Complaints
This profile includes complaints for Window Town LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 7 replacement windows from windowtown of Utica New York in May of 2022. Gave a fifty percent deposit is $2061.50. Scheduled the installation for September 30 2022 , the installers never showed up. Called and spoke to Elaine, she said the truck broke down , and she rescheduled for today October 14, 2022. The installers never showed up again. No explanation why. Called Elaine and asked to speak to manager or owner, she stated David P****** the owner does not speak to customer’s but she would schedule us again. We currently have no date rescheduled. Would really like to have our windows installed before the cold weather hits. So very disappointed at the treatment we have received and the dishonesty of this business. We have lost 2 personal days from work and have had to move furniture and window treatments twice to prepare for windows to be installed that never were.
Business Response
Date: 10/18/2022
BBB spoke to David at the business and the following was relayed:
This has been installed and is completed.Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract in 3/8/22 for 13 Windows that should of been installed in July they never called to make a appointment I called them. Then they said they had no-one to installed that they all quit . in August I was calling many times with no call back. I finally called the woman that I signed the contract with then I got a phone call back in sept. They then said they will be coming in Sept which they called and said that the installer had an emergency so ok icalled back to make another appointment that appointment was cancelled at 8 am the installer was sick and then they rescheduled 3 4. And 5 times and did no call no shows and now I'm not getting a phone call back
I either want the windows in or the money backBusiness Response
Date: 10/18/2022
BBB spoke to David at the business and the following was relayed:
We are expecting to be there next Monday and/or Tuesday of next week once we can confirm with the customer.
Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The windows were installed but still waiting for the business to return and complete. There is no trim on the outside and one of the windows they installed is broken.
Regards,
****** *****Business Response
Date: 11/02/2022
******’s installation has been completed. She has received a discount for inconvenience and has set up a service call for a balance adjustment and a missing screen.
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