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Business Profile

Collections Agencies

P&B Capital Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 145 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business tried to charge my checking account 100.00 without my permission. That is fraud, I did not authorize that charge. I do not want the business to contact me or anyone I am related to by phone, email or mail.

    Business Response

    Date: 07/25/2023

    To Whom It May Concern: Thank you for bringing this matter to my attention.  Ms. **** had a scheduled $250.00 payment to come out on 7/21/23.  When the payment was returned as NSF, another attempt was made later in the day, but due to an error, the attempted transaction was only $100.00 instead of the arranged $250.00 payment.  That payment was returned as well.  I had a supervisor try to contact her yesterday to explain the situation and apologize for the error, but he was unable to speak with her.  As requested, I am closing the account at our office and returning to the current creditor.  Should you have any questions or concerns, please do not hesitate to contact me. Very truly yours, Sean W****Managing Member

    Customer Answer

    Date: 07/25/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ********* ****

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this dept with rent-a-center, I don't have a contract with p&b capital group LLC,

    Lp, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/19/2023

    To Whom It May Concern:

    After receiving a notification from the ****** platform of TransUnion implying that identity theft had taken place from a complaint filed from Ms. ****** our company sent out documentation verifying the debt, a fraud affidavit, and request for police report.  We have received no response since.  The debt is currently being reported as consumer disputed.  Once the fraud affidavit and police report are received, we will close the account at our office and forward the requested information to the current creditor.  Should you have any questions or concerns, please feel free to contact me anytime.

    Very truly yours,

    Sean W****

    Managing Member

     

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with *************** **** I do not have a contract with the collection agency trying to collect and trying report this to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/18/2023

    Our company has had no successful correspondence with Ms. *******  She never requested the original contract as specified in the complaint.  I have placed the account into inactive status while documentation is being sent to the address provided in the complaint.  All contact attempts will cease as she is given adequate time to review said documentation.  In addition, the account is being reported to the bureaus as consumer disputed.  Should you have any questions or concerns, please feel free to contact me anytime.

    Very truly yours,

    Sean W****

    Managing Member

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID *******1, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******








  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me this morning attempting to collect a debt for another company that royally screwed me over a few years ago but continues to harass me for money. So now they are harassing me for said money.
    They contacted me by email, which alone is very odd. I researched them and found many things immediately flagging this company as problematic and untrustworthy, and that they engage in illegal acts to collect their debts they are seeking out. I came here to report ***** ****** **** again for this because it is harassment at this point, and to now report the collector as well because this is ridiculous. The aligners messed up my teeth and *** refused to respond to me until they wanted their money. They cared more about money than helping me with what I was paying for. They wanted me to keep paying them for something I could no longer use because of their lack of customer service or communication. They do not care about their customers, they did not care the aligners were causing me severe pain, or making my teeth bleed, or that my teeth were loose and wiggling for about a year afterwards because they refused to send me ANYTHING to help with the problem their aligners has caused me. The fact this company emailed me about this situation when they know nothing about what I went through, and are trying to bully me into paying by giving me 10 days from the date I received their email (received today, gave me an offer I have to accept by 7/27/23) is absolutely disgusting and I was not shocked by the ****** reviews and warnings on ****** about this company after I read the email they sent me. I will attach it below. I will also attach my new BBB complaint against *** in case it is needed.

    Business Response

    Date: 07/18/2023

    To Whom It May Concern: I have considered this complaint as a cease & desist order.  The account is being closed at our office and being returned to the current creditor with notation.  In addition, as we are no longer collecting on this account, her collections tradeline will be immediately deleted.  Our company had no knowledge of all of the issues against the original creditor provided in the complaint.  Should you have any questions or concerns, please do not hesitate to contact me anytime. Very truly yours, Sean W**** Managing Member

  • Initial Complaint

    Date:07/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never made a contract with this company. They haven't sent me the original application like I asked

    Business Response

    Date: 07/18/2023

    To Whom It May Concern: Our company has never had any successful contact with Mr. **********, and we have received no request for documentation as the complaint suggests.  I have placed the account in an inactive status to ensure no attempted contacts are made while documentation is mailed to him, and he is given adeqate time to review said documentation.  In addition, we are immediately reporting this account as consumer disputed to the bureaus until further notice.  Should you have any questions or concerns, please feel free to contact me anytime. Very truly yours,  Sean W**** Managing Member

    Customer Answer

    Date: 07/26/2023

    I didn’t sign a contract with P&B CAPITAL GROUP LLC. They didn’t send me the original application like I asked .Correction to a credit report 

  • Initial Complaint

    Date:07/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with *************** ***, I do not have a a contract P&B CAPITAL GROUP LLC, they did not provide me with the original contract as I requested

    Business Response

    Date: 07/18/2023

    To Whom It May Concern: Thank you for bringing this matter to my attention.  We have never received any communication from Mr. ******* as the complaint specifies.  I have placed this account into inactive status while documentation is sent to the address provided in the complaint.  In addition to the account being reported to the bureaus as consumer disputed, documentation verifying the debt is being sent to the address provided in the compliant.  No attempted contacts will be made on the account while Mr. ******* has time to review.  Should you have any further questions or concerns, please feel free to contact me anytime. Very truly yours, Sean W****Managing Member

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A very unprofessional individual contacted me today from this company. I told them I was unaware of any debt with the company they referenced and is attempting to collect on the behalf of. I answered every question they asked me and advised them to send me any related paperwork. i am a victim of identity fraud and have been actively disputing several fraudulent accounts for over a year now, including the account they called me about. I DO NOT owe the debt. The call took a weird and harassing turn. I felt like I was communicating with a meme…I was told to “make it make sense” several times & then the person hung up on me. I don’t want anyone from this company or any affiliates contacting me again. Any further communication will result in my filing a complaint with the CFPB and a lawsuit will inevitably follow. Consider this a cease and desist request.

