Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an add online for a used 2022 ******* ****** at Vision ******* Webster so I went to look at the car and test drove it and loved it so I put down a deposit on the car with the confirmed price ($18,143) of the vehicle as seen in the add online (attached picture below). They took my deposit of $500 (receipt attached) and we filed paperwork for me to pick up the car in a few days. 2 days later I get a call from the salesman saying they are now increasing the price of the vehicle to $22,500 and they will also not accept my all cash deal becasue then they "won't make any money on the financing deal" in the salemans words. Is this legal first of all to change the price of a vehicle after advertised and paperwork was signed and can this business be held accountable to that original price and a cash deal?

  Business Response

  Date: 09/19/2024

  Hello *******, I have tried to reach out to you, but I have been unsuccessful. Please give me a call back on the number listed below so we can assist you and get this resolved. Thank you *******! Joe F***** Sales Director Vision Automotive Group ************

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle and extended warranty (even though I was lied to regarding year of vehicle at time of purchase. I disregarded this fact presuming it was an easy mistake) which was supposed to be able to be used at any licensed repair facility. I was not provided paperwork with warranty details.
  Now that the vehicle needs repair, I was left running around trying to get necessary paperwork regarding the purchased warranty. Within the details of the paperwork (which I was conveniently not provided at time of purchase) it states that the vehicle needs to be repaired at the place of purchase. (Another blatant lie from the sales representative). I have no desire to do business with a company that lacks such integrity that they would lie just to make a sale. Even more so, I do not want my vehicle (which was purchased mainly to transport my elderly mother) repaired by this company for fear of our safety.

  Business Response

  Date: 09/24/2024

  Hi ****,My name is Jerry I am the Finance Director here at The Vision Automotive Group. It looks like you purchased your vehicle under our old owners, because of that the warranties are out of our control. However, my finance manager over at Hyundai Webster will be getting in touch with you or I myself will be calling you. We are going to do everything we can to help you and get this settled any way possible. I am sorry you had to go through all of that, hopefully we can work something out.  Best Regards,  Jerry Y********               

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car there after a theft ! They had it for 2 months they kept finding stuff wrong with it insurance paid them $8000 plus my deductible $250 ! When the said car was ready for pick aug 1 as I drove it out of shop front wheel alignment was off an noticed several other issues with car a part they put on was supposed to be painted was not ! Told them car had a rattle in front they didn’t hear it but said I needed front brakes ! Can do for $450 ! I did not need brakes a rattle was broken sway bar link ! I took to my mechanic he said brakes were fine ! They are liers an unreliable customer service sucks !

  Business Response

  Date: 09/19/2024

  Good morning, ****, I left you a voice message yesterday. You mentioned that there was a part that was not painted on your vehicle. If you could stop by so I can inspect the part, I would appreciate it.  At that time, we can make an appointment and supply transportation if needed. Please let me know what works for you. Thank you, Frank S****** Body Shop Manager Vision Hyundai of Webster *** ***** ****Webster, NY 14580 ************ ********************* 

  Customer Answer

  Date: 09/23/2024

  Yes, vision Hyundai did contact me, but I am very leery about returning my car back there! I do notice other things that are wrong with my car that should’ve been assisted when they had it. I asked them several times if they had a loaner car for me to use and they said no but now all of a sudden they have a loaner car for me if they do fix the paint job and the other little issues that are needed to be fixed, my steering coupler on my steering column is very loose. It wasn’t like that prior to the accident. Why didn’t they replace that too since they had my car for two months they could’ve thrown that in the insurance claim too. I can call Frank the shop manager this week and discuss what can be done. Thank you.

  Business Response

  Date: 09/23/2024

  Hi ****, I am contacting you again via phone call to get a resolution on this. We are going to do whatever you think is satisfactory.  

  Customer Answer

  Date: 09/25/2024

  Good morning ! I spoke to Frank yesterday an we are trying to resolve the issue with my car I have an appointment on October 7 to bring my car in so they can repair issues that i mentioned! A for bonus points he is throwing in free oil change a tire rotation!  He did say he was gonna contact you also !  I will let u know how this all pans out after the 7th of oct !  

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/11 went car shopping and decided to purchase a vehicle off the showroom floor with 10 miles on it. Asked how many times they were going to run our credit and were told once (score is a 775 ish). Returned on 11/13 to sign the paperwork. Took car home. within 2 days when car is started every single haxard light comes on and will not turn off for a while. Took car in, nothing wrong with it. Try to drive to work, happens again so took the car back in. Tech then drives my car home for 3 night and bobs around town adding over 200 more miles to it before they decide to replace a part. All in all, owning the car for 24 days we have actually had it in our driveway 14 nights. Now I see that tehy ran my credit on 11/11 and then again twwice on 11/13. My brand new key fob is scratched up as well.
  Desired Settlement: Other (requires explanation) I want a car with 10 miles on it that WE put all the new miles on it, not some tech guy. I want to purchase a brand new car and have it for the 24 doays i have owned it. I want to not feel screwed over by Vision afer paying $25000 for a 2024 car.
  
