Business ProfileforJoyce Buick GMC

As I test drove my 2019 GMC(18.600miles), the salesman RICK S*****, stated prior to delivery the truck would need new brakes as the brake system didn’t qualify to pass the 172-pt inspection for certified preowned certification. As a result, I picked up the vehicle at a later date. After taking delivery, I noticed the dealership failed to reset the brake life info. screen. I contacted Rick, he said since I had put 6000 miles on the truck it was too late to reset the pads to new as the brake pads were no longer new and it would throw off the readings. At 53k mi. I get a message on the dash that brakes need to be serviced. I take the vehicle in for service, explain the brakes were replaced at the dealership 35,000 mikes ago as advised by the dealership but the dash info wasn’t reset. I requested they check and verify remaining pad life as this reading may not be correct. I was called back into service explaining there was NO way these brake pads were ever changed. I was advised the condition of the rotors was disturbing and they suggested I reach out to the dealership as something is obviously wrong, I did. The dealership service center confirmed they ordered the brake pads for install but never installed them. I contacted salesman. He stated “I’m no sure why the work was not done” he had no explanation and didn’t comment as to why when I called after picking up the vehicle he advised me not to reset the brake pad life information, instead of telling me the brakes were not actually changed. He didn’t deny telling me the work would need to be done to qualify for the pre-certified program either. Instead, he forwarded the matter to their GM, Jim judge. Who stated he can do nothing, since I drove the vehicle 35k miles. He now represents the brakes passed the 172 inspection. He disregarded the fact his dealership ordered the parts to install and advised me they would be new upon pick up. Buyer beware when dealerships are this dishonest!