ComplaintsforSummit Wildlife Control

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Can't believe the way this owner, ****, would treat a customer. I hired him to help catch raccoons out of my attic and I paid him $470 up front. Long story short, they removed the traps 2 weeks ago and raccoons are back in my attic. After many attempts at texting and getting ahold of the owner, he finally called me back when I told him I would have to file a complaint. The text messages that **** is stating he received from me, I was fully unaware he ever received them since he did not respond or call me back. At that time, to the best of my knowledge he did not receive them. When **** called me on Sunday night 5/7 around 6pm he decided to yell, laugh and not even attempt to solve the problem. I simply needed advice/help on keeping the raccoons out of my attic. My intention was to have a call with him to express my need to some help or advice. The reaction I received from **** was the farthest thing from helpful. It was more attack/argumentative. Never once did he offer to assist with the ongoing problem. It was all accusatory on his end. Please Do NOT use this company. There are many other services out there that will treat you like a valued customer and help when you need it most.

  Business response

  05/08/2023

  The customer signed a service agreement for the removal of raccoons and exclusion work (sealing entrances where ******** entered his home).  Pricing was discussed and provided in writing.  Customer signed service agreement understanding pricing.  Once the raccoons were removed, customer wanted exclusion work performed at no cost because he felt he had "already paid a lot of money."  The customer was told we could not perform the work at no charge, and at that time he instructed us to "hold off" and not perform the exclusion work.  Customer was informed that entrances needed to be sealed ASAP to prevent new raccoons from entering home.

  After approximately a week, customer calls on a Sunday evening (while our office was closed) and informs ** via voicemail that new raccoons are in home.  Customer sent a text message shortly after to my cell phone demanding an immediate response or he'd "file a complaint".  Confused, I called customer.  When I tried to explain that he had instructed ** NOT to perform the work, customer became very disrespectful and tried to intimidate/bully his way into having work done for free.  We declined.

  Customer is upset that his decision to NOT have ** seal the entrances has invited new raccoons into his home.  He expected ** to provide new services free of change, which we declined to do.  Customer has left a negative ****** review and BBB complaint misstating what occurred, and leaving out the important fact that this all occurred because he made the decision to not have us do the work.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