Complaints
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a used 2022 Ram 1500 From them on 5/4/2025 and while speaking to the sales person I was under the impression I would have the remaining manufacturers warranty on the vehicle. What i have since found out is that since this company buys the vehicles from canada it completely voids any warranty or after market warranty you can buy for mopar to cover the vehicle. I called on 5/5/25 asking if I could take my leased vehicle back and they take this vehicle back due to feeling like I was uninformed about the effects of it being sold new in canada. They refused to take the exchange back even after offering to let them keep my deposit before everything was settled to the banks. I would like to exchange for my old vehicle back and give them this back.
Business Response
Date: 05/23/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. The NCMA Finance team offered the customer a warranty at the time of the sale due to this being a vehicle from Canada. Unfortunately, the customer did not accept the warranty offers, even though he was made aware that the vehicle came with no factory warranty from Canada.
Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
Best Regards,
North Coast Mitsubishi Customer Service DepartmentInitial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a vehicle a month ago. I’ve called multiple times to obtain any and all paperwork for my vehicle recieving none. I need plates it’s been 30 days on the 25 go to get them can’t without a title when I called a 7th time for the paperwork I was told they’d email me a new tag and that they never obtained a title which was not stated when I purchased the vehicle . This is my only vehicle and I have a disabled child that goes 3 times a week to Akron for appointments I’m now paying 525 a month for a car idk how long I can drive to get my disabled child back and fourth and that I can’t get plates for also still NO PAPERWORK was sent I was told I’d get a call by today to see what would happen with the title and to receive another temp tag … I need help getting what I need for the sake of my children and my job.Business Response
Date: 05/01/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. The deal on the vehicle was processed on April 22,2025. The customer should have a 45-day tag on their vehicle.
Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
Best Regards,
North Coast Mitsubishi Customer Service DepartmentInitial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out to cancel and recieve three separate add ons to my car sale that the dealer is avoiding responding to. Two have been resolved directly through the company. The third is a GAP policy that allows for termination of agreement without trouble, just requires notification to the dealership. This dealership has avoided communicating after saying these are not cancellable which is incorrect.
First page of the Gap policy shows it may be cancelled. Is attached here.
Looking for the dealer to respond - otherwise I will be taking them to court.Business Response
Date: 04/18/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
We appreciate your patience as we work to resolve this matter. Unfortunately, NCMA has no records for a request of cancellation for this customer's gap warranty. A Gap Cancellation form has been sent to the customer.
Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
Best Regards,
North Coast Mitsubishi
Customer Service DepartmentInitial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle on 11/19/2024. When purchasing I was sold a service warranty and gap insurance. I wasnt given a copy of either policy and took multiple months of reaching out to finally obtain the policy. Once I did I was made aware that commercial use voids the service contract. I reached out to initiate a refund and was told they cant refund them. If I hadnt gotten the service warranty I wouldnt have gotten the gap due to the truck being a net positive after sale. Im seeking both of these policies be cancelled and refunded to me and the dealer has made it difficult to contact anyone to settle this issue.Business Response
Date: 03/14/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. Please see the customers updated contract that added commercial coverage to the customer’s vehicle.
Should the customer have any additional questions or concerns, please contact our Customer Service department at *************Best Regards,
North Coast Mitsubishi
Customer Service DepartmentCustomer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vehicle in July of 2023, and was also sold an extended warranty on the vehicle, and later found out from a different dealerships service department that my vehicle still had an existing manufacturer warranty on my vehicle that was good until 2025. So not only did I pay for something I did not require, but I also did not get the service for my vehicle that I was supposed to.Business Response
Date: 03/12/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. Unfortunately, the manufacturer warranty on the vehicle was expired as seen on the attached screen capture.
Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.Best Regards,
North Coast Mitsubishi
Customer Service DepartmentInitial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car from this dealership, and I gave the car dealership my telephone number and my email address. The finance company name of LGM, which is exclusive to this dealership, texted me and told me that I needed to make a payment or at least contact them or they would cancel my loan. I talked to a representative and told them I can pay on 11/28/24 and I thought we were both in agreement and when I called to make the payment I was told my loan was canceled. My wife went back up to the dealership on 12/02/24, and she was told they tried to call me as well but could not reach me. She checked the phone bill and stated there were no missed calls from them. The finance manager insinuated she was lying and printed off paperwork to show that they had my number and email. The paper had my telephone number wrong, and the email address was ******************** The company told my wife to bring the car back up there so they could try to get me into another loan. This is not ok. They had my wrong information. This is a breach of contract. I was treated unfairly, and I feel as though I am being discriminated against because I am a foreigner. I would like my 1000 down payment back if the loan is truly canceled and I do not want a repossession on my credit report. The loan needs to just say closed.Business Response
Date: 12/11/2024
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
We appreciate your patience as we work to resolve this matter. The General Manager, ****** *******, has been in contact with the customer and has since visited the store so we could try to resolve this issue. The customer stated they would return later that night to sign paperwork and never returned. Now, the customer will not return calls.
Unfortunately, the customer knew when their payment due date was scheduled, and they failed to meet the requirements. A bank is not required to reach out to customers if payments are received. A recovery unit will continue being issued on this vehicle until the customer gets in touch with our dealership.Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
Best Regards,
North Coast Mitsubishi
Customer Service DepartmentCustomer Answer
Date: 12/21/2024
The car dealership did resolve this matter to my satisfaction.Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I filled out a pre-approval application for a GX 460 2018 at North Coast Mitsubishi of Akron Dealership. With my Auntie who was going to be the co-signer for me because I collect SSI. Raman said, her credit score was at 484 and the loan would not be approved, and how I needed another co-signer. I told them, I understood and said goodbye and left. After I left I was notified there were 8 more hard inquiries pulled from my credit unauthorized. I never authorized them pull the hard inquiries after I left. That was done maliciously, and Raman brought my credit score down so fast, after I worked so hard to bring that score up. Its unfair and very disrespectful of them to do such a thing, when I never ever agreed to it.Business Response
Date: 12/06/2024
Hello,
North Coast Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
We are currently researching the customers complaint and are working diligently towards a resolution; we require additional time to conduct a thorough investigation in order to provide a comprehensive response that meets both our commitment to customer satisfaction and the high standards set by the Better Business Bureau. We believe that by requesting this extension, we can provide a more detailed and well-considered response that will address all aspects of the complaint comprehensively. Therefore, we kindly request that you grant us an extension of ten additional business days, allowing us until 12/14/2024 to submit our response to the customer's complaint.
Thank you for your attention to this matter, and we look forward to working collaboratively with the Better Business Bureau to address and resolve this complaint effectively.Business Response
Date: 12/16/2024
Hello,
North Coast Mitsubishi-Akron (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. The customer's credit wasn't run until the customer returned to the dealership with their trade in. The customer's score was in the low 700's, and the customers co-signer had the lower score of 484. The applications were sent to multiple lenders without any luck of being able to get the customer approved with or without the co-applicant.
Unfortunately, **** could not get an approval while the customer was still at the dealership and did not continue to send to lenders after the customer left. The customer will get an Adverse Action Notice from each lender explaining why they were declined.Should the customer have any additional questions or concerns, please contact our *************************** at ************.
