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Business Profile

Transmission

AJ's Transmissions, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck in middle of July because I was having an issue with my transmission. They replaced the Internet or wiring harness for the transmission control modular. I was told they wouldnt be messing with anything else month and a half later. I finally got the new transmission control modular I dropped it off, they reprogrammed the new TCM called me a couple weeks later said it was done. They told me that my truck was in engine reduced power mode. They didnt want to mess with my truck anymore so I paid the bill picked my truck up on August 1 of 2023 I was told that they werent gonna be messing with anything else on my truck. Once I got the truck home, I took it to the ***** dealership where I paid $400 for new fuel filter and diagnostics the engine power reduce mode was still on. Come to find out that they mess with my engine control modular. They flash that back to stock I was unable to drive my truck. I had to spend $425 to get my truck re-tuned because they flash my ECM when they told me they were not messing with anything else on the truck except for the **** Also, everything was working on my truck when I dropped it off besides the transmission not only did I have to pay to get my truck re-tuned but now Im going to have to take my truck back in because the four-wheel-drive system is not working.

    Business Response

    Date: 12/20/2023

    [BBB transcription via phone call]

     

    The business stated the vehicle was brought in already in that mode. The consumer made the business aware of this and also stated that they did not want the business to look into it. The consumer tried to do the work before coming to the business, which may have made his problem worse. The business did not hear from the consumer after returning the vehicle. Only the *** and wiring internal was completed by the business and the consumer brought in their own parts. The consumer is welcome to contact the business directly. It sounds like the *** had aftermarket tuning. 

    Customer Answer

    Date: 12/26/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

AJ's Transmissions, LLC is BBB Accredited.

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