Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tool Salvage

DeWalt Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Salvage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a DeWalt battery charger from Lowes, with a warranty, now, neither Lowes or Dewalt wishes to help me with a replacement.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a construction company in *************. I heavily invest in tools to do my work. Up until this time I have used DeWalttools and occasionally a very expensive tool will be defected, and ********** will usually swap it out for me. I have a 20 V sander That I purchased at the ***************** and it broke about a month ago and ********** swapped it out for me. Now magically its notin the computer system anymore, and they are refusing to swap it out for me. The electronics in the sander are completely burned up and it will even turn on. I use the ******* for very light duty work and drywall finishing. They are very handy when they work, but this one is defective.I also invest in even the highest and most expensive DeWalt tools, including their battery operated air compressor. In order to use the battery air compressor You need to use a very large 10 amp hour battery or it will only run for a minute because it drinks a lot of power. Ihave two of these 10 amp hour batteries and both of them are completely shot and do not work anymore. They are under a year old I purchased these two on **** and the seller is no longer in business. So I contacted DeWalt and I uploaded photos of the sale and the date and the person selling them, which was com named first Battery. After doing this aggressive warranty data on the website and emailing it to a representative a few days later I received an email from a Dewalt rep ****** for the very same items that I had attached to the original email. I reattached the photos again and sent it back to ****** now there is no response from her anymore. I was initially complaining about only one of the batteries, but now two of the batteries arebad and one of the little orbital ******* 20 V is also bad. I would like to see Dewalt take care of their loyal customers, but Ive never had to go to ********************** for support before, and Ican tell they are ducking me, and trying to avoid me asking repetitive questions as if Im just talking to ai

    Customer Answer

    Date: 06/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by DeWalt Service Center regarding complaint ID ********.

    I have loyalty supported this company for many many years and purchased tens of thousands of dollars from their company.  With the terrible customer ********************** I am now getting and the faulty batteries they are selling. I will not be buying DeWalt batteries anymore and from now on Ill be buying knock off batteries from **********.  Ive spoken to dozens and dozens of contractors that are all saying the same thing. They are absolutely fed up with DeWalt and they are done using DeWalt batteries. Im going to keep publicizing this message all of the Internet to help influence and show other contractors not to waste their money on DeWalt batteries because DeWalt Will not stand behind their brand or even answer a Better Business Bureau complaint. Theyre very very rude when you contact them and try to get a warranty and they will do anything in the world to avoid a warranty. Ive got at least six broken Dewalt tools in my car, including a broken sander that I purchased only a few weeks ago, and ********** will not even return it.  ********** is telling me that Dewalt is becoming your heart to deal with on returns ********** does not want to take the liability for accepting their returns back.  I think Im going to switch out to another brand and I see a lot of people in the same ministry doing this right now because Dewalt has completely gone shady
    Sincerely,

    ****** ****

DeWalt Service Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.