Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a honda exl 2023 on August 31st 2023 since I bought am having problems honda refuse to refund me my money take back the car or fix the issue every time I go to them is a run around the **** they giving me the car running sluggish and bouncing up and down the ride not smooth the said it's alignment issue they they fix but problems still exist I went to other honda dealer plus my private mechanic he said they all said the driver side left rear wheel baring is no good paragon refusing to replace it I don't know what to do now because my mechanic said if he change it for me all lose my warranty so go back to paragon let them change it but they keep refusing to change it

  Business Response

  Date: 03/07/2024

  To whom it may concern,
  
  We have had ************** visit us on multiple occasions with concerns that we were unable to verify. His reported issues included the vehicle pulling to the left, a vibration from the front of the vehicle, and hesitation during acceleration. Despite multiple test drives with **************, we were unable to duplicate these concerns or identify any issues with his car. We escalated his concerns to Honda North America and requested a Honda Field Technical Specialist to inspect *** ******* Honda. On January 2, 2024, the vehicle was inspected and test-driven for 16 miles by the Field Technical Specialist, who was also unable to duplicate ****************** reported concerns.
  
  Both Paragon Honda and Honda North America have made extensive efforts to replicate the customer's reported issues. Most recently, on February 5, 2024, ************** accompanied ************** for a test drive to address a new concern of a humming noise at 60 mph and repeated hesitation during acceleration. However, ************** was unable to demonstrate the reported issues as they were not occurring at the time.
  
  We take ****************** concerns seriously and have consistently followed appropriate repair guidelines. For example, on November 30, 2023, when ************** brought his vehicle in with a concern about a leak, we found that the left front axle was leaking, and this repair was performed under Honda's New Car warranty at no cost to *** **************** his BBB complaint, ************** mentioned that another dealership identified a faulty wheel bearing. According to Honda warranty records, Honda of ********* replaced the left rear wheel bearing on January 18, 2024. Since *** ***** is still within the factory warranty period, he has the option to have any Authorized Honda dealership address his issues.
  
  Throughout ****************** visits, we have cooperated by conducting test drives, visual inspections, offering alternative transportation, and involving field technical specialists. We have not refused to repair his car; however, we cannot perform repairs without first replicating the reported concerns. Unfortunately, neither Paragon Honda nor Honda North America has been successful in doing so at this time.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at paragon Honda 6/2021. I had financed a vehicle. They had sold me extended warranty for this vehicle for the amount of $2934.00. Currently vehicle was paid off and I would like to be refunded for the remainder of this warranty. I have tried calling dealership and they had advised me that being that the vehicle was paid off I would have to go through the extended warranty company directly although I was told differently by other people. I believed what the lady I spoke with from paragon Honda in accounting told me. Today I called the extended warranty company they advised me that paid off or not this would all go through the dealership. Funny, how I have tried to call again and getting the run around from the dealership . I want to cancel this and be refunded and I refuse to be given the run around. I currently cant even go in person because I no longer reside in ** that I can easily drop into NY and follow up. I have attached the proof of the pay off and proof of the extended warranty contract. To whom ever reads this please ensure you send my refund to the address on the payoff letter from Cap one in ************** as I do not reside in ** any longer. Thank you kindly.

  Customer Answer

  Date: 11/21/2023

  
  The finance director from paragon Honda reached out to me after seeing the complaint and has been prompt in getting this completed for me. He has also ensured that this was wrong communication on behalf of the person I had spoken with initially at the dealership and they will have a meeting ensure everyone in accounting is aware of the process. Currently processing the refund. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 27th 2023 Honda Paragon ***** *************. Queens ** ***** On June 27th I gave Paragon Honda a $1000.00 dollar deposit that they required. I was told they would email me the vin number of the car and the equipment list to verify that is what I wanted. I was told I would get in the morning, by the afternoon I received nothing. I called the dealership to speak to the manager and was told he would call back within 10 minutes. He never called me back. I called and I told him I would like a refund of my deposit so I can go purchase the car elsewhere. He originally told me it would take 4 to 6 weeks for delivery because their were no black hybrid accords in **. The manager finally called me back after some time and he assured me I would get the money in 7 to 10 day and it was not a problem. I then went to Huntington Honda and they told me I would have a black sport hybrid accord within 2 days and I could pick it up right after the holiday. I purchased the car and we picked up from Huntington Honda. i filed a complaint with Honda financial and they spoke with Paragon Honda and told me the money would be refunded. I contacted Citibank Credit card where the deposit was placed. They informed me that Paragon was not sending back the deposit. As of this Date August 4, 2023 the $1000.00 has still not been retuned and Paragon has told Citibank that the dealership refuses to refund the deposit. I uploaded the reciept from Paragon

  Business Response

  Date: 08/09/2023

  To Whom It May ********************* be informed that we have issued a confirmation refund receipt to the customer today. Enclosed within is the receipt indicating that the refund was processed on July 6, 2023.

