is link to inspection report:
  
  
  Does NOT mention tractor was flood water. The local mechanic just drains 1 and a half quarts of water from the front axle. It costly to complete the seal install on the front axle.
  
  
  Also waiting on the cost of the installing of wet brakes which requires removing the rear axle after removing the entire cab. Also costl, waiting on total amount of estimate.
  
  
  This is not honest business…please make full refund.
  
  
  This the mechanics report:  it does NOT list that there are no brakes whatsoever.
  
  
  Description:
  Enclosed cab, A/C, Air ride seat, Differential Lock, 24 Forward, 24 Reverse, Powershift, Left Hand Reverser, Tier 4, 2015 US EPA Label, Requires Diesel Exhaust Fluid, Front Weights, 3 Rear Remotes, Exterior 3-Point Controls, 540 PTO, 3-Point Hitch, Drawbar, 16.9x24 Front Tires, 480/80R38 Rear Tires, Rear Wheel Weights
  
  
  S/N:
  10813
  
  
  Year, Make, Model:
  **** ****** *********
  
  
  Hours:
  1198
  
  
  
  
  
  
  I did not agree to “ as is where is” purchase of this $56,000. Please have seller produce a statement with my signature stating this “ as is where is”
  
  
  I asked specifically is the tractor I was buying was in flood and was told no that by Cynthia that is was not in a flood.
  
  
  As far at the brakes, I will email what the diesel mechanic says as he is doing the repair an found the water in the front axle thus far.
  
  
  When I first drove the machine there no brakes..just a very loud metal on metal sound. I took a video of it and will send the video so you can hear the sound. This is a very expensive repair.
  
  
  Aft6er I made the wire it took a few days for the hauler to contact me. I took a good look at the photos and saw fluid on the ground underneath the from tire. At this time I asked a for a refund. This was before the tractor had been been loaded or moved. The seller chose to ignore my request. This upcoming costly litiigation could had been prevented if the seller has done the right thing thing at this point of my first request to terminate this transaction a wire back funds. The puddle of fluid turned out to be bead seal on the front end wheel.
  
  
  The bad brakes was NOT on the mechanics report. The bad brakes was not disclosed and were discovered by me. This is not funny. I am a beef farmer were profit margins are razor thin. I cannot readily recover from this $56,000 intending to defraud suit without full recompense.
  
  
  Bad brakes are not hard to diagnose. In this case you needed only to apply the brakes and a very loud metal and metal sound would alarm and the tractor continues to drive…it does NOT stop..very dangerous.
  
  
  I do not believe this was an oversight even by a modest mechanic….ia court may find the this under reporting or lack of reporting suggests that this tractor may not even been inspected by a certified mechanic supporting intention to defraud
  
  
  
  
  

   

  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 11/10/2023

  We have reviewed *** ******* response to our submission,
  and we stand by our original comments.
  
  Prior to the sale this tractor was inspected by a
  reputable 3rd party inspection company, **** ******, and no issues were found. This includes that there was no
  evidence that this tractor was ever in a flood.
  
  After he purchased and paid
  for the tractor, *** ******* tried to cancel the delivery of the tractor
  while it was in route to him.  This was before
  he even saw the tractor.  We therefore find his claims to have no credibility.
  
  

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

   

  
  
  
  
  From: ******* ******* <************************* 
  Sent: Friday, September 15, 2023 4:03 PM
  To: ************************
  Subject:
  
  Cuttung hay yoday..can't get to another in time.
  
  
  Plus 1 more question...can I have 1 week to check tractor after it is delivered..if I like it we are good..if not I pay return shipping and get refund
  It has a ******* ******** sticker on it not **** ******???
  
  
  
  
  
  
  We have reviewed *** ******* response to our submission, and we stand by our original comments.
  
  
  Prior to the sale this tractor was inspected by a reputable 3rd party inspection company, **** ******, and no issues were found. This includes that there was no evidence that this tractor was ever in a flood.
  
  
  After he purchased and paid for the tractor, *** ******* tried to cancel the delivery of the tractor while it was in route to him.  This was before he even saw the tractor.  We therefore find his claims to have no credibility.
  
  
  
  
  
  ***** ******** <************************>
  To:
  ************************
  Cc:
  ***********************
  
  
  
  
  Tue, Oct 3 at 3:00 PM
  
  
  
  
  *******,
  
  Asset IQ has and had no knowledge of (a) the original owner’s use of the tractor, (b) the maintenance services and/or repairs performed on the tractor, or (c) whether or not it was involved in a flood at any time; provided, further, that Asset IQ has and had no obligation to conduct any investigation into such use, maintenance, repair or condition with respect to this sale.  The tractor was sold in its “as is” condition, as is documented on the invoice, and we have made no representation or warranty about the condition of the tractor.  Prior to preparation of the invoice and your payment of the purchase price, we provided you an inspection report with photographs and information about the condition of the tractor for your review, but Asset IQ made no representation of any kind with respect to the condition of the tractor.  Further, as you have acknowledged in your email communications with Asset IQ, there were items of concern you identified in your review of the pictures, but, nevertheless, you still moved forward by entering into an enforceable contract to purchaser and paying the agreed purchase price.  We consider this matter closed, and will not have further comment. 
  