Best Regards,
North Coast Mitsubishi-Akron **************** DepartmentInitial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business has been constantly misleading since the beginning of the car buying process. Firstly a purchased a warranty that was supposed to cover paint and dent repair. I specifically ask ****** if the warranty covered “paint chips, paint fading, scratches or dings” and he said it covers it. I figured out it actually didn’t so cancelled the warranty. I then figured out the warranty I bought through the dealership for $3,250 does not last as long as I was told. ****** said “you’ll have a 125,000 mile or 60 month warranty in addition to the manufacturers 50,000 warranty and it will go in effect after the 50k warranty expires. I was a bit confused so as for clarification, saying in verbatim, “So basically I’m covered bumper to bumper for 175,000 miles” and he said yes. I then had to cancel that warranty as they lied again. Finally, I wanted the 5 year registration on my old car to transfer to my new EV. Me, ***** and ****** talked and ***** volunteered to cover the transfer of those plates as the dealership will just incur the cost. ****** than ran the numbers and said it’s a lot considering it’s close to your birthday but if ***** said the business will incur it than we will. She now has told me they can’t only because it’s 5 year registration, that is not correct. Even **** there said via text that he was under the impression of the dealership transferring the plates as that was the conversation we had. I feel extremely mislead and lied to. They lie and then try to cover their tracks by saying they never said that and it’s just mess up in so many ways.Customer Answer
Date: 11/16/2024
***** is trying to say she discounted the car $500 and the warranty to $3250 because they were unable to transfer the plates. That simply is not true. I countered the price of $24,600 at $23,500 and she said let’s meet in the middle at $24,000, hence the $500 discount. She then discounted the warranty on her on accord, telling ****** to give him my discount. She discounted those before we ever mentioned the transferring of the plates, and even then they never checked while I was at the dealership if they could, they simply said the dealership would incur the cost and transfer the plates with the knowledge it was 5 year registration. Now they are going back on their word.Customer Answer
Date: 11/22/2024
Ok, so I’m being told that I can’t cancel a warranty I bought on 11/08/2024 but in the contract it clearly says I can if done within 30 days, I’ve sent the letter i was required to send to the dealership and even the warranty company saying I wanted to cancel and now ****** is saying I can’t cancel it. How is that even legal??Business Response
Date: 11/27/2024
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. General manager, ****** *******, has spoken with the customer. ****** and the customer have come to a mutual agreement that there will be an update of the warranty. The customer will be covered up to 175000 miles on his Tesla. NCMA will not be cancelling the warranty but updating the mileage on the contract. The customer did not want dent and ding protection but instead wanted paint protection. This was agreed upon to give the paint protection to the customer at no cost. The plate transfers are also complete for the customer.
Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
Best Regards,
North Coast Mitsubishi Customer Service DepartmentCustomer Answer
Date: 11/27/2024
So, I will try to make a long story short. When I bought the car, I was told and under the impression that I would be receiving a warranty that covers 60 months or 125k miles in addition to the already 50k mile warranty from the manufacturer. I even asked, “So basically I would be covered up to 175k miles” and they said yes. Turns out it does not, it would only cover to 125k. So they lied. I spoke to ****** about this, he said he offered the 175k but I declined, that is not true. I then spoke to ***** via phone and have it recorded and she said the 125k is the best out there and 175k doesn’t exist. So how did ****** offer me something that doesn’t exist? Because I was lied to and mislead, I simply wanted to cancel the warranty for a refund. It says within the contract “To cancel this Contract and request a refund, You must contact the Dealer in writing at the address shown above.” I did that. They then offered me $500 as a remedy for a $3,250 warranty. That is extremely immoral. Finally me and ****** talked, he said he would go to his executives to see if they would be willing to extend it to 175k and the said he could, he then offered me it but I told him I needed to think about it and I never agreed to it, I simply asked questions about it. I have the whole phone call recorded. Today on 11/27/2024, I still am wanting to simply cancel the warranty and be refunded. I even offered to take 62% of what I paid to end this situation. I now just want the warranty canceled and fully refunded. It says within the contract I can if done within 30 days, which I did. Lastly, they are trying to say they discounted the warranty to help me stay in budget. This is not true. ***** simply did that on her own without me saying anything because I was about to walk away from the deal. I have a a record call where she gave different reasoning for doing so. I even spoke to the warranty company, and they said for them to cancel it, the dealership would have to do it, and they are simply refusing to do it. It’s just not right to be mislead numerous times. Please help me resolve this.Customer Answer
Date: 11/27/2024
