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Business Profile

Family Entertainment

Main Event

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a summer fun pass for my nephews birthday. He went to this location on 6/7 and nobody knew what this pass even was even though it’s posted all over the website. The front desk lady was very rude about it and told him that nothing was included except bowling which isn’t true. I paid for the premium pass which should include all you can play attractions. Then this woman told him he was too small for all attractions and when asked what he could do she stated “he can play pool” he can’t even reach a pool table let alone play pool. Another issue is that my sister purchased an arcade card for him and more than 50% of the games do not work, she drove over 30 minutes to be greeted with rudeness and a terrible time. The only thing that stated a height requirement was gravity ropes and she was already aware of this. The woman even stated he couldn’t play mini golf at 44 inches tall so what was the point. My brother mentioned to the woman that a laser tag place was in Middleburg that he has went to many times and her response was “he should probably go there” I have reached out to the company and they are refusing to refund me and I will never return due to the way my family was treated. There is multiple bad reviews about this company and I believe them wholeheartedly I understand if I was in the wrong or missed details but the way my family was treated was disgusting.

    Business Response

    Date: 06/21/2025

    I tried to contact the guest directly and have issued desire refund for the purchase today.  They will see the refund in 3-5 business days

    Customer Answer

    Date: 06/23/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 



    Regards,



    ******** ******




Main Event is NOT a BBB Accredited Business.

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