  If you have additional concerns with the purchase of the tractor, you can have your legal counsel contact our representatives at the following:
  
  ********* * ********
  *** ****** ******* ***** ****
  *********** **** *****
  ********** ***** ** ****** **** *** ***** ** ****** ****
  ***********************
  ***********************
  
  Sincerely,
  
  
  Cynthia C*******
  Asset Intelligence Group Inc.
  1126 Old St Rt 74
  Batavia, OH 45103
  ************************ ¦ D: ###-###-####
  www.assetintelligencegroup.com
  
  
  
  
  
  
  
  In the above email, I was told that they had no knowledge if the tractor was in a flood.  Now they the seller argues that it was not in flood.  Which is it? They either have no knowledge if it was in a flood OR they know that it was not in a flood. It cannot be both.  I was told it was not in a flood otherwise I would not have bought it. I would have bought a different tractor.  The diesel mechanic is certain that it was in a flood based on his findings.
  
  
  He also found the brakes to not functioning as they should. I hope to upload the video where you can hear the brakes screeching.  I am willing to pay return shipping if I receive the full $56,000 returned to me.  Or if the seller wires fund to cover the $12,000 repairs, I will keep the machine and have it repaired. I prefer to simply buy another tractor from a reputable dealer.
  
  
  Texts from diesel mechanic:
  
  
  “It was in flood water at one point.   The main transmission drain plug had been out of it in the past all the other plugs hadn't been touched.    There are about 5 plugs under there just to drain the transmission.     
  
  
  Had water in the oil.   The lowest point was the housing for the front wheel drive and probably a quart and a half of water came out before the oil did 
  
  
  It's had a fuel pump, fuel solenoid, and fuel rail put on it since new.   
  
  
  Do you know what the last owner used this tractor for?
  
  
  Finding sand around where the starter is and they couldn't clean it good.   It was in a flood somewhere”
  
  
  
  
  
  
  ****************************************
  
  
  Above is link to inspection report:
  
  
  Does NOT mention tractor was flood water. The local mechanic just drains 1 and a half quarts of water from the front axle. It costly to complete the seal install on the front axle.
  
  
  Also waiting on the cost of the installing of wet brakes which requires removing the rear axle after removing the entire cab. Also costl, waiting on total amount of estimate.
  
  
  This is not honest business…please make full refund.
  
  
  This the mechanics report:  it does NOT list that there are no brakes whatsoever.
  
  
  Description:
  Enclosed cab, A/C, Air ride seat, Differential Lock, 24 Forward, 24 Reverse, Powershift, Left Hand Reverser, Tier 4, 2015 US EPA Label, Requires Diesel Exhaust Fluid, Front Weights, 3 Rear Remotes, Exterior 3-Point Controls, 540 PTO, 3-Point Hitch, Drawbar, 16.9x24 Front Tires, 480/80R38 Rear Tires, Rear Wheel Weights
  
  
  S/N:
  10813
  
  
  Year, Make, Model:
  **** ****** *********
  
  
  Hours:
  1198
  
  
  
  
  
  
  I did not agree to “ as is where is” purchase of this $56,000. Please have seller produce a statement with my signature stating this “ as is where is”
  
  
  I asked specifically is the tractor I was buying was in flood and was told no that by Cynthia that is was not in a flood.
  
  
  As far at the brakes, I will email what the diesel mechanic says as he is doing the repair an found the water in the front axle thus far.
  
  
  When I first drove the machine there no brakes..just a very loud metal on metal sound. I took a video of it and will send the video so you can hear the sound. This is a very expensive repair.
  
  
  Aft6er I made the wire it took a few days for the hauler to contact me. I took a good look at the photos and saw fluid on the ground underneath the from tire. At this time I asked a for a refund. This was before the tractor had been been loaded or moved. The seller chose to ignore my request. This upcoming costly litiigation could had been prevented if the seller has done the right thing thing at this point of my first request to terminate this transaction a wire back funds. The puddle of fluid turned out to be bead seal on the front end wheel.
  
  
  The bad brakes was NOT on the mechanics report. The bad brakes was not disclosed and were discovered by me. This is not funny. I am a beef farmer were profit margins are razor thin. I cannot readily recover from this $56,000 intending to defraud suit without full recompense.
  
  
  Bad brakes are not hard to diagnose. In this case you needed only to apply the brakes and a very loud metal and metal sound would alarm and the tractor continues to drive…it does NOT stop..very dangerous.
  
  
  I do not believe this was an oversight even by a modest mechanic….ia court may find the this under reporting or lack of reporting suggests that this tractor may not even been inspected by a certified mechanic supporting intention to defraud.
  
  
  I also needed to buy a brand new battery on a relatively new machine..this is a 2019 year tractor.
  
