Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  I appreciate your prompt response. I included the receipt from the outside mechanic so you can see that on top of the things you guys suggested I also had to replace my coolant hose due to the diagnostic check that was performed.  My car started over heating the next day after I left there which then made the car not drivable and I had to take it to a local mechanic which is why I even ended up there in the first place. Whether it was damaged on accident or whatever happened, I think that some accountability needs to be taken for it because its not right. I also didnt use your diagnostic and brought it somewhere else, as you can see on the receipt they did their own diagnostic and charged me for it again so I paid double which is why I asked for it back in the first place. Im not trying to play anybody here I am genuinely trying to get what I feel like is the least I can get after all I had to endure.
  
  Thank you so much for your time 

  ******* ******

  
  
  
  
   
  next day I couldnt even drive my car because they must have damaged my coolant hose. I had to pay extra for that to be repaired.I really did not want to be that person but someone needs to take accountability for what I went through mentally and even physically. I had to miss days of work and be left stranded in the middle of the road multiple times after leaving the dealership which is not good being that they should have made sure everything was perfect before letting me or anybody for that matter leave with a car to go out on the road. I also feared that my car would over heat and catch fire. I expressed all these things before but I really want you guys to understand the magnitude of what happened. I am paying payments on a car just to be jerked around and not heard.I have sent several emails to corporate and they dont care. But Im going to keep fighting.I really hope that you guys can help me escalate this issue and get a fair resolution.

  Business Response

  Date: 05/29/2025

  Atlantic Hyundai has completed a review of this customer complaint based on the documentation uploaded for review Engine claim was for an internal engine failure which was approved and paid for under *** manufacture warranty. ********* was completed 07/31/2024 with ***** miles no expense to customer. Customer then returned with complaint of Check Engine lite on 12/26/2024 ********* miles ***** itemized parts list and pricing was supplied to customer repairs were declined standard diagnosis charge was applied and approved by customer as per signed final invoice see attached. Atlantic Hyundai will contact customer to offer a goodwill refund of Diagnosis charges $314.96 to satisfy open complaint. Customer used Dealers diagnosis to have repairs completed at ***, repairs were needed due to misfire codes unrelated to internal engine failure. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From day, one of being with this company for the last nearly 4 years, I have noticed the common trend of being told one price and then something else it happens and a new price is met. The latest instance out of five instances has been with my car needing a repair that should have only taken a couple of hours not a day and a half. On top of that, I signed off on paying $420 for my services now theyre telling me I need to pay close to $700 and bullied me into agreeing with their service or they will keep my car. They took out the automatic starter that I paid for with no compensation back for having my remote starter installed. With not even a courtesy vehicle to use for the next day I am in jeopardy of losing my job not being able to transport myself to multiple locations multiple times throughout the day. Ive tried to reach out. I havent heard anything else back from their service supervisor.

  Business Response

  Date: 04/10/2025

  Dealer has reviewed service visit based on customer complaint. Dealer has attached letter customer received from *** about recall 993 which manufacture paid to complete, this letter states if customer car is equipped with aftermarket remote start which his car has. After recall is completed this function will not operate dealer advises all customers of this prior to recall completion giving them the option to opt out of recall. Customer choose not to opt out recall was completed on this repair. Estimate was provided to customer for Maintenance and Checking operation of A/C system of $420 which he approved prior to repair. during diagnosis service verified additional concerns which we were also able to get coverage for customer under his extended warranty 

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th, I met with Atlantic Hyundai employees who had offered to lower my overall leasing costs on a vehicle that I felt was overpriced. I was told that I could switch the lease to a purchase and continue with the same monthly payments for the balance of the 48-month lease period. On that basis, I would have saved $18,000. After all the paperwork was signed and I returned home to review everything, I was shocked to find that the 48-month lease period was now an 84 month loan period. So, instead of saving $18,000, I am instead paying an additional $9,000 over the total lease ********* can Atlantic Hyundai offer to lower my cost and then set up a transaction that will ADD $9,000 to the total cost of my 2023 vehicle?

  Business Response

  Date: 02/18/2025

  I am pleased to advise that a Finance Manager of the Dealership reached out to the consumer directly and addressed all of the consumer's concerns. Thank you. 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;My name is ****** ****-***** and around September 5 2024 I dropped my car off at Atlantic Hyundai for the ******************** was burning excessively). I was told that it would take some time to get the engine fix or ***lace with a new one. ******** from Nation Consumer Affairs Hyundai ************* was my *** and kept me informed on when my car would be completed. On 9/19/24 I was told that my car would be ***air on 9/25/24. So this morning (9/25/24) I picked up my car from the dealership and I was told that my car was completed ***air and the engine issue was fixed. Approximately around 11am my wife ***** *********** ****-***** was driving the car on Straight Path on Wyandanch NY and the car stopped abruptly and wouldn't not start back up! Wyandanch fire department had to tow the car back to the dealership. This is unacceptable to have a car released when it was not fully tested. My wife is at the hospital because her back and neck hurts from this car failure! Makes me never want to purchase a car from Atlantic Hyundai again or a Hyundai in general. Very ****** Off!!!!

  Business Response

  Date: 09/26/2024

  Dealer has confirmed ********** consumption issue reported to HMA for Engine replacement. *** approved this repair dealer installed new Engine in car. Vehicle returned to dealer 09/25/24 dealer has not verified stalling issue while driving or customers complaint of stalling or no starting. Dealer is testing vehicle today for any factory defects in Engine Componet.