Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to unsubscribe from this business emails many times and continue to receive emails from them.

  

  Business Response

  Date: 11/04/2024

  ***** ***** was a former employee. We took his email address out of our electronic employee file records as well as our sales software. He shouldn't get any other correspondence.

  Customer Answer

  Date: 01/27/2025

  [[BBB TRANSCRIPTION VIA FWD EMAIL FROM IABBB ON 1/27/2025 FROM CONSUMER]]

  Good evening,
  
   
  
  In October of 2024, I filed a complaint that I could not unsubscribe from VanDevere auto group emails.
  
   
  
  complaint #********.
  
   
  
  I have since received another email, and also continue to receive pre-sorted standard mail from the **** ****** **.  facility with no date telling me they 'have over 910 vehicles in stock to choose from'.
  
   
  
  I would like this to stop.
  
   
  
  Please let me know what else I can do,
  
   
  
  Sincerely,
  
   
  
  ***** *****

  From: "VanDevere Auto Group"
  To: "***** *****"
  Cc:
  Sent: Tuesday January 21 2025 4:40:37PM
  Subject: Monthly eNewsletter from VanDevere Auto Group
  
  

  January 2025 View Newsletter Homepage Buick   Chevrolet Kia   outlet Winter Ready Special Make sure that your vehicle is ready for the cold and snow. View Details   Full-Synthetic Oil Change Special View Details   Car Care Inspection Have your vehicle looked over by the professionals at no cost. View Details

  Service offers are valid at all VanDevere locations. VanDevere Auto Group News Shop NOw Shop now Shop now VanDevere Sales Auction What a great time celebrating the hard work our sales consultants have done in 2024. They were able to help thousands of customers, like you, find their perfect vehicle for the best price. To celebrate their successes, VanDevere throws a company sales auction where the representatives get to take home awesome prizes. Some prizes consist of Playhouse Square tickets, TVs, pizza ovens, gift cards, smart watches, golf lessons, and so many more. We appreciate all that our employees do for our customers. Thank you all. Click to view more images from our company sales auction. Full Story Christmas with the VanDevere Bunch VanDevere hopes everyone enjoyed their holidays. We celebrated well with our annual Christmas traditions. We ALWAYS have two contests to get more in the spirit: the Decorate Your Space Contest and the Ugly Sweater Contest. We are thankful to have such a great group of employees that help our customers, work well together, enjoy our fun traditions, join in on all the fun contests, and more. Full Story Thrive & Drive Program Applications to get details on how VanDevere can support. VanDevere loves giving back to the youth in the community. We are looking for organizations, youth sports teams, churches, nonprofits, etc. that are driven to help grow and support the Akron youth. If you know of a group or are a part of a group that would like to raise money for the children, please contact ************************** Full Story The Importance of Cleaning Your Car in Winter Car washes aren’t just for summer When winter rolls around, keeping your car nice and shiny may not seem like a priority. But the benefits of regular wintertime car cleaning go far beyond aesthetics. Full Story Vehicle Profile: 2025 Chevrolet Suburban Live large in this full-size SUV The 2025 Chevrolet Suburban is a modern classic for a reason. It boasts class-leading spaciousness, plenty of modern tech, and the capability that your active lifestyle demands. Full Story Vehicle Profile: 2025 Buick Enclave Sport Touring Explore this sporty version of the Enclave SUV This option features a bold exterior design, elevated interior amenities and materials, and tons of smart technologies. Full Story Vehicle Details: 2025 Kia K5 Interior See what you can expect inside this stylish Kia sedan On the outside, the new Kia K5 is sharp and stylish. The interior is just as attractive, offering a wealth of comfort, convenience, and technology. Full Story Featured Articles 4 Podcasts That Explore Different Cultures Across the Globe 4 Romantic Date Night Ideas 5 Bad Habits That Are Harming Your Skin Find Wonderful Antiques at These 4 Shops in Ohio RETURN TO TOP ? SUBSCRIBE VanDevere Buick *** ** ****** * ****** ** ***** ***** ******** ********* ********* **** * **** **** * ****** ** ***** ***** ******** ********* *** *** **** ****** ** * ****** ** ***** ***** ******** ********* **** ****** **** ***** ********* ** * ****** ** ***** ***** ********     ********* ** ********* **** ***** Copyright © 2025 VanDevere Auto Group All rights reserved. Includes copyrighted material of IMakeNews, Inc. and its suppliers. Did you miss our last newsletter? Additional Months ? This promotional email is intended for ***** *****. Unsubscribe. VanDevere Auto Group | **** ****** **** **** * ****** ** *****

  

  Business Response

  Date: 01/27/2025

  Mr. ***** is a former employee. If he can provide us with the email that he is getting the correspondence we can take him out of this source for the newsletter he received. 

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a very poor experience on 1/15 buying two vehicles through VanDevere Buick. Fast forward two weeks and as I’m driving on the highway in my 2019 Ford Escape with my baby in the car, the plastics holding the rearview mirror up falls down on me and the mirror (still attached) drops. It’s then that I see that the wiper sensors aren’t even attached. I was upset when I called and spoke with ***** in service. His response was so flippant, I couldn’t believe it. He said “that had to be surprising for you” and I retorted back that it’s more dangerous than it was surprising. They barely did an interior inspection because there was nothing holding that up. It was a temporary fix. Because my car was under “forever warranty”, they said they’d be able to pick it up and drop it off again. However, the cutoff for that service is 15 miles and we live 16 miles away, so originally we were denied that service. With pushback, they finally agreed to picking it up. So after ***** in service spoke with *** VanDevere, he informed me that they would be willing to split the cost of a windshield with me. Again we had to pushback because this car is under warranty and we were being given the runaround. It took my husband on the phone with *** to agree to fixing the windshield (plastics and wiper sensors).
  
