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Business Profile

Collections Agencies

P&B Capital Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple calls and texts from P&B. My husband has as well at his personal number and he is not listed as client at P&B. Every message leaves a different call back number. I spoke to rep today and told him I have not received any verification of debt letter or email and that once I have time to look through my records I will call back to arrange payment. His response was “you won’t find anything from us. I’ll go ahead and turn your case over to an attorney in your state for litigation.”
    I don’t even think this place is legitimate. I’m not going to pay something where I haven’t received any correspondence. I’ve only received text messages with a reference number.

    Business Response

    Date: 07/24/2024

    To Whom It May Concern: I would like to offer my sincerest apology to Ms. ******* for her negative experience with our company.  A validation notice was emailed to her on 4/12/24 informing her of the debt upon placement.  I have deleted all numbers on file except the one provided in the complaint.  In addition, documentation validating the debt is being sent to her for review.  She will not be contacted while she is given adequate time to review said documentation and respond.  Her account will also be reported as consumer disputed.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W****Managing Member

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no knowledge nor am I under any contract pertaining to p&b capital group. Please remove this from my consumer report immediately!

    Business Response

    Date: 07/22/2024

    To Whom It May Concern: This complaint is the first request for validation our company has received.  Documentation validating the debt is being sent to Mr. ******* at the address provided in the complaint.  There will be no attempted contact for an adequate time for him to review said documentation and respond.  In addition, the credit bureaus will be updated for this account to be reported as consumer disputed.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W****Managing Member

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    P&B capital group made a phone call to me. They were unable to get ahold of me as it showed up as potential spam in which I believe it is. They called my sister and are starting to harass her and other family members which goes against the credit law. They are constantly harassing me. I have yet to see any documentation on what debt they think I owe. I want this taken care of immediately

    Business Response

    Date: 07/17/2024

    To Whom It May Concern:Thank you for bringing this matter to my attention.  I have deleted all numbers on file except the one provided in the complaint.  A validation notice was emailed to her on 4/3/2024. Our representatives will try to contact her at the number provided.  We would be happy to resend the validation notice or send documentation validating the debt upon request.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I want in writing none of my family members will be contacted and that your to call solely me. I have never received an email verifying any debt nor have received written documentation via mail. Until I receive this, I am requesting a cease and detest. 
    Regards,

    ***** **********

    Business Response

    Date: 07/17/2024

    To Whom It May Concern:As stated in my response, all numbers were taken off file except the one provided in the complaint.  Calls will only be made to that number.  In addition, I stated that upon request, we would be happy to send documentation validating the debt.  This rejection has done that, so documentation validating the debt is being sent to her for review.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of identity theft. I am writing to request that you block the following fraudulent information from mycredit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receiveany money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

    Business Response

    Date: 07/15/2024

    To Whom It May Concern:

    Thank you for bringing this matter to my attention.  I have placed the account into inactive status while documentation validating the debt, fraud affidavit, and request for police report are sent to Mr. ****.  Once we are in receipt of the completed police report and fraud affidavit, we will provide to the current creditor.  This will ensure that the account is not resold or placed with another collection agency.  Should you have any questions or concerns, please feel free to contact me.

    Very truly yours,

    Sean W****

    Managing Member

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    P&B Capital Group
    James M**** or Steve M****
    Has forced me into making payments for a collection account from ******.
    Mr. M**** threatened to sue me if I did not agree to set up payment arrangements. I made 4 payments. I filed bankruptcy. I emailed P&B capital group twice to ask him to stop the ach withdrawal he took the payment anyway.