   

  Best regards,
  *************************** | Customer Success Manager | Paragon Honda

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this was my firt time buying a car and I purchased pre-owned car from Paragon honda and financed it through ************ The financing was handled by a person working in Paragon Honda -*****************. When he was doing the financing, he pointed the tablet at me and told me to sign in the empty boxes, I didnt get the chance to read the documents before signing, this was my first time and I was naive and made a mistake trusting them. After he finished the documents he put them in an envelope and put them in the glove compartment of the car I was purchasing. I didnt get to take the car until 2 days later as they were not able to do things in the *** over the weekend. Hence I was not able to see the documents right away. The documents were stapled in the middle, litteraly in the middle of the paper which I have never seen before. It was obviously done on purpose to prevent me from opening it and give me hard time to discourage me from opening it. I discovered that he added car warranties I did not need nor agree upon to purchase. He added two warranties that costed $4230 together. When I confronted him about it he says they were needed in order to secure the financing from the bank which is a lie as the documents say in bold capital letters that no warranties or anything else is needed to secure the financing of the car. Im trying to cancel the warranties and get a refund, it's been a month already and paragon honda is not doing anything and this person - ***************** doesnt want to cancel it because he doesnt get paid hourly he gets paid by comission selling this warranties.I called Paragon honda and went in there in person numerous times and while they say they will cancel nothing is being done, I called the warranties and they are still active and I can't cancel it myself as the warranties say they need the dealer to do it.

  Business Response

  Date: 07/25/2023

  To Whom it may concern:

  Both contracts were cancelled and a copy was sent to the customer. I have attached a copy of the cancellations.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about November 22nd 2022, I referred a customer to ******** who was a sales rep at paragon honda. I am also a previous client of paragon honda and ******** was a good rep. ** after i purchased my pilot, ******** told me if i refer client i will get a referral check. ** all future friends and family that needed a honda, i referred them to paragon honda. My friend, ******************* bought the car through them and paragon honda asked for a photo id of mine so they can send out a check for me. That never happened. I contacted them at least 10 times. They promised to call back each time. They never did until i told them they never call me back to even discuss the situation. *******, who is a sales manager was the one that dealt with me. He told me around april he will investigate the matter and get back to me. Again they completely ignored me. I call back on may 25th again and was direct to *******. He said the very same thing as he did more than a month ago. I will look into it he said. I tried to express my frustration because ive been getting the run around from November until now! I was trying to express my frustration and he kept cutting me off and giving me the run around and said i was cursing at him, which I absolutely did now. He went on a power trip and hung up me. Absolutely the most unprofessional and inconsiderate act, since ive been dealing with this since November 2022. Paragon honda rep that sold my friend his car took my photo id and i have text message to show that. This establishment, which i loved for their professional showed me their true color. After a sale, they don't care about the clients or people referring them business. Besides the receptionist, who was a nice each time and remorseful of the situation, not one person even had the courtesy of calling back, especially to someone that has spent money and referred other client to buy from them. I want what i deserve and to formally complain about *****************************. Absolutely disgusting behavior.

  Business Response

  Date: 05/30/2023

  To whom it may concern:

   

  A manager dropped the ball and forgot to follow up which is no excuse. We spoke to the customer and she is getting her check.

   

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a credit of $ *****. A credit for the processing fee in which i am getting the run around.**** up on. Place on hold no return calls. It is absurd that the dealership hasnt refunded my monies.I placed over 15 calls trying to collect my monies.

