Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  In response to their claims of being “all over the road”: First of all, they contacted ME offering a discounted price on the alleged account; they  claimed that I never asked for a validation of the debt yet also stated I asked for information regarding the accounts- this is inherently contradictory and confirms my initial statement that I requested information and they refused. 
  

  Next, I would like to re-address the fact that I have confirmed that I do not currently and have not ever owed any debt to any provider that has sold said debt to this company. This debt being reported on my credit is a violation of the Fair Credit Reporting Act and needs to be removed immediately. 

  Lastly, openly posting information regarding providers on an alleged medical collection is a HIPPA violation- which I guess we can add to the laundry list of blatant violations that they have committed. 
  
  
  
  Regards,
  
  
  
  **** *******

  Business Response

  Date: 06/10/2025

  Mr. ******* currently has two debts placed with Fidelity, ******* ******** *** **** ******** Based Physicians from two separate dates of service. He has had three conversations with our office so far and has been all over the road with his requests, first he wanted a list of debts then he wanted a settlement discount and then he claims the debts do not exist. He never asked for validation of the debts but that is what will be provided to him now so that he can stop making false claims to the BBB. Itemized statements will be requested from both medical providers and will be sent to ******* when Fidelity has received them.

  Business Response

  Date: 06/25/2025

  We haven't even received the itemized statements (validation) from the medical providers yet, they will be mailed out as soon as we get them. Fidelity did not buy the debts, no idea where ******* is coming up with that one. The Hippa violation accusation is flawed as well. ********* position is that he does not owe any medical debts placed with Fidelity, proof of the debts will be mailed out as soon as we receive them and he can then decide if he wants to reject the proof.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  At this time Fidelity has admitted that they are unable to validate this debt, as I have previously stated. Per FCRA regulations this needs to be removed from my credit report immediately. They have no grounds whatsoever to continue damaging my credit, what they are doing is illegal. I expect to see that the collection has been deleted from my report within 5 business days, otherwise I will have to pursue further legal action. 
  
  
  
  Regards,
  
  
  
  **** *******

  Business Response

  Date: 07/03/2025

  We have received the itemized statement from one of ********* two medical providers, the other should be received soon and will be sent to him. Can someone tell him that filing a BBB complaint every week doesn't speed up the process and he doesn't get to make up the rules as he goes. 

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S Code $1681b- Permissible Purpuses of
  Consumer Reports, any information reported on my
  consumer report requires explicit written consent.At no time
  did i provide such consent , and reporting this information
  without my authorization is a clear act of fraud.Under 15 U.S.
  Code $1681a(2)(B)- Exclusions from a Consumer Report, any
  credit transaction that involves the use of a Social Security
  card is required to be excluded from a consumer credit
  report. This account violates that provision and should
  not be reported.

  Business Response

  Date: 05/13/2025

  ******* ******* was provided with validation of her debt months ago and this is now the second time she has gone to BBB. Hopefully BBB has some sort of cap they can put on people to eliminate fraudulent complaints.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  FIDELITY PROPERTIES IN (Original Creditor: ********* ***** *********** * ******** - $274.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 04/10/2025

  Validation was mailed on 1-17-25 and successfully delivered. The itemized statements detail services rendered to her daughter ******* ** ********* ************ *********** they also provided specifics regarding all payments, adjustments and of course remaining balance. The statements Fidelity provided came from the original medical provider and they are what we are required by law to send when debts are disputed. The fact that ******* is somehow not satisfied with that is unfortunate. She is more than welcome to contact Fidelity where she can be provided with the options to resolve the debt, that will remedy the problem of it remaining on her credit report as a bad debt.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** *******

  ived was an aggressive man on the line who was trying to guilt me into paying this medical debt.

  Business Response

  Date: 02/19/2025

  Anyone that reads this complaint will understand what Fidelity has to deal with. Here we have a gainfully employed twenty five year old adult that filed a BBB complaint because he called a collection agency to demand he not be called anymore for a debt he has owed for close to a year after receiving medical services and he is somehow appalled he was again encouraged to pay his bill like the majority of society does. "This" debt will be marked cease and desist per your request, keep in mind that doesn't make it disappear, it remains due and owing.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt with Fidelity Properties is unknown to me. I have never signed a contract with this company and when asked they did not provide me with the contract.

  Business Response

  Date: 01/21/2025

  The debt placed with Fidelity Collections is for services ******** received from a hospital, you do not sign contracts to get treated at a hospital. ******** has never contacted Fidelity in any way, shape, or form, to request a single thing, that is a blatant lie. ******** is more than welcome to contact our office to request validation of the debt, it will cost absolutely nothing to call our toll free number of ************** during normal business hours of 8am to 5pm Mon thru Fri. The debt will be flagged as disputed for credit reporting purposes in the meantime.

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my credit report, I see a $25,000 collection and I have no information as to what it is.

  Business Response

  Date: 05/16/2024

  The $25k listed on her credit stems from a four year span of unpaid medical services to which ******* has never responded to requests to resolve. She has had multiple mailing addresses and return mail and has hung up on attempts to reach her by phone. The bigger question is why would someone file a BBB complaint instead of simply picking up the phone and calling Fidelity to inquire about the origination of the debts? She clearly had no difficulty finding Fidelity in order to file a complaint but chose not to call the toll free number listed everywhere. We are also in Alliance Ohio, the same city that she received her $25k worth of medical services. The number is 1-800-860-9701, we suggest she call it so that she can be provided with the options to resolve the debts.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Fidelity collection has not validated this debt.   I have asked numerous times.  They have told me they would send it at times and other times they flat out said no and to verify through the debtor.  Either way, they have not sent me the information needed to validate the debt.  I contacted the FTC finally after they promised to send it to me again and never did.  I’m done with their lies and antics.  I’m sure this is a regular occurrence with them as I have read numerous complaints filed on the FTC about them.  I do not trust them and will not be satisfied with any closure until they remove the reports or supply me with the full information I need to clear up this matter.  I have tried to verify through the hospital and insurance, and both were not able to supply me with amounts and or dates that I was verbally given by fidelity.  Fidelity wants me to pay a debt that the debtor cannot validate!]
  
