Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance and I contracted with OMC (managed by The Blind Pig of ***********) for a private welcome-drinks event scheduled for December 30, 2025. We paid a $1,000 deposit via Zelle on July 23, 2025, as required by the signed agreement.The signed contract contains no language stating that the deposit is non-refundable or forfeited upon cancellation. In fact, the contract explicitly states:Deposit to be returned if guaranteed minimum spend is ****** clause identifies the deposit as a cancellation ****** October 2025, more than two months before the event, we notified the venue that we needed to cancel due to logistical and travel-related guest issues. No food, beverages, or staff had been ordered or scheduled, and no costs were incurred for our event. Despite this,the owner, ***** ******, has refused to return the deposit, claiming, without contractual basis, that it is non-refundable.We have made multiple written attempts to resolve this amicably, including clarifying the contract terms and offering to discuss options. Each time, our request for refund or compromise has been rejected or answered with unreasonable requests.We are requesting that the $1,000 deposit be refunded in full, consistent with the written contract and New York State law regarding unjust enrichment and the duty to mitigate damages but ***** has refused to return it.The contract and emails are attached.

  Business Response

  Date: 11/14/2025

  I was contacted by ****** ******** regarding having a welcome drinks party at OMC on the 17th june 2025 and we had numerous back and forths .They decided to book their party with us and they were advised refunds were not refundable in the event of a no show or cancellation 

  They signed the contract and paid a $1000 deposit .

  Outlining the food package and that it would be a cash bar and they were working on a minimum spend .

  We place a block on the date .....Later they tried to cancel the food and just offer their guests nuts and a small charcuterie board.

  Despite making numerous requests of us ..which we went out of our way to provide 

  Then two months before the event they wanted to cancel and made no attempt to compensate for the time and effort that was put into their event .

  The reason I refuse to enter into phone conversations is so that we have a paper trail and proof of correspondence .

  In order to put this matter to rest I offered a 50% refund of the deposit .....this was refused 

  Jordan claims that i have not responded promptly to his messages .......Despite having a knee replacement I was regularly responding to his emails and the proof of this is in the emails.

  ****** believes the only one who should be held to a contract is the business .....I have tried to come to a reasonable end to this but ****** seems to be of the belief that my time and effort should not be compensated for 

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The signed contract for my event clearly states that the deposit IS refundable, despite ******* claims to the contrary. There is no clause indicating the deposit is non-refundable in the event of cancellation, nor any language that would justify the business keeping half of the money. Despite this, the business is attempting to retain fifty percent of my deposit, even though no products were purchased, no services were rendered, and no costs or damages were incurred on their end.

  When we notified the business of our cancellation, I offered a twenty percent retention as a good faith gesture to fairly compensate for any administrative time. This is more than reasonable given the terms of the contract and is standard in the industry. The business refused that offer and demanded fifty percent, which is not supported by the agreement we both signed.

  The business asserts that they placed a block on the date, but holding a date alone does not justify retaining half of a refundable deposit, particularly when no expenses were incurred and the contract specifies that the deposit can be refunded.

  I have made every reasonable attempt to resolve this fairly, including offering a partial retention that exceeds any actual cost to the business. Their refusal to honor the contract and their insistence on keeping fifty percent of a refundable deposit is the reason for this complaint.

  I am asking that the Better Business Bureau assist in obtaining a fair resolution consistent with the contracts language: a refund of eighty percent of the deposit, which reflects both the terms agreed to and the reasonable compromise I have already offered.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  

  Business Response

  Date: 11/23/2025

  Again I have spent a lot of time on this since June of this year......approx 45 emails back and forth .

  I made a reasonable offer to solve this matter ****************** has tried to intimidate and threaten us with a bad review , complaining to the BBB and small claims court .

  He did post a bad review and mentioned how I wasnt responding in a timely manner ...if you look at the email trail you will see that I responded promptly to his emails ...in fact the one who was slacking in response was ** ******** .

  In my opinion ** ******** was attempting to have his welcome party in one of the best establishments in ************ at his guests expense .

  He placed his food order ...then wanted to cancel this and provide Nuts and a Charcuterie spread and have the balance of his deposit used towards the minimum spend of his guests , in order to lower any expense he might incur .

  I have tried to come to a reasonable settlement with ** ******** .....initially he wanted a full refund and then he offered 20% .This is not reasonable for the time and effort spent on this ,the fact the date was blocked out for 3 months .

  He received an email stating the deposit is non refundable with a no show or cancelation ...he also admits it is non refundable  in the event the minimum spend is not met 

   

  Regards. 

  ***** ******