  
  
  I NEVER SAID THIS WAS INFORMATIONAL ONLY. I WANT THEM TO REMOVE THE UNNECESSARY CREDIT CHECKS FROM MY REPORT AND I WANT TO KNOW WHY THEY GOT TO PUT 200-300 EXTRA MILES ON MY BRAND NEW CAR DRIVING IT ALL OVER THE PLACE. I WANT TO KNOW WHY MY BRAND NEW KEY FOB IS SCRATCHED,

  Business Response

  Date: 01/09/2024

  Our Sales Director (*** ******) is reaching out to customer directly to see if we can get him into another vehicle. Will update when there is more info. 

  Customer Answer

  Date: 01/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. No one from ******* has reached out as of 1/12/24 at 1:25pm. In fact, when I left for work this morning EVERY SINGLE HAZARD light came on again so I drove directly to dealership and asked for the *** ****** who said that they would reach out when he is in "later" today. I was told to drive my car with all the hazards to work,  and he would call me later. He has not.  I am unable to accept the buisness's response becuase they have not even contacted me to discuss ANYTHING much less a replacement vehicle.  the Sales Director *** ****** certainly has not reached out as they told you they would. 
   
  Regards,
  
  ***** *****

  Business Response

  Date: 01/17/2024

  I am being told by our Sales Director *** ****** that David took delivery of a new vehicle on Monday the 17th of January.  

  Customer Answer

  Date: 01/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  Took the new car around 3:30pm on Monday January 15, they let us choose a different 2024 *******. On Jan 16th, when I went to drive the new car to work less than 24 hours after recieving it, the exact same issue happened where all of the hazard lights turned on and all of the safelty features were unavailable such as lane assist. This is the issue with the first car as well.  I had an appt so I took it to work and called the dealership who said "Wow can't believ that happened!!" On Wednesday Jan 17 I took the car to them,  insisted they take it since the service people did not seem to want it.  and they currently have the new car at the service area where they are trying to figure out "whats wrong with it" while their service guy drives it around for a day which is exactly what happened with the first car. At this point, we want a different car that is not a 2024 *******. Clearly there is an issue with the 2024 *******s if we have had 2 brand new ones and they both have the same electrical issues.  This second one, I have only been able to drive to work once before it was back in the shop! 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle for a birthday gift for my self.I purchased the vehicle on approximately July 10 2023.The salesmen told me that all the vehicles have an 82 point inspection which was a lie because I drove off the lot with a defective vehicle.They want me to pay more money for the car to be fixed which isn't going to happen

  Business Response

  Date: 10/12/2023

  Customer came into store after leaving BBB Complaint. The General Manager and Service Manager took care of him with what his car needed. Customer told Gm Mark O******** that he would be removing complaint. 

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd I put a deposit ($500) on a 2023 ******* ******** at Vision Auto. After several delays in delivery I requested the dealership locate a similar car locally which they were unable to do. I asked if my deposit was refundable if I purchased something elsewhere and was told it was. The salesman (Anthony G********) confirmed in writing that he submitted the paperwork for the refund. After 6 weeks I had not received a refund and the salesman had me send a copy of my deposit receipt so the money could be returned to my card. To date I have not received anything. I would like my $500 deposit returned as agreed to by the dealership.

  Business Response

  Date: 09/08/2023

  I have reviewed the transaction that took place on April 3rd to see if the credit card was ever refund. After finding out it was not previously refunded, I refunded the money back on ********* credit card on September 6th 2023.

  Customer Answer

  Date: 09/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** *******

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 ******* ***** ** *****. One day while getting an oil change one of the mechanics told me that my engine is burning oil severely. I had been getting free oil changes to regularly. Ex: If I go get an oil change on the 1st of the month by the 13th I'm down to a quart in a half. I have talked to at least 7 different people there who informed me that it's plenty of people with the same year make and model as me who are going through the same issue. Hyundai is 1000% sure that it's not an issue that I created and Hyundai is very aware of the issue. I was told that the engine has to knock or cease in order for me to get the lifetime power train warranty. Hyundai mechanics also told me that the servere hesitation while driving is due to the engine burning oil. They have a lot of documentation that says there is a oil consumption issue. I have tried reaching out to Hyundai plenty of times and get turned down everytime. I don't know what else to do because due to this problem the car is not driving correctly. The mechanics have all told me the same thing about the oil burning. Hyundai knows there's an issue and has not even tried to recify the issue because the car isn't knocking.