  
  
  Regards,
  
  
  
  **** *******

  Business Response

  Date: 04/19/2024

  We are already in the process of obtaining an itemized statement from ******* ******** ******** since Thad had already filed a complain last Friday with the ******** ********* ********** ******* Generally providing statements is not a big deal but in the case of **** he was well aware of the services as we have talked to him several times since the debt was incurred in 2018 and he never once questioned the validity of the debt. He always refused to make any effort to pay his debt claiming he had no money. I wish we could say he is the first person to play such games and to now pretend he doesn't know what the debt is from but unfortunately it is a rather common tactic. He will receive his itemized statement in a few days and then he can contact us to resolve the outstanding debt.

  Business Response

  Date: 04/24/2024

  Am itemized statement (validation) was mailed to Thad on April 22, 2024, that was less than 48 hours ago. It gives a complete breakdown of the services rendered to **** on 6-18-18 at ******* ******** ******** including all the medical descriptions and the payments/adjustments made by his insurance at that time, ****** *********** 

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  "As shown in the provided screenshot, I paid the debt of $346.05 on June 28, 2023 for the procedure performed on 2/23/2023. When making the payment, I clearly designated it for the 2/23/2023 procedure. However, ******** ******** incorrectly applied the payment to a procedure on 2/20/2023.
  

  While I understand mistakes can happen, I respectfully assert that I have fulfilled my financial obligation for the 2/23/2023 procedure, and the misallocation of funds by the accounting department is not my responsibility. I kindly request that the hospital rectifies this error and updates their records to reflect my payment for the correct procedure."

  
  
  Regards,
  
  
  
  ***** ****

  Business Response

  Date: 03/28/2024

  Fidelity was already in receipt of the HSA payment received by fax earlier today. We are in the process of requesting an itemized statement from the medical provider to try and determine the discrepancy.

  Something clearly does not add up since the HSA payment was done on June 7, 2023 and ******** ******** ******** did not place the debt for collections until March 1, 2024, I'm confident everyone involved can do the math.

  We encounter these issues frequently and the result is usually a case of their payment being applied to other debts not placed for collection. That was explained to *** **** when we spoke to him yesterday but of course he just can't fathom that such a thing could and does occur and instead jumped on the internet to file a BBB complaint before giving anyone so much as a single day to investigate the problem.

  No one is harassing anyone, Fidelity did not even place one call to them regarding the debt, he called us upon receiving the one and only notice sent out regarding the debt placed with Fidelity from the Hospital. If a mistake was made by the Hospital it will be corrected, if the debt is indeed owed we will gladly pass along to him where his payment was posted last June.

  Business Response

  Date: 04/17/2024

  The bottom line is this, *** **** made false statements and accusations against Fidelity National Collections in his BBB complaint. He was quickly proven wrong when documentation was mailed to his residence. Fidelity has zero control over how the hospital posts payments sent to them, never have and never will. *** **** needs to retract his complaint against Fidelity and take his issues up with the folks that post the payments. Quite frankly its a silly argument anyway, even if they were to move X amount from one spot to another he is still going to owe the exact same amount.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:

  
  I have reviewed the response from Fidelity National Collections regarding complaint ID 2******* and have determined that the proposed action would not resolve my complaint.
  

  I disagree with Fidelity's accusation that I made false statements. The documentation I provided clearly shows that I had paid the bill in question, and their claim of having "proven me wrong" is unsupported by facts.
  While Fidelity may not control how the hospital posts payments, it is their responsibility to ensure their collection practices are based on accurate information. Their failure to recognize that the bill was paid before initiating collection efforts indicates a flawed process.
  

  The dismissive and unprofessional tone in their response, particularly in referring to my complaint as a "silly argument," is inappropriate and unacceptable. A professional organization should address customer concerns with respect, regardless of their perception of the complaint's validity.
  

  I maintain that Fidelity owes me an apology for attempting to collect a paid bill and for their unprofessional conduct in handling my complaint. I have provided sufficient evidence to support my claim and will not retract my statement.
  
  I urge the BBB to carefully consider the evidence presented and hold Fidelity accountable for their actions. Calling a legitimate complaint "silly" and resorting to defensive tactics when proven wrong is unprofessional and indicative of a lack of respect for their customers.
  

  Sincerely,
  

  ***** ****

  Business Response

  Date: 04/24/2024

  The bill placed at Fidelity is not paid. Validation of the debt was provided. You are not a "customer", we are not looking for repeat business from you. There is no point in continuing this unproductive back and forth. The debt will be here should you decide to resolve it.

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I paid the hospital directly on 4/9/2024 for the amount of $346.05.  The bill is paid.  Stop harassing me.  Yes, I am a customer and yes your company has been extremely unprofessional. I sent an additional payment to the hospital on 4/9/2024 so don't act like it's not paid.  My debt was always to the hospital and never toward Fidelity.  It's not my fault you tried to collect a debt that was already paid but the hospital placed it on a different bill and then instead of being professional, call me "silly" and say I go "straight to the internet" for a legitimate concern. 
  
  
  
  Regards,
  
  
  ***** ****