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Business Profile

Garbage Removal

C & C Disposal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a contract with C & C disposal. We paid for a term of 1 year. C & C has failed to adhere to the terms of their contract. They failed to collect trash 03/09/23 and again 03/16/23. They do not answer the phone and their voice mail is full. We seek a full refund as they have failed to provide the contracted service promised. We will be signing a contract with a working trash collection company as soon as we are refunded. By leaving residential trash uncollected they are responsible for a health hazard to the community.

    Business Response

    Date: 03/23/2023

    On March 18, 2023 I sent the customer a full refund for service not rendered along with a letter.  We were there to pick up his trash on Friday, March 17, 2023.  However, his trash was not out.  The letter I sent to the customer apologized for the inconvenience we caused them.  Explained in the past 2 month our business got hit with COVID, an unexpected death, plus our teenage son who works for C&C Disposal was diagnosed with Leukemia.  

    We only failed to provide service for this customer one week.  We did credit his account.  

    As far as the office and not answering the phone.  We always answer our phone.  If we are on the phone the other line will just ring.  If someone is leaving a message and other line will just ring.  If we are running a credit card payment the other line will just ring.  

    We are trying to hire for the open positions with no luck.  We did hire one person who did not show up the day he was suppose to start.  At this time our employees are working long hours and doing the best they can.  

     

     

    Customer Answer

    Date: 03/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******


C & C Disposal, LLC is NOT a BBB Accredited Business.

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