  
  Additionally the frond wheel needs a new seal on the top and bottom. None of these repairts were listed on the mechanic's report the seller provided
  
  
  
  
  
  My mechanic told that this machine was definitely in water of some water.
  
  
  I will email his text messages to substantiate this.
  
  
  I was told by the company that is was NEVER in water.  
  
  
  They sold me a $56,000 tractor that has no brakes and that I cannot safely drive.
  
  
  When I questioned the seller about the puddle of fluid shown in the photos and asked to terminate the sale and requesting a refund, the seller choose not to respond for a few days until the tractor was 6 hours away from my farm.  It was all kind of shady.
  
  
  How can I send a large video file of the screeching noise from this tractor as the file is too large to email?
  
  
  Thank you.
  
  
  
  
   

  Business Response

  Date: 11/16/2023

  Please send to Asset IQ your official mechanic report for our review.

  After we receive that documentation, we will have our inspectors review and then schedule a time to come on-site and do another inspection of the tractor.

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Pease provide the physical address to which this tractor can be delivered. 

  I will pay the return shipping costs which are much less than the required repairs.

  Please see attached estimate of brake disc parts, hydraulic fluid, etc..and labor to install fully functional brakes.

  Please make full refund for the tractor in the amount of the $56,000 via wire back into my account.

  I have a video of with audio showing the tractor has no brakes and the metal on metal sound being made.  How can I send this video as it Ilarger than the allowed 8 MB on this site?

  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 11/27/2023

  We will review the mechanics report with our inspectors and respond with our assessment and next steps.

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******

   

  1. I have had this tractor for 2 months and this is unresolved. I wish to return this machine for a full refund of $56,000. Please provide the address to have this shipped. 

  2. According the diesel mechanic The tractor has been in flood waters as the entire fuel system has been replaced and here are two different kinds of sand in the engine block.

  3. If the seller told me this machine was in a flood when I asked, I would not have bought it.

  4. If the seller cancelled the transaction BEFORE it was shipped, Like I had asked in my email after I saw in the photos a puddle of fluid leaking from the right side front axle,  we would not be in this mess where we both loose money.

  5. Seller states the tractor is from Big Iron but there is a sticker from Ritchie Brother's Auction with Lot # on it. Apparently the tractor could not be sold at the auction because it was in flood waters.

  6. Where can I email a large video file of the braking noice?

  7. I was able to upload a short video where you can hear the noise the brakes make. Correction: the file was too large

  8. I need to receive the refund of $56,000 to purchase a mechanically sound tractor as I feed my her dog black Angus ALL winter long!

   

  Business Response

  Date: 12/11/2023

  Our Inspectors have reviewed your mechanic’s report, comparing it to their original
  inspection. The following is the feedback:
  
  “After looking at the mechanic estimate, I do not see
  any significant issues that should warrant a monetary reimbursement to the
  customer.
  
  The inspection report directly disclosed leaking axles with 2-star
  ratings that represent needed repair.
  
  The other expenses for filters (engine/trans/fuel/air) and fluid
  change are standard maintenance that any end user would be responsible
  for.
  
  Brakes are associated with consumable wear parts that are generally
  not covered.”
  
  Wade H******
  Director, RB Inspection Support Operations
  
  We believe we were
  transparent in the sales process as you investigated numerous available models.
  We provided all the information available prior to your purchase. This was a
  used tractor where some wear and tear is to be expected.  We see no justification
  for a refund based on the terms of the sale.

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* *******
  
  What they said is not true whatsoever. They did not disclose that the machine had 2 bad seals nor did they disclose that the brakes were frozen up.
  For brakes to be frozen up on a three-year-old machine that only had 1200 hours on it is because the machine was in flood water.
  I have a 2009 tractor with 3600 hours and the brakes are flawless because it has never been in water.
  Again, the reason the bake breaks for frozen was because this machine was in a flood.  This is a major lack of transparency on th sellers Part.
  if they would have disclosed that  this machine had been in wate, r I would not have purchased it.
  that is the reason the brakes and the seals needed to be replaced.
  The mechanic, when he replaced the front right seal,  measured a quart of water that came out of the left front axle.
  They are not being honest.
  I'm not asking for reimbursement for anything.
  I want to return the machine and get the $56,000 wired back to my account.
  The seller intentionally attempted to defraud.
  When I had told the seller I wanted to terminate the transaction before the tractor had even been moved they went off the radar for 4 days.
  They did not respond because they knew that this tractor was not a good machine.
  if it is such a mechanically sound good machine as they are claiming,
  they will have no problem whatsoever selling it to another customer.
  I however, am not that customer.
  I have a working functioning farm and I need dependable machinery to feed cattle daily throughout the winter.
  This machine has been in a flood it has been in water and obviously is not mechanically sound.
  Please provide the address to which this machine will be delivered.
  The seller has another tractor that has NOT ever been in water **** ****** ********** with 894 hours serial # ***** that would settle the matter.
  Thank you
  Regards,
  
  
  
  ******* *******