I can submit numerous phone calls and text messages of employees contradicting each other. Simply put, the contract says all I need to do is write a letter stating I would like to cancel and be refunded within 30 days. Which I did. Also there is a section stating that the warranty can be canceled under material misrepresentation. Where if anything of the warranty that was promised or represented, if it is a false statement from the start (when he said “175k miles or 60 months”, when in reality it was “125k miles or 60 months”), the contract can be canceled. I relied on that statement to make the purchase. If I knew it was only “125k miles or 60 months” I would’ve never bought. They represented the warranty at the very dealership that it would cover “175k or 60 months”. A few days later I found out this was not true and I wrote up and mailed my letter on 11/16/2024, stating I want it canceled and refunded. It wasn’t until November 25th that I spoke to the GM, mind you he was supposed to call me but I had to call him. Later that night he offered to reconcile by extended the warranty. I never agreed to do so, I said let me think about.(I have the phone call recorded). I still want it canceled and I expressed that as the contract was misrepresented from the start. I requested canceled and refunded before they ever tried to reconcile it. Contractually i can cancel and be refunded for the full amount(3250) and they will not let me. ***** discounted the warranty simply by her own accord. She even said over a recorded phone call she discounted for a different reason than what they are claiming. I truly just want to be done with this situation and move on. I don’t want a relationship with the dealership due to the misleading information I experienced throughout which is why I want it canceled and full refunded. Attached is also a section of ******* on material misrepresentation.Customer Answer
Date: 12/02/2024
I’ve never agreed to accepting the extension of the warranty. Literally at the end of the convo me and ****** had, I said I would have to think about it and I never signed a contract for it. I have that whole convo recorded and you can hear me say I need to think about it. I even asked ******, if I wanted to cancel the original contract what would you say and he said no. Even though the warranty company says it is cancellable. Even though it says in the contract I can cancel it within 30 days if I sent a letter to the dealership. I did everything I was supposed to do and they just will not cancel and refund me for the $3,250 I paid. I bought it on 11/08/2024. 30 days are up on 12/08/2024, just 6 days from now. I sent them a letter on 11/16/2024. I just want the warranty cancelled and refunded simply because I was mislead from the beginning about coverage of the warranty. This business is extremely misleading and unorganized. Please have the dealership cancel and refund the warranty. Contractually I can do so and they are literally choosing not to which is contractually wrong. I have overwhelming evidence and have kept everything to support my case. Please help me.Customer Answer
Date: 12/02/2024
I am rejecting this response because:
So, I will try to make a long story short. When I bought the car, I was told and under the impression that I would be receiving a warranty that covers 60 months or 125k miles in addition to the already 50k mile warranty from the manufacturer. I even asked, “So basically I would be covered up to 175k miles” and they said yes. Turns out it does not, it would only cover to 125k. So they lied. I spoke to ****** about this, he said he offered the 175k but I declined, that is not true. I then spoke to ***** via phone and have it recorded and she said the 125k is the best out there and 175k doesn’t exist. So how did ****** offer me something that doesn’t exist? Because I was lied to and mislead, I simply wanted to cancel the warranty for a refund. It says within the contract “To cancel this Contract and request a refund, You must contact the Dealer in writing at the address shown above.” I did that. They then offered me $500 as a remedy for a $3,250 warranty. That is extremely immoral. Finally me and ****** talked, he said he would go to his executives to see if they would be willing to extend it to 175k and the said he could, he then offered me it but I told him I needed to think about it. Today on 11/27/2024, I still am wanting to simply cancel the warranty and be refunded. I even offered to take 62% of what I paid to end this situation. I now just want the warranty canceled and fully refunded. It says within the contract I can if done within 30 days, which I did. Lastly, they are trying to say they discounted the warranty to help me stay in budget. This is not true. ***** simply did that on her own without me saying anything because I was about to walk away from the deal. I have a a record call where she gave different reasoning for doing so. I even spoke to the warranty company, and they said for them to cancel it, the dealership would have to do it, and they are simply refusing to do it. It’s just not right to be mislead numerous times. Please help me resolve this and get my money back for a service that was misrepresented. Thank you again.Business Response
Date: 12/05/2024
Hello,
North Coast Mitsubishi- Akron (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. NCMA has offered the customer their desired resolution asked for in the original complaint; however, the customer continues to reject it. NCMA discounted the vehicle to fit the warranty the customer wanted. NCMA has already agreed to resolve the customer’s issues and cannot offer any more for this resolution.
Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.Best Regards,
North Coast Mitsubishi- Akron
Customer Service Department...Customer Answer
Date: 12/05/2024
I am rejecting this response because:
They never offered the original solution I asked for. I asked in writing for the warranty to be canceled and refunded from the start. They are stating they cannot do anything more but it says within the contract I can cancel and be refunded. Also they never discounted the vehicle or the warranty for the reasons they are stating. One, ***** states in a recorded phone call she discounted it because they could not transfer the plate, she is wrong but stay with me. ****** then said on a recorded call that the warranty was discounted to help me stay within budget, again this is wrong, but how can they both say it was discounted for different reasons? The warranty/vehicle was ultimately discounted $500 solely by *****’s reaction to me just looking at the numbers on the screen. I didn’t say a word, but you could see hesitation on my face. She tried to “save” the deal by doing so. She literally blurted out to Nathan, “As a matter of fact give him my discount”, as I sat there quiet. From the beginning I requested the warranty to be canceled and refunded because they misrepresented what it covers. There is a clause in the contract that the warranty can be canceled due to material misrepresentation, an action they executed at the dealership. On a recorded call with the warranty company, a woman states the warranty can be canceled but the dealership has to give them the order. They are literally not refunding the warranty because they will possibly lose money on this whole deal. I never wanted it to go this way but they have exhausted me and have mislead me numerous times. They are unorganized and they contradict themselves on so many accords. I will again submit an email from the warranty contact where it says I can cancel and be refunded. I will also include an ******* section of material misrepresentation. I can submit phone calls with the company if able to do so. I hope BBB can not only help me, but help prevent this from happening again to any other unsuspecting buyers.
I’ve tried to explain this story as best as I can, but just as a PS that doesn’t get lost in the one incident above among numerous incidents:
When I first figured out the warranty did not cover what ****** assured me it did at the dealership, I texted ****** about it. He then gave me a call stating he offered me the warranty and I declined. Again this is wrong but stay with me. The next day on a recorded phone call ***** says “there is no warranty that covers up to 175,000miles, this is the best we have and the best out there”. So how can ****** say he offered me a warranty that doesn’t exist? That recorded phone call is when ***** said “we discounted the warranty $500 because we couldn’t transfer the plates”. The above timeline and events then ensue. Hope this is coherent and the BBB can help.Customer Answer
Date: 12/09/2024
Ok, so I understand BBB cannot assign responsibility, but would BBB not be able to have the business follow the contract? It states I can cancel it if I give written notice within 30 days and I did. They are choosing not to cancel even though it says I can. Beyond who is at fault, contractually I am allowed to cancel and be refunded.Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff LO Consumer states he purchased a vehicle from the business within the last year and took it in for repairs on the stop/start about 2 months ago. When he picked up the car there were other problems with it. He took the vehicle to ********** and they told him everything that was wrong with it. The hood cover was damaged and not locked back in the way it was supposed to be. He contacted the dealership and they told him when they were under the hood they noticed some other things wrong with the vehicle and would not be able to fix the stop/start. The consumer states that nothing else was wrong with the vehicle, he has only put around 1000 miles on the vehicle and it is a 2022. They told him they were not going to work on his car and he would need to take the vehicle to Jeep Dodge Ram because it may be something to do with a recall. The consumer took the vehicle to the Jeep Dodge Ram dealership but they did not want to work over someone else's work, they have had the car for 2 months. They told the consumer to take it back to the dealership but he did not want to do that after they told him they would not work on it.Business Response
Date: 11/12/2024
Hello,
North Coast Mitsubishi (NCM)appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. The vehicle is currently at the NCM dealership, and our service team is working diligently to repair the vehicle for the customer. The air box on the vehicle has been replaced and is now awaiting the replacement of a headlamp. Once these repairs have been done, *** will contact the customer to pick up the vehicle.
Should the customer have any additional questions or concerns, please contact our *************************** at ************.
Best Regards,
North Coast Mitsubishi **************** DepartmentCustomer Answer
Date: 11/19/2024
[[BBB transcription via phone call]]
Consumer has stated they have received the car back. They have since reached back out to the business regarding issues with the car and fix. They have left a message and are awaiting to hear back.