    Business Response

    Date: 07/07/2023

    To Whom It May Concern:

    Thank you for bringing this matter to my attention.  Although Ms* ******* has an account with our office, we have no record of successful contact with her over the last few days.  Our IT Department ran an inbound/outbound manual and dialer phone report to confirm these findings.  However, as requested, I have closed her account at our office and returned to the current creditor with notation of the consumer disputing the information.  I am assuming that Ms* ******* has confused us with another company regarding the call yesterday.  Should you or Ms* ******* have any questions or concerns, or possibly provide additional information, please feel free to contact me anytime. 

    Very Truly Yours,

    Sean W****

    Managing Member

    Customer Answer

    Date: 07/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  

    Also, the call from this company was received on 6/19/2023 from a phone number ending in 9635. To be clear, I was not mistaken about who contacted me.

    Thank you.


    Regards,



    ******** *******

  • Initial Complaint

    Date:06/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2023, P&B Capital Group, LLC received my certified letter requesting validation of an
    account they are attempting to collect on account ************************* I disputed this debt after discovering
    them on my credit report. I do not have any obligation to the debt collector. I never received any
    written notification of the debt. I had no prior knowledge of them. Nor have I purchased anything from
    them. As of today, they have not replied to my request for verification of the aforementioned account.
    Under Texas Consumer Law, where a consumer has disputed the accuracy of an account in writing to a
    third-party debt-collector, the debt-collector is mandated to send a letter in writing to the consumer
    within 30 days either: (1) Denying the inaccuracy of the account; (2) Admitting the inaccuracy; or (3)
    Stating that the third-party collector has not had adequate time to investigate the inaccuracy. (See
    Texas Finance Code 392.202(a)- (e)). There is no evidence the debt collector complied within the
    specified time frame. May the debt collector be reminded that any information and documentation
    presented at this point is too little too late. They have already violated my consumer rights. I am
    making every effort to resolve this matter without presenting a case before a courtroom jury in my
    community. I am respectfully requesting the collector remove the invalidated account from my credit
    report.

    Business Response

    Date: 07/05/2023

    To Whom It May Concern:Thank you for bringing this matter to my attention.  We did receive Ms. ******* certified letter on 5/5/2023.  We immediately reported the account as consumer disputed and sent docs to the address provided in the complaint.  As she is stating that she never received this documentation, we are sending via ***** today to ensure successful delivery.  There will be no attempted contacts to Ms. ***** while she has time to review said documentation.  Should you have any questions or concerns, please feel free to contact me. Very truly yours, **** *****Managing Member

    Customer Answer

    Date: 07/05/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    First of all, sending information  or documentation at this  point is too little too late.  The debt collector has already violated my rights under the Texas Finance Code.  I have already suffered damages due to their willful negligence.  I have made every effort to resolve this matter without presenting my case to a courtroom jury.  Once again I am respectfully requesting the removal of the invalidated item from my credit reports. 

    Regards, 

    **** *****

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps texting me, and they are referring to me by someone else name (********* and file#*******). I do not have any outstanding debt or have any idea who these people are. They are threatening to list a delinquent on my credit report. I have asked for details of what this is, and no response. I have not received any actual phone calls or mail correspondence that say that I owe anything to anyone. Pursuant to my rights under the state and federal fair debt collection laws, I hereby request that you immediately cease all written and oral contact with me, and my family and friends, concerning any and all alleged debts you contend I owe. You are hereby notified that if you do not comply with this request, I will immediately file a complaint with the Consumer Financial Protection Bureau and my state's Attorney General’s office and civil claims may be pursued.

    Business Response

    Date: 07/18/2023

    I would like to offer my sincerest apologies to Ms. **** for our error.  Her number was taken off file on 7/12/23, and she will receive no further communication from our company.  Should you have any questions or concerns, please feel free to contact me anytime. Very truly yours, Sean W**** Managing Member

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my first call on Friday 6-23-23, I advised the representative to give me a call back due to being busy. I received a call again from Olivia with P&B Capital Group. She then called two other family members that I have no associations with. I gave her a call back and advised to not contact anyone other than myself. She stated she removed all other contact number from file. I just received another call from a family member she has called. THIS IS HARASSMENT & I DEMAND IT TO STOP AS OF TODAY. You have been informed if anyone else is called besides myself my attorney will file law suit

    Business Response

    Date: 06/29/2023

    To Whom It May Concern:

    Thank you for bringing this matter to my attention.  I can confirm that our representative took all numbers off file besides the one provided in this complaint on yesterday's date.  Ms. ****** has requested no further contact from our company, so I have considered this complaint as a cease & desist order.  The account is being returned to the current creditor for further review, and she will no longer receive any communications from our company.  Should you have any questions or concerns, please feel free to contact me anytime.Very truly yours,

    Sean W****

    Managing Member

    Customer Answer

    Date: 07/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,
    ********* ******








P&B Capital Group, LLC is NOT a BBB Accredited Business.

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