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Business Profile

Computer Software Developers

Slimware Utilities Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/4/2019 I purchased Slimware driverUpDate ($59.95) from this company to help fix my desk top computer. I had trouble getting it to work so I called them to ask why it was not working. They had me do some stuff after they verified my purchase and got it working for me. Four years later, I noticed some charges. I asked my wife about it and we thought it was for the purchases of back-supports that we use all the time. I finally determined it was a charge from Slimware for a service {Slimware Premium Support). I did not authorize this on going service from this company. On approximately March 17th, I contacted them and stopped the payment and requested reimbursement of all the charges from March 4th, 2019 to March 18, 2023, since I never authorized an on going charge for this service. They said I did authorize these charges and that they had it on a recording. I contested their claim and requested proof of my authorization: a copy of the recording or a signed document (electronic or physical). Neither of these have been presented. Their response was an email with 2 charges of which I had authorized one, but nothing about the purchase of the Slimware Premium Support.

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company had me paying for a software program that was completely bogus. Slimware Driver Updater which I was paying $20 a month for did not deliver on anything that it said would or was supposed to. 12 months x $19.95 = $239.40 which is what I am seeking in refunds. I tried disputing the charges with Slimware Utilities Holdings and I tried disputing the charges with my bank but I was not able to get any of my money back. They kept charging me since November 2021. Attached are my bank statements. Look at the transaction that reads 'slimware debit for $19.95.

Slimware Utilities Holdings, Inc. is NOT a BBB Accredited Business.

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