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Business Profile

Auto Body Repair and Painting

Arnold's Collision Service & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arnold's Collision & Service Center Claimed to be affiliated with ***** ****. We later found out that they were not. We were paid by our insurance $2000+ to have the needed work (from the recent storm) completed.
    To our surprise they did a horrible job on all areas. There was still asphault shingles tar stuck on our car. Areas were barely touched. Some were simply buffed and touched up with a bone white color that doesnt even match when we were told they would be feathered out and painted. 2 other area shops confirmed for us that the work was not completed properly or at all. We requested money back minus the single panel that was confirmed to be painted and the owner refused. We do not trust them to work on anything. Please be careful. Its a shame companies do things like this. All we want is our car to be fixed. Now we are out of pocket for a fix that was already paid. Sad.

    Business Response

    Date: 05/19/2023

    BBB

    This is very unfortunate and un needed I was very nice to both of them.  We strive to do good honest work.  I offered to provide a rental car and address any concerns they had.  They never showed up.  I asked for a copy of insurance estimate but never seen one.  At the end of repair she did tell me how much the check was so I only charged that amount and they didn't pay there deductible.  We also buffed both sides of car due to yellowing of there paint so ours would match and we brush touched other chips and scratches.  I did advise them to call ins co. or take to shop of there choice and I would pay to fix anything we did that wasn't rite but they think they should have a full refund.  I am still willing to work with them to resolve this just not a full refund and I will need to see the insurance estimate.

    Customer Answer

    Date: 05/19/2023

    Their responses are more than reasonable and not initially what was discussed at all.

    This is the first we have ever been offered the opportunity to get an estiamte elsewhere and they would pay to make it right.

    How does the company need the estimate to proceed?

    All we want is the problems fixed and we do not trust this company to make those fixes considering.




    Regards,



    **** ********

Arnold's Collision Service & Sales is NOT a BBB Accredited Business.

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