    Business Response

    Date: 07/15/2024

    To Whom It May Concern:Thank you for bringing this matter to my attention.  Mr. M**** denies the allegation that he stated that our company was initiating litigation during his contact with her.  All future payments were deleted on 6/25/24, and the account was closed at our office as a bankruptcy.  This information was passed along to the current creditor to ensure that the account was not placed with another collection agency.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text from P&B on April 16, 2024 and spoke to a representative and was provided a settlement amount for $1653 for a debt I have that was $2221, I agreed to 6 installments and payment dates (4/26, 5/10, 5/24, 6/7, 6/21 and 7/5) I asked if I could set this up online, I was advised by the representative setting up my payment over the phone will report my payments to my credit bureaus. As of today 6/20/2024 no payments have been reported. I've emailed the organization 3 times with no response and I've called with unsuccessful responses. I've made 4 out of the 6 payments with no correspondence regarding my payments being processed and/or completion. No correspondence on our payment arrangement. If this debt never showed up on my credit report I would assume it was a scam because that is how they are currently representing themselves. They have poor communication as an organization providing services to help individuals resolve their debts. Communication is important for an organization to maintain their credibility and reputation! Please help resolve this issue. Thanks

    Business Response

    Date: 07/15/2024

    To Whom It May Concern:

    I apologize, I have no record of receiving this complaint.  The account was settled in full with a final payment on 7/8/24.  A paid letter was emailed to Ms. ****** on that date, and the account is no longer being reported to the bureaus.  Should you have any questions or concerns, please feel free to contact me.

    Very truly yours,

    Sean W****

    Managing Member

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21878367, and find that this resolution is satisfactory to me. 



    Regards,



    Sarah Harris








  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    iam not liable for this debt with P&B capital group llc i do not have a contract with this agency they did not provide me the original requested

    Business Response

    Date: 06/11/2024

    To Whom It May Concern:

    I ask that this complaint not count towards our company's record, as it is the exact verbiage of the youtube scam discovered by the BBB last year.  However, we are sending documentation validating the debt to the consumer and will report the account as consumer disputed.  Our company has never received a request for the original contract as suggested in the complaint.  A validation notice was sent to the consumer at the email address provided in the complaint on 1/16/24, and we never received a response.  Should you have any questions or concerns, please feel free to contact me.

    Very truly yours,

    Sean W****

    Managing Member

    Customer Answer

    Date: 06/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

    Customer Answer

    Date: 09/25/2024

    I am writing to request benefits under the Servicemembers Civil Relief Act (SCRA) for account.

    Business Response

    Date: 09/25/2024

    To Whom It May Concern:We have closed the account at our office and returned to the current creditor for review.  Should you have any questions or concerns, please feel free to contact me.Best Regards,Sean W****Managing Member

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account I have from P&B Capital I told they guy I was used in fraud my information was stolen and the guy said it will stay on my credit anyway and a month later he started calling me everyday while I’m at work he only seem to call while I’m at work I told him before but I’m tired of being harassed with phone calls every day

    Business Response

    Date: 06/03/2024

    To Whom It May Concern:Thank you for bringing this matter to my attention.  I am considering this complaint as a validation request and an allegation of identity theft.  The account will immediately be reported as consumer disputed while documentation validating the debt is sent to Mr. *******.  In addition, a fraud affidavit and request for police report are also being sent.  Once we are in receipt of the fraud affidavit and police report, the account will be closed.  All documentation provided will be forwarded to the current creditor to ensure the account is not placed with another collection agency or resold.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

    Customer Answer

    Date: 06/03/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *******








  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** ********* LLC, they did not provide me with the original contract as requested, I do not have a contract with P&B Capital Group LLC.

    Business Response

    Date: 07/17/2024

    To Whom It May Concern:This account was closed at our office as a cease & desist on 5/22/24.  The account is no longer being reported to the bureaus.  Documentation validating the debt was sent to Ms. ******** in February of 2023 upon request.  Should you have any questions or concerns, please feel free to contact me. Very truly yours,Sean W****Managing Member

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection from P&B CAPITAL GROUP LLC was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. I’m not liable for this debt. It says it was opened on 11/21/2023 for $685.00 with account numbers starting with *******.

    Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

    Business Response

    Date: 05/17/2024

     To Whom It May Concern: Our company emailed a validation notice to Mr. ******* at the email address verified in this complaint on 11/28/2023.  The account will be reported as consumer disputed while documentation validating the debt is sent to him for his review.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean ***** Managing Member

P&B Capital Group, LLC is NOT a BBB Accredited Business.

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