Business Response
Date: 12/04/2024
[[BBB transcription via phone call]]
Consumers repairs were completed and the vehicle was returned. Based on the business knowledge, the consumer went to another dealership regarding other issues/concerns, not North Coast Mitsubishi.
Customer Answer
Date: 12/09/2024
[[BBB transcription via email]]
I just need north coast to send the invoice over to Deacons Jeep Chrysler dodge and ram for the electrical issues associated with the issues that happened with the replacements of the parts that were misaligned from jump. The guy named *** at deacons told me it was because of the parts being changed Incorrectly on the car caused electrical damage. And only they can fix.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2017 Nissan Murano. Purchased 08/23/2024. Total value of vehicle was 11,759.00. We put a down payment of 3,500. And we financed remaining amount. They told us that there was a 30,000 mile 2 year service came with the vehicle. When we got all the paper work we noticed that the financing was 12,503$ 3,000$ over what we expected. They wouldn’t let us read anything we are first time car buyers. They charged us a 3,000$ up charge that we didn’t know about. 1,000$ document fee and a 2,000$ service contract that we though came with the vehicle when purchasing the vehicle. If we would have know we would have rejected it. So the price at the end was 15,009$ when they never said that price they told me it was 9003$ that I would owe financing now I owe 12,503$ instead. Note they were being very vague about what they said. I will never buy from them again.Business Response
Date: 09/30/2024
Hello,
North Coast Mitsubishi appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
We appreciate your patience as we work to resolve this matter. The customer came into the showroom on 9/16/24 and ******** ***, Service Manager, sent an email to get the customer's products cancelled. The customer stated that was all that was needed to get resolved. Therefore, we ask the BBB to also mark this issue as closed.
Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
Best Regards,
North Coast Mitsubishi
Customer Service DepartmentCustomer Answer
Date: 04/09/2025
[[BBB transcription via duplicate complaint]]
Problem:
We purchased a vehicle 2017 Nissan Murano on 08/23/24 we Didn’t want the 1,000$ gap coverage and the 2,000$ warranty but pressured us to get it. In the contract it says we can cancel the gap and warranty and any add ons within 30 days if purchased. We called them 8 times to be ignored I finally had to go up there and request a cancellation, we cancelled on 09/16/2024. He signed a paper and we signed the paper also. It’s now been 5 plus months with no refund. I’ve called plenty of times. This has been never ending there reply is always “we will look into it” they owe us 3,000$. This is very unprofessional and considered stealing. If this does not get solved we will go to a new station then court, but we don’t want to if we don’t have too.Business Response
Date: 04/25/2025
Hello,
North Coast Mitsubishi(NCMA)
appreciates the Better Business Bureau's communication in helping us resolve
any customer service issues. We regard customer service as the focal point of
our business and are committed to maintaining exemplary support and service for
our customers.
We appreciate your patience as
we work to resolve this matter. The NCMA Finance team has been in direct
contact with the customer to meet and amicable resolution. NCMA has requested a
full refund for the customer. Once this refund is received and approved the
funds will be sent to the bank.
Should the customer have any
additional questions or concerns, please contact our Customer Service
department at 330-439-5721.Best Regards,
North Coast MitsubishiCustomer Service Department
Customer Answer
Date: 04/28/2025
They claimed they reached out to us, they have not made any attempt to reach out to us, no emails, no phone calls nothing. We’ve been reaching out in the past but we always get pushed away, or they claim they are working on it and they would contact us but they never do.Customer Answer
Date: 05/12/2025
So far we got the 2,000$ Warranty Refund, Just waiting for the 1,000$ gap coverage. They did Reach out after I sent the last message. But still waiting patiently for the 1000$.Business Response
Date: 05/27/2025
Hello,
North Coast Mitsubishi (NCMA) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.We appreciate your patience as we work to resolve this matter. Finance Manager, Nathan Olesh has spoken with the customer on the phone. The customer stated they were satisfied and just wanted a phone call from someone with an explanation. Therefore, we ask the BBB to mark this complaint as closed.
Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
Best Regards,
North Coast Mitsubishi Customer Service Department
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