  Business Response

  Date: 04/18/2023

  To Whom It May ********************** followed up with the client 4/17/23 and were able to resolve the issue. She's happy with her overall experience.
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought My Honda CRV car from Paragon Honda on Feb 27, 2018. On the same day, sales representatives made me trust him to add these five years of warranty solutions (cost $4000 approx) for my car, such as vehicle coverage for $2200, tires and wheel coverage for $800, and in-touch coverage for $1200. Here are my few complaints about Paragon Honda. 1. I went to the Paragon Honda on Feb 2019 to repair or service my car. The workers didnt repair my car (tire and wheel) , but they made a bill for a certain amount (USD 163 approx.) . When I brought the car from Paragon Honda I drove on the road. I found out they didnt fix anything. I went to the Paragon Honda to complain to the manager, and he checked the camera. He found out they are guilty. After that, They returned certain amount of money approx. $97.2. Again on Feb 23, 2023, During the warranty period, I went to Honda Paragon to service my car but the part was not available. They held my car for 15 days and didnt fix the car. They were saying that it would cost $1200 to fix it even though I dropped my car during the warranty car solutions period. They tried to bargain with me or give me some kinds of offer such as I will fix your car for $100 or $200 even though I have the warranty solutions. I am ***&LC driver, so I took the car from there and fixed it in the nearest garage. On the trust of sales representative, I took the $4000 warranty solutions. Every time I visited, I didnt get any service from Paragon Honda. They lied every time when i visit there to repair my vehicle. I attached the supporting documents as evidence below. If you need any additional information please feel free to contact me at any time. THANK YOU.

  Business Response

  Date: 04/05/2023

  To Whom It May ****************************** spoke to the client. We asked him to bring the car back to resolve the issues he was having with the car. The client stated he went somewhere else and fixed the issue. He stated he will forward the invoice and additional documents he has. Due to the language barrier, he will have his brother reach out to us who was present at the time of service. We are in direct communication with the customer.

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I would like to let you know that I submitted all requested documents to you and paragon Honda Woodside
  I didn't get any updates from you, so please let me know what going on with my Complain??? Better Business Bureau - Complaint ******** 
  Thank you
  Best Regards,    
                                         
           *****************
              

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 05/05/2023

  To Whom It May ***************** would like to address the concerns ********** raised regarding the service provided by Paragon Honda. Firstly, we acknowledge that on February 22, 2019, there was a mistake on our part regarding the tire rotation and balance service. However, we immediately investigated the matter and refunded the full total of $127.85 as a goodwill gesture to compensate for the inconvenience caused.
  
  Regarding his recent visit on February 15, 2023, we called in a claim to Warranty Solutions to address the issues with his passenger rear window and automatic door lock feature. After the adjuster's inspection, they approved a door latch repair, but unfortunately denied the claim for the wire harness replacement required for the side window. Despite this, we installed the wire harness at no additional labor cost and agreed to the repair of the door latch at a total cost of $78.79 plus tax, with a deductible of $100. We completed the repairs and waited for him to pick up the car. However, there was some confusion, and he took the car without paying the share of the repair, which amounted to $194.65.
  
  We understand his concern about the estimated repair from ATM Auto & Collision that is dated 2/25/23, which is unclear about the accuracy, parts, and payment status. As a valued customer, we always placed claims for him when he came in with mechanical concerns. We have records of using your Warranty Solution plan to cover $2076.90 worth of repairs and providing tire services that would have cost you over $600.00 when your plan denied coverage. We have always fulfilled our contractual obligations and helped him get his car fixed.
  
  Therefore, as a resolution to this issue, we have decided not to pursue the $194.65 he owe us. We would be happy to help with any future repairs need for the car.
  
  Sincerely,
  Paragon Honda.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a 2020 Honda Accord Sport (black) on 12/31/22. I brought the car back in for service on 1/6/2023 (1 week later) with problems of the car. They couldn't fix the problem (the wheel bearing was making noises) and told me to bring it back in the following week so I brought it back on 1/14/23 at 10am. I have waited the whole day until they called me at 4:56pm to say I can pick up the car. When I was there to pick up the car, I was told it STILL wasn't fixed. At that point, I was furious. I had waited/wasted the whole day for nothing. I told the salesperson I wanted a swap (exchange for a similar car without losing the value of the car). Salesperson says I needed to wait for the title of this car to come in and he will honor the exchange without me losing money. In the meantime, he scheduled a loaner car for me to be ready on 1/29/23 so I am not car-less while he takes the 2020 Honda Accord to be fixed. My title came in the mail on 2/2/23. I immediately contacted the salesperson and informed him I saw online another car I would like to test drive, 2020 Honda Accord Touring (white). I test drove it the same night (2/2/23) and told him that I wanted to swap it with the 2020 Honda Accord Sport (black). He told me that I had to pay $1,000 extra because I am buying a more expensive car. So I'm thinking, $1,000 more for trouble-free car, why not? SO, the problem is this, after all the paper work were done, THEN he says he charged me $2,224.75 extra (on top of the $1,000) for the white car. He misled me and told me because he took the black car as a trade in NOT an exchange, as promised. He dishonored what he said to me prior to me getting the title. I just want to get my $2,224.75 back. Customers shouldn't be encountering these problems when buying a car especially bringing it in to service every week. Paragon Honda should diagnose and fix the cars before they put it in the lot and not charge the customer for the problems after they purchase the car.

