Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Avon Pet Lodge has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe Avon Pet Lodge

    Pet Day Care

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1101 Jaycox Rd., Avon, OH 44011
    BBB File Opened:
    5/27/2009
    Business Management
    • Mr. Stephen Close, Owner
    Contact Information

    Customer Contact

    • Mr. Stephen Close, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I took my dog to the Avon Pet Lodge from Thursday, September 21- Tuesday, September 26th. I do believe that my dog was neglected and mistreated during his time there. -The owner did not give my dog his medications -I believe he sat in his own urine and feces the entire time. He now has a bladder infection from it which is caused by feces getting into his genital. -He came back discolored and covered in filth (when we got home I bathed him and the water was brown/grey) -He is skinnier, looks like he lost a few lbs. -He peed for 45 seconds straight the second he got outside so was probably never taken outside to the bathroom -He was extremely thirsty when we got home I recently took my dog there and I do believe he was neglected and got a bladder infection from it. The owner told me my dog didn't eat which is IMPOSSIBLE (there is NO way my dog didn't eat, he is the most food motivated animal on this planet.) The owner told me he bathed him in the morning at 8 AM. When I got there at 11 AM to pick him up, it took him forever to bring him out. When he did he claimed my dog pooped and peed all over himself (which he NEVER does) and he had to bathe him again. My dog smelled absolutely horrible. Then the second he got outside he peed for 45 seconds straight. Then the second he got home, he drank 3 ENTIRE bowls of water. He also looks skinnier and his bones are popping out more. We get home and he PEES in the house which he has never done and also is now showing signs of a bladder infection. He also is a white dog who looks discolored under his mouth and on his legs. I did bathe him when I got home and the water turned GREY so he was covered in filth. I do believe my dog was not fed, he didn't give him his medication (pills are all in there,) wasn't taken outside to go potty, and never had his "bath" that I paid for. We aren't allowed inside to see where the dogs are staying (red flag) and the owner talks in circles nervously for 20-30 mins while you are there.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna B

    1 star

    06/14/2022

    My dogs were there for six days. We were told we couldn’t go in the back because of Covid restrictions because he “wouldn’t be able to work without a mask back there”. Which I think is complete bs because we go into stores without masks and I take my dog to the groomer without a mask and I can see them working on my dogs without a mask. I think that was an excuse to not be able to see how bad the conditions were back there. My dogs stunk when they came back I had to give them baths and like all the others they didn’t get anything to eat most of my food was returned if not all. My dogs drank like they have never drank in their life which made me believe that they didn’t have any or little water either. Luckily I am moving out of state but I will never ever board them again there . If you love your dogs do not send them there.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.