We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Wurtsboro Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Eric B.

    Date: 06/22/2023

    Their policies are a scam. They force you to do procedures that aren't needed out of pocket. I had my insurance company call them with me to explain that I had authorization for a routine cleaning but they refused to provide me service without undergoing a more expensive procedure first. They are doing this just to bill me extra. It's unethical.

    Wurtsboro Dental

    Date: 06/23/2023

    Unfortunately, due to HIPAA, we are unable to disclose thr patients clinical diagnosis. All treatments planned are made by the doctor and are confirmed to be necessary before the patient begins services in the office. Radiographs are also consulted to deem the best treatment for a patient. Not everyone can simply have a routine cleaning as that goes against the standard of care, and can fall under clinical neglect if the work is left incomplete. This goes for any dental office in the country. This patient refused to accept his diagnosis and was for verbally abusive to staff on each visit. He has been discontinued by the practice due to continuously berating all members of the team. Records were released to patient.

    Eric B.

    Date: 06/23/2023

    None of this is accurate. I had the x-rays and exams performed by the dentist earlier this year. I have been a patient there for 2 years, previously I paid out of pocket. Once I got dental insurance their policies changed. They refused to provide the ongoing routine maintenance that I was receiving as a cash payer and instead mandated that I get another deep cleaning, which my insurance doesn't entirely cover, obviously for the purpose of profit, before they would resume my care. They explained it was a requirement from my insurance company. I called them with my insurance rep who explained that was not necessary and they still wouldn't allow me to continue my ongoing care without paying for this much more expensive procedure. This is explicitly criminal and unethical for any medical professional to do. To force unneeded care for the purpose of profit. Shame on you. Secondarily, I have not received my records from them as of yet, which means I can't establish new care until they do. I will acknowledge that I was upset on the phone after both myself and my insurance company requested over and over that they continue my care plan to no avail. Hours wasted. Wouldn't you be upset?

Wurtsboro Dental is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.