Business ProfileforSERVPRO of Southern Trumbull County

This is the WORST company out there! They tell continuous lies and management and owners are aware of all lies and condone this behavior and this is how they run a business. I would stay way clear of this completely they took 8 months to do a job that should have taken a month to do. The owner Katie Dobson is a joke and tell lies and lets the employees lie and does noting about it. The quality of work is that of a high school kid. The should not even be in business. The whole operation is disgusting and not trustworthy AT ALL! STAY CLEAR of them and they had to bring in new management because they are so bad and the new management is just as bad his name is Corey and lies just like the rest of them. Sad they take advantage of customers they have had unfortunate circumstances happen in their life and Servpro should be ashamed of themselves and the owner should have this business closed under her awful name! Katie Dobson !

Dear *******,
I'm genuinely sorry to hear about your negative experience. We have addressed each point you've raised to ensure your understanding of the process and to confirm our understanding of your needs.
I want to assure you that integrity and professionalism are at the core of everything we do. Our team undergoes rigorous training and certification to ensure that every job is performed with the highest standards of workmanship. We take great pride in our work and are committed to treating each project with the utmost care and respect.
It is deeply troubling to hear that you felt our management and job skills fell short of expectations. We continuously strive to improve our processes and provide the best service possible. Our records show your concerns throughout the restoration process. We noted where you stated we fell short and were happy to provide additional services at no additional cost to you to make things right.
We know that the calamity and destruction a fire can cause is frustrating, daunting and stressful due to this we provide an ample window to pay for services rendered all while working with your insurance provider.
We are more than happy to go through your file and walk through the job with you. We have an itemized list of your requests and photographic confirmation that we addressed every concern. We understand that the billing process can be frustrating while centering on obtaining a normal routine in the aftermath of a fire. Due to this weve allowed more time to remit payment. Unfortunately, this window isnt infinite and there was a deadline to settle your open invoice.
Please contact me directly at ************ so we can work towards a resolution.
We are grateful for the opportunity to serve you and look forward to a quick resolution.
Sincerely,
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