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Business Profile

Sandwiches

Jersey Mike's Subs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a club sub, chicken Philly no white Amercian cheese but substitute provolone, and two drinks to go. What we received was a club sub with no bacon, Mike's famous beef Philly, and two drinks. When I returned the beef Philly, female employee the prepared the food was rude and obnoxious becoming belligerent after manager threw the sandwich in the trash. Manager was not able to control this female. Manager did not offer to properly remake the sandwich, offer a refund, nor exchange the sandwich for a lesser value sandwich upon request. Manager had no clue how to handle this situation.

    Customer Answer

    Date: 09/22/2025

    see attachment, business did not offer nor provide receipt for purchase, bank statement is sufficient for proof of purchase.

    Business Response

    Date: 10/21/2025

    This customer received exactly what he ordered and how he wanted it. He came back into the store with his Chicken Philly sub and was belligerent with the staff that it wasn't real chicken and slammed his sub down on the glass sneeze guard. He then proceeded to argue & cuss at the staff and then get into it with a customer in line who stated that he shouldn't treat the employees who were very nice to him and made his sub correctly that way. We consider this matter closed as he got what was ordered and his disrespect for our employees was completely unacceptable. Thanks.

    Customer Answer

    Date: 10/21/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    The response from the business is far from the truth, video will show the staff employee (female) was belligerent and management condoned her actions. Corporate reached out to the owner to him owner contact me; however,  owner failed to do so. Obviously owner condones and trains employees to behave inappropriately. as stated and advertised on company website, I received beef and American cheese. Not what I ordered. Obviously this business is struggling for money since no refund was offered. This complaint is a reason why there is a struggle. 



    Regards,



    **** ****

Jersey Mike's Subs is NOT a BBB Accredited Business.

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