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Business Profile

Tree Removal

Alex's Tree Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

This profile includes complaints for Alex's Tree Removal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alex's Tree Removal has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave a $280 deposit , job was suppose to be done on 8-19-25. Contacted him the day before he responded & said he would call & never did . The next day 8-19-25 no show no call . I called he said he had structure damage on his house . I text/email for few days no response . Then he responded & said he’ll do the job on 9-3-25 . Once again no show no call . I text /email no response then on 9-5-25 he responds & says he’s at the doctors office he’ll call afterward . I told him once again I just want my deposit back & he said he’ll Zelle me the money after his doctors appointment. Today is 9-10-25 no refund no response won’t answer phone or texts .

    • Initial Complaint

      Date:09/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/16/25 - I requested estimate for tree removal via alexstreeremoval.com
      8/17/25 - $650 Estimate Provided by Alex U***** Alex verbally stated ***** ********** would remove the tree free of charge. Estimate included picture by Alex of driveway before damage.
      8/19/25 - Electronic Proposal Signed
      8/20/25 - Alex U**** called saying he had an opening at 4 p.m. Alex arrived around 5 p.m. and removed the tree with just a chain saw, no bucket vehicle or anything to do it in segments. Tree was felled directly onto the driveway causing multiple large cracks. I requested to pay by check or credit, but Alex was persistent that he wanted cash. After a prolonged discussion I agreed as long as he would provide a receipt. He agreed but never sent the receipt.
      8/21/25 - Contacted ***** ********** and was informed they do not provide tree pickup services. I left Alex a voicemail letting him know his information was wrong, and requested he help in moving it to an appropriate disposal location.
      8/23/25 - Alex returned my call, and said he would look for places, and would call me back the following day, but never did.
      8/29/25 - I sent a follow-up e-mail to Alex, but did not hear back.
      9/2/25 - I sent a second follow-up e-mail. Expressed great concern over the driveway damage. Cracks ~15 feet in length and inches deep that were not on the picture from the proposal.
      9/4/25 - I contacted the insurance company, ******* **** LLC, listed on Alex's proposal. Insurance company informed me the insurance document had been forged and Alex did not have insurance with them.
      9/5/25 - Informed NYAG of potential concerns over potentially fraudulent insurance.
      9/8/25 - I am waiting on estimates for another company to dispose of the tree Alex cut down and another company to repair the driveway in the Spring. I used asphalt crack filler as a temporary measure to prevent further damage this winter, but took numerous before/after photos. Filing complaint with BBB.

    Alex's Tree Removal is NOT a BBB Accredited Business.

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