Complaints

This profile includes complaints for CRPM (Carolyn Riley Property Management)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CRPM (Carolyn Riley Property Management) has 2 locations, listed below.

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  CRPM (Carolyn Riley Property Management)

  2747 Crawfis Blvd Ste 208 Akron, OH 44333-2889

• 

  CRPM (Carolyn Riley Property Management)

  141 Merz Blvd Fairlawn, OH 44333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the leasing office several times regarding a complaint I want to make aware and no one has contacted me back about the matter. I have called several times and lines are busy or phone call is dropped. I have sent an email prior to the call attempts and no one has responded..

  Business Response

  Date: 07/18/2025

  CRPM does take concerns seriously, and strives to ensure quiet and peaceful enjoyment for all residents in its managed properties. CRPM staff responded to resident's email July 15 after handling matters internally regarding the original complaint. 

  Should the resident need any further assistance, she is welcome to reach out and we will respond.

  Thank you!

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I actually think this is a discrimination case but it's also a complaint. This is my third time sending the BBB a complaint about this company. The first time I wanted to rent an apartment from them it felt inspection three times because I have a section 8 voucher. No one bothered to tell me not after three attempts that you're not able to rent it. So I go pick up my new RTA paper and turn it in and that's when they tell me so I look at another apartment that's on Copley road and it passed inspection they sent me the congratulations email December 17th and here comes December 27th I call to let them know that I have the money because I'm not working and I had to have my family help me they rented it out. No one called me no one emailed me no one did no such thing. I want something done about it I did a $40 application fee I feel like I should get that back because it was twice that you guys played me and I don't appreciate it

  Business Response

  Date: 01/15/2025

  The first apartment that Ms. ***** applied for failed inspections through her section 8 voucher and she was unable to rent it.  Any concern here should be directed to AMHA, as it was their determination not to permit her to move in.

  The 2nd attempt at renting an apartment with her RTA/section 8 voucher did pass inspections, and she was notified that she was approved.  Bringing in a security deposit would secure the unit and remove it from marketing to other qualified tenants.

  To adhere with fair housing, across all properties, the same rule applies.  A property stays on the market until an approved tenant provides a security deposit to remove the property from the market until move in.  Ms. ***** was informed that she was approved, but failed to bring in her security deposit.  At the time of notification she stated she did not have the security deposit and would have to find a way to get one together.  Another, also qualified tenant, was able to put down a security deposit and secure the unit for move in.

  We understand that securing housing can be a daunting task and we take care to communicate clearly.  We never want folks to be frustrated.  When Ms. ***** expressed concern, I personally stepped in to help identify properties and personally speak with owners to allow additional time for her pre-emptively, do avoid a property from being secured by another tenant.  She declined.  

  While we have met all obligations and offered to exceed them, I am happy to offer a $40 application fee refund to help Ms. *****.  We are in the business of housing members of our community.  Not simply having them complete applications.  Please advise where we can mail a check to.

  The attached documents verify our communications and offers for further assistance to Ms. *****.  Should you have any additional questions, don't hesitate to reach out.

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. How will I receive my refund?

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CRPM let us go 3 weeks without a working refrigerator.
  Our pipes are currently frozen leaving us with no water, this is day 3. A vendor came and looked at the pipes today and told us to leave the old basement door open until the pipes thaw. This room has mice and rat feces in it and is in our kitchen. I have contacted the company several times about rodent feces and possible mold. They have ignored these complains. This has turned in to a health and safety hazard.

  Business Response

  Date: 02/19/2024

  In response to the complaint, please find the timeline of events attached.

  In housing, especially of this age, sometimes things do
  break.  It is the job of the property manager to be sure repairs are made
  and we met these obligations. 

  
  Additionally, the remaining leak is a result of the need for
  a new water meter, and the City of Akron has informed us they are short staffed
  and running behind.  This will remain in place until the City can make
  their needed repairs. 

  
  Should you need any further information, please don’t
  hesitate to contact us.

  ************
  
  ***************

  Customer Answer

  Date: 02/20/2024

   I am rejecting this response because:
  The rodent situation was once again ignored. Not shocked. We ended up going over 20 days with no water and only received a hotel for 4 of those days. I can't image allowing people to live in a rodent infested house with no running water is morally okay but CRPM seems to think so. 

  Business Response

  Date: 02/28/2024

  *** *******

  Please refer to our timeline submitted with original response. 

  Our timeline does not align with the rejection from the consumer. We were notified Tuesday, January 16, about rodents. We contacted Akron Pest Control and they were scheduled to arrive Thursday, January 18 and rodents have since been treated. 

  Our timeline does not align with the rejection from the consumer regarding no water also. It was closer to 10 days with numerous visits from licensed plumbers working to rectify the situation. During this time, a deep freeze in the weather caused an additional delay outside of everyone's control. Hence why we offered alternative housing until the situation could be rectified.

  CRPM and the property owner do not wish for people to live in a rodent-infested house with no running water as insinuated by the consumer. It is unfortunate that she feels this way. We can understand this would be frustrating, but we acted in a timely manner.  Problems happen and the true test of any company is their timely response and how it is handled. As documented, we responded as quickly as possible. The consumer has since vacated the property, and we are unsure of how we can be of further assistance, but please let us know.

  Thank you.

  Customer Answer

  Date: 02/29/2024

   I am rejecting this response because:
  
  
  CRPM was informed of the rodent situation November 10th at the latest. I left numerous voicemails regarding the rodents but only received replies for the first issue addressed in said voicemail. I left a Google review on November 10th 2023 where the rodents are once again mentioned.