Business ProfileforN.T Concrete Co

On 04/10/2023, I hired N.T. Concrete to pour a concrete patio with a proper slope to ensure water drainage away from my home. Unfortunately, the work performed by their team was far from satisfactory. The concrete patio slope was not constructed correctly, and water consistently pools on the surface instead of draining away as intended. This not only poses a significant inconvenience but also has the potential to cause structural damage to my home over time. Furthermore, the patio was poured even with the foundation sill plate and window wells. This design flaw has led to window well flooding during rain, causing potential property damage and creating a safety hazard when freezing. Following the completion of the project, I promptly contacted N.T. Concrete to report the issue and request that they remedy the situation. To my dismay, they initially refused to acknowledge the error in their work and instead claimed that the patio slope met industry standards. Despite providing evidence of the improper slope, they persisted in denying responsibility for the subpar work. After discussions with an independent expert, it was undeniable that the patio slope was indeed incorrect and the design posed significant problems. At that point, I hoped that N.T. Concrete would remove the existing concrete patio and reconstruct it with the appropriate slope to prevent further issues. N.T. Concrete was adamant about not removing the patio. Instead of offering a professional resolution, they proposed a mere refund of $500, which is not an adequate compensation for the faulty work they delivered. I would like a full refund of the purchase amount. This will afford me a professional to remove the patio and construct a surface built to a higher standard.