  Business Response

  Date: 02/23/2023

  Customer is coming in to speak to us today.

   

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spoke to *********************** on 2/25/23 and he denies that any extra money was charged to my account. However, he did wanted to meet halfway and compensate me $1,000 and pay for $500 per months for 2 months. But it's not enough. 

  The reason why i think it is not enough is because I've already spent so much for the first car (one with problems) and if the salesperson said I'm not losing anything for the swap, I did it. They should have honored what they said. I wanted $2,2224.75 plus $1000 reimbursed to me. This is not only about the money, its about the time too, I brought the car in 2 times and both time I had to wait almost the whole day. It's not my job to buy the car and find the problems and be responsible to keep bringing it back in for service.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 06/13/2023

  To Whom It May ***************** provided the client with the option of making two payments for the car, but she declined the offer. We took the time to explain to her that the car she chose has a higher trim level and carries a higher cost compared to her trade-in vehicle. Additionally, we informed her about our complimentary pick-up and drop-off service, which is designed to enhance convenience in case any issues arise with the car. 

  The offer to make two payments for the car still stands, and we are open to the client accepting it if she wishes to do so. We value her as a customer and want to ensure we find a solution that meets her needs and preferences.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, Paragon Honda made an offer to make 2 payments for me but that is only about $1,000 which is not equivalent to my time and frustration I went through with them. The reason for this is because *** stated that the black car has gave me so many problems and that I have to take time from work to bring the car in for service. There were time I waited almost the whole day to get my car back and I needed the car everyday. Not just to go to work but for treatment for my health. I am a cancer patient and I don't need to go through this but I did. I am not making accusation since *** didn't know about it because I didn't tell him. BUT he did indeed made an offer to take the car back and for me to get another car WITHOUT me losing value or paying anything extra AND that he is NOT taking the other car as a trade in. Consequently, I want to close this solution and would appreciate if Honda Paragon can offer me a refund of my initial deposit. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paragon Honda sold ** a car in 2015 and incorrectly processed the paperwork. We paid cash ($25K) for a used Honda Odyssey. Despite paying cash for the vehicle we were not sent a title - it was never transferred to our name. We are now attempting to sell the vehicle but need the title to do so. After 2+ weeks of back and forth with Paragon, we have been unable to resolve the issue. They have been unwilling to transfer the title and appear to be using the situation as a point of leverage to buy back the car at a discounted rate (Because we have no other options).We have an active buyer for $8K that is local in our area. The *** will not allow a secondary title to be reissued until Paragon resolves the issue. We are stuck. Any help you can provide would be greatly appreciated. As this is a depreciating asset, we had a ********* month ago for $8,500

  Business Response

  Date: 02/20/2023

  To whom it may concern:

   

  We are in the process of rectifying the situation with the customer. The title is being transferred to their name over the next few days. We have been in constant communication with the customer and her and her husband understand the process.

   

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to find out about a car asked them not to run my credit because I was not sure if I was going to get a car with them that I was just looking around for offers. They ran my credit seven times.

  Business Response

  Date: 02/28/2023

  To whom it may concern:

   

  We have tried to reach out to the customer several times through phone, text and email. There has been no response.

  We looked into the customers claim about running his credit several times. We show the last time that we ran his credit was in March 2021 when he purchased 2 vehicles from us. We will wait for the customer to contact us back so we can understand exactly what it is he is seeing on his credit report and will help any way we can.

   

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good afternoon I had someone reach out to me about it and I explained everything. But have not heard back from them ever since which has been a couple of days now. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes I just saw but I never asked for my credit to get run 4 times for one loan.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/21/2023

  To Whom It May ******************* signing the general credit application by a customer which was uploaded previously, we acquire the permission to forward it to any financial institution we deem suitable. Moreover, this authorization extends to the financial institution, enabling them to send the application to any subsidiary or partner financial entities.
  
  Please note that Paragon Honda doesn't perform multiple credit checks. However, each time the application is received by a financial institution, they will conduct a thorough credit review which is classified as a hard inquiry.
  
  These hard inquiries typically remain on a consumer's credit report for a two-year period, potentially affecting their credit for up to a year.