Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new 2024 Alfa Romeo Tonale car has problems from the first week of leasing, from 10/24/2024. Car stops in the middle of the road, *******, messages to check all parts, and now I got warning for traction battery cut out, but I'm using only gas. It was not fixed at Westbury Dealership even they kept my car for 1 month (see attachment). I'm paying monthly lease for the car which I'm not able to use. **************************** refusing my problem. All Dealership about 21 miles away from me and they refusing to provide with loner car. I would like to return or replace this car. Please, help me.Thank you!

  Business Response

  Date: 02/28/2025

  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address this issue.
  
  
  The vehicle in question was brought to our service department in November due to warning lights, and we conducted thorough tests to try and replicate the concerns raised. After performing several test drives and diagnostic checks, we were unable to duplicate any of the reported issues. During this time, we also charged the hybrid battery, performed factory resets, and returned the vehicle to the customer.
  
  
  Yesterday, the customer contacted us again to report the lights coming on. Upon discussion, it was clarified that the warning lights were indicating that the hybrid battery required charging. The customer mentioned that they had not charged the hybrid battery since acquiring the vehicle. We advised her that, in order for the warning lights to go away, she would need to charge the battery. The customer explained that she lives on the 12th floor of an apartment building and does not have access to a charging station. We informed her that there are public charging stations available for her to use, but she expressed dissatisfaction with this solution.
  
  
  We want to emphasize that we did not refuse to service her vehicle or deny her a loaner. Our primary concern is ensuring the hybrid battery is properly charged and maintained for the vehicle to function as intended. Although she is currently driving the vehicle in gas mode only, it is important to note that the hybrid battery still requires charging to avoid further issues.
  
  
  We are committed to helping our customers maintain their vehicles and would be happy to assist further if necessary   

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, I purchased a 2020 Certified Pre-Owned Alfa Romeo Giulia Ti Sport from Alfa Romeo of Westbury with approximately ****** miles. At the time of purchase, I was informed by the dealership that all four tires on the vehicle had been recently replaced with new tires. This representation is corroborated by ***************. The tires currently on the vehicle, and which were purported to be new at the time of purchase, are Michelin Pilot Sport All-Season Run-Flat Tires, size 245/35R19. Since the purchase, I have driven the vehicle approximately ***** miles. As of now, December 2024, the odometer reads approximately ****** miles. Alarmingly, all four tires now exhibit significant cracking and severe tread wear, necessitating immediate replacement. This level of wear is inconsistent with the expected performance of Michelin Pilot Sport tires. This situation raises serious concerns about the actual condition of the tires at the time of purchase. Given the premature and excessive wear observed, it is evident that these tires could not have been in "new" condition as represented by the dealership. Upon bringing this matter to the dealerships attention, they offered to replace the current tires with a significantly inferior and cheaper alternative at no cost. This proposed resolution is unacceptable, as it fails to provide a like-for-like replacement of the premium tires that were misrepresented to me at the time of purchase. Given the facts and evidence, I am requesting that Alfa Romeo of Westbury replace all four tires on my vehicle with new Michelin Pilot Sport All-Season Run-Flat Tires, consistent with the tires currently installed and the terms under which I purchased the vehicle. The dealership's misrepresentation of the condition of these tires constitutes a failure to uphold the standards expected of a Certified Pre-Owned vehicle purchase. I respectfully urge the dealership to rectify this matter promptly and equitably to avoid further escalation.

  Business Response

  Date: 12/26/2024

  issue was resolved we gave the customer new tires the ones he requested 

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Jeep Gladiator from them on July 7th. I paid about $900 for dealer fees for registration, etc. its been 71 days and they still havent gotten my car registered. They keep giving me the run around. Blaming the **** They claim they use a service to do this. Well I paid them a fee for this to be done within the 30 day my temporary tags are good for. Ive written them at least 8 times now. I either get no response for days or excuses that the *** is hasnt sent it out yet. First i spoke with their ******. He told me theres nothing he can do and i have to just wait. He wouldnt even contact this service they use. Then he get mad because I kept bothering him. He forwards me to his manager. He claims he made some phone calls but I havent gotten any update. There is no reason why they cant send one of their staff to the *** and get this done immediately. They also had the nerve to tell me to drive around with the expired temporary tag and if I get a ticket theyll pay for it. I have all of this in writing also. I strongly feel like I should have this resolved asap and refunded the fees I paid because service has not been provided.

  Business Response

  Date: 09/26/2023

  **************** did purchase a pre owned vehicle from Westbury Alfa Romeo on July 8th.  He was instructed that since he was registering car in *********** it is required to do an Emissions Inspection and the form had to be sent to us for *** processing.  The document was not returned to us, after many calls and emails, until August 15th at which time his entire *** package was sent by our processing agents for ** registration. His temporary registration was already expired at this time.  The package was sent overnight to CT *** ***************** which was tracked with a signed receipt.  Our representatives did their typical follow up and were given the run around from the ******** of **, no one could find the package even with us sending them the signed tracking document to provide proof it was delivered and signed for.  It took over a week to finally get a supervisor to acknowledge the issue and accept copies of the documents  so that they could proceed to issue the plates and registration for this client.  We even offered to send one of our representatives to ** to expedite but that was not allowed. We have been told that we should have all his documents by Sept 27th at which time we will expedite overnight to *****************  We do apologize for this delay as we are committed to provide our clients with the highest level of service but this incident was out of our control.  The *** of ** has been having issues with delays in processing but this is unacceptable and it is unfortunate that one of our clients was effected.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 500c **** has been serviced by this dealership 5x since February for the same problem ( service engine light goes on which was diagnosed with evap system-slow leak). My car has been with the service **** since April 4, 2023 and I was given a loaner. They don't return phone calls to prvide any updates. Today is July 12 and I want my car back, as the inspection is due by the end of the month. I am still making payments on this car until Sept 2023