  I wish this were the end, but literally a week later I was driving with my baby again and the same thing happened. Plastics fell down and I was able to see that the sensors were only attached with tape. I called ***** in service and once again, after talking to *** VanDevere and about a hundred excuses later, I was told that they would fix it for $70. They couldn’t fix it the first time, but now they had the audacity to try to charge for it! He knew absolutely nothing about the tape on the sensors, blaming it on the company they use for windshields. So I let them know that we would absolutely not be paying for any repairs through their service department. They are so dishonest.

  

  Business Response

  Date: 02/27/2024

   ***
  VanDevere did speak with Mr. ****** about the windshield sensors.  They
  were repaired by the outside window company and paid for by VanDevere. *** also
  shared with him that the trim that fell from the rearview mirror did not look
  broken and if he would like it replaced he would be responsible for that repair.
  The customer declined to purchase an extended warranty for their vehicle. The “forever
  warranty” that the customer is mentioning is the Warranty Forever we give all
  of our customers that purchase a vehicle with less than 100,000 miles. That
  warranty is a lifetime powertrain warranty only. 

  Customer Answer

  Date: 02/27/2024

   I am rejecting this response because:
  They’ve stopped being responsive to phone calls and while they offered to fix it the first time, it wasn’t a true fix. We still need it to be fixed, as the plastic is still detached and the wiper sensors are attached with tape. My requests are not unreasonable and the “Forever Warranty” should at the very LEAST cover the fact that a proper inspection was not done on the interior of the car in the first place. I’m not asking for anything mechanical or expensive. We should not have to pay to have something fixed that we did not break and that should have been secured and in working order in the first place. They sold us a car without the wiper sensors attached and then haphazardly stuck the plastics back up in hopes we didn’t notice. This caused a dangerous situation for myself and my family while we were driving on the highway. TWICE. 

  

  Business Response

  Date: 03/04/2024

  *** VanDevere called and spoke with Mrs. ****** and could not come to an amicable resolution. 

  Customer Answer

  Date: 03/06/2024

   I am rejecting this response because:
  *** VanDevere called me after over a week waiting for a callback and the “resolution” he was trying to offer me again was a $70 fix that I declined. “I can try to rig it up with double sided tape if that’s what you want, but the plastics aren’t broken, they just won’t stay up. If you want new plastics, it will be a $70 replacement”- *** VanDevere. At this point arguing with them has proven to be a waste of time. I just want it noted their blatant disregard for safety in not doing a thorough inspection of the inside of the car before selling it to us. I’m lucky I didn’t crash when the plastics and rearview mirror fell down on me. Twice.
  
  

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car went into the collision center on 1/23/23. After having it for 3 weeks it was returned with a wind leak in the window where the repairs were done. After numerous unsuccessful attempts to fix it , they informed me that they werent going to do anything else. Then the ** ************************* said that I probably brought it in with that problem. I then reached out to the owners of the dealership. That was on 3/2/23. I was told their #1 purpose was to get my car fixed. It still isnt fixed. Actually no progress has been made in 7 weeks. I paid the repair bill in full on 2/9/23. But I dont have my car in the order that was agreed upon. Also it was determined by ***************************** that the issue was because of the repairs that were originally done in the collision center. Not anything that was pre existing. They have made numerous unsuccessful attempts to order the replacement part. They damaged the original one during the ************. Ive not been offered any refund or been given any timeline as to when the car will actually be done.

  

  Business Response

  Date: 03/31/2023

  The trim piece that is needed to repair his vehicle has come in a few times but all were damaged. Unfortunately it is now on back order. *** VanDevere spoke to ************ several times concerning this matter and we haven't charged him for this repair, we are doing it free of charge. We are sorry for the inconvenience this may have caused. As soon as the part comes in we will take care of repair.

  Customer Answer

  Date: 03/31/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But to say that this service is free is false. The original trim piece was part of the estimate to be repaired as it was damaged in the accident. And during the original repair it was damaged but put on anyway. So in theory Ive already paid for this service on 2/9/23 when I paid the estimate that VanDevere created in full. So to make it sound like I am receiving a service for free is quite offensive. They are the ones that damaged it. The time frame of this whole matter is beyond outrageous. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get an oil change 12/27/22 at Vandevere Buick in *****. This was a normal oil change. There was nothing wrong with my car prior to going there. I leave from VanDevere and get on the freeway. I noticed a burning smell, the inside of my car was a little cloudy and I noticed access smoke coming from the back of my car. I get home and my oil pressure low message comes up. I go to a funeral and come back and it's saying the same thing so I go to AutoZone to see if they could tell me what's going on. They guy and I both checked my oil and it was bone dry. I call VanDevere in the morning to tell them what's going on and they towed it back to their shop. I don't hear from them all when I called at least 3 times. The next day they call me saying the oil filter housing deteriorates over time and I know that's not the case. Whomever worked on my car didn't do something right. So now they're trying to make me pay for there mess up.

  

  Business Response

  Date: 01/03/2023

  One of our Service Advisors talked with the customer and showed them what failed with the oil filter housing. We should have informed the customer that this was leaking during the inspection. We reimburse the customer as a goodwill gesture.