  Business Response

  Date: 07/14/2023

  ******************** has brought her vehicle to Westbury ******************* on more than one occasion for a EVAP Code , causing the engine light to appear.  We have been servicing these vehicles since 2012 and it is a common issue that we have found linked to pumping fuel.  The vehicle cannot be running while pumping fuel.  ******************** claims that is false.  Our service technicians have replaced multiple components for evap system, smoke tested and diagnosed it thoroughly only to find that the operating system is running fine. The service team has taken the car on  extensive road tests and also pumped fuel with no issues .Each time we have returned car to client she is claiming the engine light comes on after she gets gas.    We have completed the final drive cycle  and performed her NYSI inspection which car passed.  If there had been EVAP issues car would not have passed NYSI inspection. As far as contact the client was contacted and updated weekly as to status of car. and all tests performed.  Client's car has been returned to her on July 13th.  

  Our service team has performed extensive tests and repairs in accordance with guidelines from the manufacturer and have deemed that the vehicle is  100%.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i buy a brand new car and i got stuck with it in a week computer went bad *********** hours to pick car up and it was freezing cold that day feb 4 2023 and they give me loaner monday afternoon and tuesday afternoon they fight with me to drop the loaner car off i dont need this car no more and they say i have 30 day to return it and i call over and over and no one is calling me back they call the cop on me this car is bad not safe with this i have my wife and kids in the car and it not safe i dont know how a computer go bad in a week of driving car with 300 mile not happy please

  Business Response

  Date: 02/14/2023

   My. ******* leased a new vehicle from Westbury on January 26th.  On Saturday, Feb 4th in the extreme temperature, a sensor was set off.  Client called service to request assistance which they immediately dispatched a tow truck and put loaner aside for the client.  As a VIP Client we offer roadside assistance but it is an outside vendor that we contract with so we do not control their time. Client then continued to contact the showroom making idle threats and claiming we sold him a bad car.  As a dealership we are here to sell vehicles and service the vehicles, we do not build the cars.  He then proceeded to post all over social media malicious comments and photos regarding the dealership and the service center.
  The client has been rude and threatening throughout the entire process, calling both the showroom and service center.  ****************** was contacted on Tuesday to come and pick up his car as it was fixed and that he needed to return our loaner car. He was refusing to bring the loaner car back and made derogatory comments to management.  After numerous phone calls to get our loaner car back client came on Wednesday, at which time he was so threatening to management that the police were called.  He was told by the police to take his vehicle and leave the premise. He continues to call and make threats where the issues are with the manufacturer not Westbury.  This was 1 minor issue that was immediately resolved.  In the manner in which he has chosen to get resolution by making threats to our staff, posting malicious comments to social media we have made a business decision to terminate him as a client.us why here...

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 29th, 2022 at approximately 7:20 PM I was continuously verbally assaulted by an employee by the name of *******************. Prior to the assault, I simply and respectfully notified *** that I would like to make a change to my auto loan plan from what we previously discussed. On September 27th, 2022 I paid a downpayment of $5500 for a car at his location. I only wanted to change the financing bank to one that offered a lower interest rate. Immediately I was met with hostility. *** raised his voice and claimed that I wasted his time, even though I never formally signed any binding contracts prior to this engagement. Afterwards, *** dismissed me to see two other customers and made me wait 2 hours before calling me to his office again. The first words uttered from his mouth were Youre a little worm, you know that right?. I was shocked and asked him to repeat himself and he said it again. At this point, I then told him that I would not tolerate this disrespect and an argument began to escalate. *** stormed out of his office and made a phone call to someone (I presume the general manager). Once he concluded his call he then called me a worm and as I responded, he physically threatened me by telling me that he would whip me around the store. I was shocked and fearing for my safety at this point. I was stuck at the store because I was dropped off and I had no means of transportation to just leave so I had to wait outside for a ride to come. This was a truly traumatic experience and I can only hope no other customer has to take such verbal abuse. At no point prior to our second engagement did I threaten, insult, or even raise my voice at ***. *** used his position to intimidate and threaten me and I cannot accept that from this business.

  Business Response

  Date: 10/17/2022

  ****************** purchased a pre owned vehicle from our dealership.  He had met with the finance manager 2 days prior to delivery to review financing options and warranty coverage on said vehicle.  At that time he confirmed that he was purchasing the vehicle as discussed with an extended warranty.  When he returned for delivery ****************** had decided to  purchase car with existing warranty reamaining, therefore  cancelling the purchase of additional warranty coverage.  There was a heated discussion that management intervened and addressed issue with the client.  ****************** was a total gentleman throughout and gave the general manager the opportunity to apologize on behalf of the store. The general manager discounted the vehicle further for client and personally handled the delivery of the vehicle with the team.  Severe disciplinary actions have been taken with employee as this behavior is not tolerated at Westbury **************.